Sr. Executive Support Specialist & Video Conference Support Resume
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SUMMARY:
- 20+ years as IT Support Specialist in Desktop solutions, Mobile device support, networking support and Video Conferencing.
- 10+ years of Senior Level Executive IT Support
- Exceptional customer service skills with high attention to detail
- Excellent interpersonal communication skills
PROFESSIONAL EXPERIENCE:
Confidential
Sr. Executive Support Specialist & Video Conference Support
Responsibilities:
- Direct IT support for the CEO, EVP, CFO, CIO, Chief HR, Chief Legal Counsel, all SVP, other Senior Executives and their Administrative Assistants
- Mobile Device Support / IOS, Android & MS Surface
- PolyCom & Vidyo Video Conferencing for Chairman / CEO, Senior Executives & Company
- Successfully Run, Control & Connect Corporate & BU Town Hall Video Conferences / Meetings
- Deliver IT Projects / Solutions impacting Core Senior Leadership Team
- Face of IT, setup and support of yearly Share Holders Meetings
- Created Video Conference Solutions to cut traveling costs
- Senior IT Team Technician, "I am the go - to guy" for the Desktop Support Team
- Lead contact with ESL IT for all of CEO Eddie Lampert IT needs @ SHC
- Managed Desktop Support Team in Assistance capacity while my Manager is unavailable
- Key interviewer in Hiring for Desktop Support Team
- Trained new hires for Desktop Team
- Office 365 Admin
Confidential
Sr. Executive Support Specialist & Video Conference Support
Responsibilities:
- Provided Executive IT Support while based in the Office of the CIO
- Direct IT support for Office of the CEO, EVP, CFO, CIO, Chief HR, Chief Legal Counsel, various other Senior Executives and their Administrative Assistants
- Supported PolyCom & Vidyo Video Conferencing for Chairman & Senior Executives
- The Face of IT responsible for setup and support of Share Holders Meetings
- Accomplished various IT Projects & Solutions impacting Core Senior Leadership Team
- Lead contact with ESL IT for CEO - Eddie Lampert needs @ SHC
- Fill-in Desktop manager when needed or absence from office
- Apart of interviewing process for new techs
- Trained new hires for Desktop Team
Lead Operation Engineer
Confidential
Responsibilities:
- Hired directly by Sears when IBM lost Help Desk outsourcing contract
- Supported Senior Level Executives in IT Solutions, 50+ presidents / admins
- Part of the Desktop Support team supporting 7,000+ users
- Took over support of PolyCom, Vidyo, Facetime & Skype Video Conferencing
- Backup Management when not in Office
- Responsible for Deskside troubleshooting of tier 2-4 issues
- Managed 50+ trouble tickets per week to completion
- Supported WinXP / Win7 / VDI / Mac OS X/ IPAD / IPhone / Laptops/ Desktops
- Responsible for Asset Management of 5000+ machines
- Remote Field Support - In House Projects
- Apart of interview process and training of new hires to the team
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