PROFESSIONAL SUMMARY:

• Experienced IT Technician with 4+ years of experience Help desk Support Technician applying strong trouble shooting and problem solving skills to efficiently coordinate installation and repair projects.
• Also worked on Dell, Lenovo desktop and laptop, android/iOS/, network printer, Cisco routers, Windows 7/8/10, Windows server OS 2008/2012, MS Office Application (office suite, outlook) O365, Active Directory. Wi - Fi troubleshooting, Map and Remap of driver and printer, TCP/IP configuration, VPN installation/troubleshooting.
• Provided IMAC Support, Installed, Configured, Maintained, Diagnosed and Troubleshot desktop, laptop and printer.
• Provided break and fix services by inspecting, diagnosing, troubleshooting and replacing PC components and hardware.
• Strong ability to learn existing applications quickly and to be able to make modifications
• Strong design skills with good knowledge of object modelling and design patterns
• Good communication ability and technical presentation ability (oral and written)
• Strong communication and interpersonal skills, including the ability to develop and maintain effective relationships with users and vendors
• Strong interpersonal and communication skills. Ability to work with multi-cultural and geographically distributed teams
• Experience in onsite/offshore coordination is highly desirable
• Strong knowledge on litigation hold

PROFESSIONAL EXPERIENCE:

Confidential, Waterbury, CT

Desk Support Technician /Analyst

Responsibilities:

• Networking/ Hardware & software installation, convert driver MC67 handhelds
• Convert cooler MC9200 handhelds convert warehouse/inventory MC9200 handhelds, stage/install
• PC’s/kiosks/time clocks, configuration file & changing printer, IP addresses, printer installation and repair, NCR client help desk, PCD repair and replacement.
• IT infrastructure, PC refresh, data back-up, installation of phones. Active directory, VOIP, Microsoft office 365
• Software, VMWare, Microsoft Office Suite, Adobe

Confidential, Hartford, CT

Desktop Support/ Migration

Responsibilities:

• Disconnect work with movers and start the reconnects at both locations
• Complete all the reconnects and run a server migrations script on some of the users and user support.
• Contractor shall perform computer programming, software development, systems analysis, professional engineering, consulting, technical writing or other specialized technical work as he’s/she is directed to perform by Company for Company’s Clients (“Clients”) using his/her own discretion and independent judgment.
• Migration for Windows 10

Confidential, Ridgefield, CT

Desktop Support /Refresher Technician

Responsibilities:

• IT infrastructure, PC refresh, data back-up, new hire and Re-Hire installation, Field Base Medicine Installation Configuration, data migration, software installation and Software Transfer for Windows 7 & 10
• Data encryption & decryption, Bit Locker Encryption, hardware repair & system board repair, printer installation, router configuration and installation
• VPN configuration, Remote Access Support, PC Re-Image & replacement, remote IPAD & Phone (IOS & ANDRIOD) Software & Hardware support, IMAC/desktop support, end user devices and infrastructure services, software access/ command prompt support, service support
• Re-imaging, cell phone set up and IPAD setup/ Unlock, customer support for hardware issues, network/hardware troubleshooting and repair, installation and configuration of hard drives
• Deployed desktop and laptop PC's and Macs with the use of WDS\MDT, SCCM and Apple technology, active directory, VOIP, Microsoft office 365, Mobile Iron Software
• Networking, Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual machine Windows Server 2003/2008, 2012, Active Directory, Cabling, Switches
• Hardware troubleshooting, analyze and repair desktops, laptops and components/ peripherals of an IT network, motherboards ATX, ITX, Mini ATX, IPAD & Phone (IOS & ANDRIOD) Software & hardware
• Computer installation and operating system configuration in designated networks
• Windows XP/7, 8, 10 and Microsoft, Mac OS X, Linux/Unix, iOS, Android
• Re- Imaged, updated and deployed desktop and laptop PC's and Macs with the use of WDS\MDT, SCCM, Mobile Iron and Apple technology.

Confidential, Hartford, CT

Field/ Desktop Support Technician

Responsibilities:

• Firmware Issues
• Troubleshoot external devices
• Information services
• Network issues
• Excel
• Developing new network services
• Phones, IPAD, Laptop, Desktop repair & Installation
• Phone configuration, firewall, and IP addresses
• Active directory, VOIP, Microsoft office 365

Confidential, Newburgh, NY

Satellite & Cable Technician

Responsibilities:

• Home service provider
• Network media installation solutions
• Provide 3rd line of support
• Analyze, estimate, design, develop, test, support and maintenance of Equities Middle Office applications
• Work on high performance market making and execution technology
• Primarily a server side development role, but with the potential to include client work
• Perform Level 3 application support which includes resolving issues/user questions through investigation, research, and debugging the application

Confidential

Computer Software Operator

Responsibilities:

• Primary IT support auto detailer, installed and maintained company’s computer systems and network
• Developed and improved strong communication, customer service, and technical skills, performed upgrades and installed updates
• Completed troubleshooting and repair when computers had problems, assisted office staff with computer application questions

Confidential

Computer Analyst & Engineer

Responsibilities:

• Manage, provide IT support, payroll, supervised other employees
• Malware removal, configured a software firewall, installed PC software and peripherals supported, repaired and replaced software, hardware and peripherals