Senior Application Support Engineer Resume New Jersey - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, NJ

Senior Application Support Engineer

Responsibilities:

Designed, developed, and deployed software to provide servers with inputs daily (Perl, Python, SQL, Linux, Java).
Managed and executed POC projects for CDMA&EVDO/GSM/UMTS/LTE products including Power, Tilt, Neighborlist, SC/PN optimization and provided maintenance services after initial installation.
Provided Tier 2 and Tier 3 support for customers and internal delivery and support teams.
Provided server/client installations, troubleshooting and support for company’s distributed enterprise systems in Windows and Linux environment.
Provided help and support for QA team, including testing for complicated cases.
Provided on/off site trainings for customers and Confidential employees.
Coordinated work with QA, R&D, technology, sales and marketing teams, participated in new features definitions and created documentation.

Confidential, New Jersey

Technical Support Manager

Responsibilities:

Developed customized upload and update processes for Confidential product line (Perl, Java, Oracle, MySQL, HTML/CSS).
Managed and executed deployment projects for company's UMTS/CDMA server products and provided maintenance services after initial installation.
Performed System Administrator activities for North America branch (Active Directory, TCP/IP, Wireshark, Windows installation, drivers installation)
Managed optimization proof of concept projects for CDMA/UMTS networks and performed multiple Neighbor List retunes for different technologies, optimizations for different customers including very large clusters.

Confidential, New Jersey

Delivery Engineer

Responsibilities:

Provided performance - enhancing radio frequency retunes of GSM networks, improving quality and capacity, and contributing to excellent customer relations and a continued contract with
AWS New York, valued Confidential millions revenues over three years.
Played a significant role on a team developing mobile statistics algorithms and custom software for
Ericsson and Confidential GSM, resulting in an on-time quality solution for AWS and ensured Confidential &t’s continued customer satisfaction.
Providing optimization consulting for customers and training for new Confidential employees.
RF and software design, development, and deployment of the software for system statistics reports, sanity checks, optimization and synchronization using Perl, VBA, and Microsoft Access in a Windows environment, and PL/SQL in a UNIX environment, resulting in increased system efficiency, the availability of vital statistics, and improved network/database accuracy.
Gained experience with Planet prediction tool, drive test data, good knowledge of Confidential GSM software.

Confidential

Software Engineer

Responsibilities:

Developed software to import and export data from vendors Confidentia, and developed databases in the Confidential product, using object oriented Perl.
Wrote embedded logic for product reports allowing users to perform Confidential analyses.
Developed software as part of an optimization project with Partner Israel Communications.