Mobile Phone Administrator Resume BASF, Florham Park, NJ - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, BASF, Florham Park, NJ

Mobile Phone Administrator

Responsibilities:

Provided end - user support for Android and iPhone activation and email setup on phones
Performed troubleshooting on iPhones and Androids
Worked with Excel spreadsheets for rollout of 7,000 mobile phones (main resource for user list to order tracked and kept up to date)
Handled BASF system (gAHD) request and incident tickets
Ordered phones and accessories through vendor portals
Coordinated the shipping of phone orders, tracking phone orders, handle escalations and questions about shipping and tracking
Sent emails with delivery and activation instructions to end users
Updated new equipment in BASF Billing system
Provided training for IMEI updates into (gAHD) ticketing system
Provided support to end-users nationally
Provided support to 2000-3000 end-users nationally
Provided support to 2000-3000 end-users nationally

Confidential, Realogy, Madison, NJ

Helpdesk Support Specialist

Responsibilities:

Managed incoming calls and user service inquiries, in a friendly and courtesy manner
Directed and/or routed customer calls to appropriate personnel for assistance and escalation
Maintained procedures and processes for first- level problem determination
Utilized Active Directory - login / password resets
Supported Windows 7/10 Migration
Supported Office 365
Used Remedy Ticketing System to track internal problems and customer reported issues
Provided support for 35-50 end-users a day
Provided remote assistance and troubleshooting with the use of TeamViewer software
Worked on troubleshooting internal applications, OS installations, and system upgrades

Confidential, Bedminster, NJ

Network Repair Bureau Technician

Responsibilities:

Analyzed and resolved technical problems in the Confidential network
Used architecture and composition of complex wireless voice and data networks
Performed Troubleshooting and resolved service impairments related to:
Roaming (domestic and international)
Transport Services (LEC, Long distance)
Network Hardware & Software Faults (both switch and cell)
Translations
Voice and Data Network Elements
Isolated and resolved wireless voice and data faults including:
Correlated customer complaints with network element performance to resolve service-impacting conditions
Drove troubles to resolution by engaging internal and external resources, such as Cell and NOC Technicians, System Performance Engineers, Maintenance Engineering Staff as well as equipment vendors and service providers
Provided accurate and timely documentation of actions taken
Worked with data network elements and protocols including: TCP/IP, MPLS, OSI, Frame relay, Iris, Cosmo Traces, ISDN, SS7, other LAN/WAN protocols

Confidential

Helpdesk Analyst

Responsibilities:

Aided all City users in the area of IT problems and requests for service with the user of Track-It Numara ticketing system
Responsible for setting up Audio/ Video Conferences
Participated in installation of and conversion to new technologies
Provided primary support for the Financial System, Purchasing Division, and Health Benefits Manager
Phone Support
Remote Desktop Support
Problem Determination
Setting up, as well as, de-activating users
Sole responsibility for City Fixed Asset, Accounts and Control, and Purchasing Division technical support
Support contact for Contractor’s MS/Access database for the Business Administrator’s Office
Assisted with deployment of hardware and software (installation, configuration, running, testing)
Re-imaged, setup, and performed troubleshooting on Laptops and Desktops (IBM, Dell, HP, Apple)