SUMMARY

• IT Engineer with experience ranging from service desk to systems administration and site reliability for physical and virtual environments (private and public clouds).
• Excellent problem - solving and abstract thinking skills with the ability to identify issues, analyze possible solutions and determine the course of action to meet stated objectives.

TECHNICAL SKILLS

Languages: PowerShell, Ruby, .NET, BASH, JSON, SQL

OS: RHEL 7, 6, 5, CentOS, Windows Server 2012 r 2 - core Windows 2008 r 2, 2008, 7, 2003, Amazon Linux, Perl, C#

Cloud: AWS, Azure, VmWare

Configuration Management: AWS CloudFormation, Microsoft TFS 2013, Puppet, Chef, Ansible

Cloud Platform Management: Scalr

Webserver: Apache Tomcat, IIS - 6, 7, 7.5, JBoss, Websphere

Database / RDS: PostgreSQL, MySQL 5.6, MariaDB, MS SQL Server, Oracle 10g

Log collection: Splunk, Graylog2

Confidential: Icinga, AWS CloudWatch, CA Wily Introscope

Service Desk: CA Servicedesk, BMC Remedy

Project Tracking: JIRA, VersionOne, TeamForge, SourceForge

Code Repository: GitHub, SVN

Other Tools: Agile, Waterfall, SaaS, Eclipse, Citrix, Sharepoint, MediaWiki, Cognos, HP ALM, Unica

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

Development Operations Engineer

Responsibilities:

• Created a universal CloudFormation template where the environment’s values are dynamically calculated based on client specific parameters during deployment.
• Added the CloudFormation template into GitHub for versioning as part of the continuous integration process.
• Worked with ProdOps to promote changes to production.
• Used GitHub for code management.
• Worked with jenkins to automate build and deployment.

Environment: Languages Ruby, .NET, BASH, json, SQL

Confidential, Kennesaw, GA

Senior, Development Operations Engineer

Responsibilities:

• Support Windows 2003, 2008, & 2012 R2 environments
• Assist with Windows 2003 & 2008 migrations
• Mentor less experienced team members
• Maintain and create PowerShell scripts for deployment and configuration in the current dev, qa, stress and prod environments.
• Build inter-team and inter-department relationships.
• Architect Continuous Integration /Continuous Delivery environment.
• Monitor server and network health.
• Provide on-call support and principal point of contact for DevOps.

Environment: Languages .NET, PowerShell OS Windows 2008, 2008 R2, 2012 R2 - Core

Confidential, Nashville, TN

Site Reliability Engineer

Responsibilities:

• Application deployment and configuration with Puppet and GitLab.
• Troubleshooting and Confidential of various proprietary Confidential and 3rd party applications using Splunk, Icinga and Cloud Watch in the Amazon Web Services (AWS) environment.
• Create application install guides.
• Collaborate with development, QA and release management.
• Install and configure java applications.
• Manage the availability of resources in a continuous delivery environment.
• Cloud resources SME for Application Architect.

Environment: Languages Java, BASH, json, SQL

Confidential

System Administrator - Architect - Engineer

Responsibilities:

• Provided Tier III/IV support for physical and VMWare virtualized environments.
• Responsible for SAS70/SOC1 Monthly and quarterly reviews
• Maintained development, QA (functional and performance), POC, Demo and production environments.
• Install, configure and maintain IIS (6,7 & 7.5), perl, java and .NET (3.5 & 4.0) applications.
• 3rd party application install / configuration - Unica 8.5, Alterian, Websphere 7, Cognos 10.1, Perl, Oracle 10g client.
• Mitigated security vulnerabilities
• Provided OS install, configuration and updates - Windows and Linux
• Served as decision maker for more than 150 physical and virtual machines
• Resource and application deployment in an Agile environment as part of 2 week sprints.

Service Desk Specialist

Responsibilities:

• Supported both internal and external clients with a 95% first touch closure rate.
• Maintained ColdFusion 8 & IIS 6 web servers, MS SQL Server 2005 database servers and Power MTA mail servers.
• Managed ISP relations, service desk and email bouncers.
• Provided service desk support via phone, email, Net Results Problem Tracker and BMC Remedy
• Served as liaison between the client and development team
• Monitored SQL Server jobs
• Filled in any training gaps

Confidential, Memphis, TN

Customer Service Coordinator / Technical Support

Responsibilities:

• Manage customer service department
• Provide help-desk support for in-house and remote employees.
• Sales order entry into Visual Manufacturing’s CRM database.
• Install and configure applications.
• Create and revise customer service procedures and investigate customer complaints.
• Support Goldmine and MS Access databases.
• Data extraction using queries from Goldmine and MS SQL Server.
• Provide monthly reports for new sales accounts, converted customers, and product returns.
• Created a graphical mapping interface for sales data using ESRI Business Map.

Confidential, Nashville, TN

Associate Engineer

Responsibilities:

• Developed a speedier, more accurate method of quality control using MS Excel.
• Final stage GIS software customization testing before production version.
• Added job orders/work requests including primary, secondary, sketches, and design job drawings to the GIS.
• Field checked and GPS’d jobs for accuracy (i. e. correct property address, phase and voltage of lines, & equipment).
• Used large format scanner to create electronic raster images of drawings.
• Used MS Access to create user-friendly programs to interact with data.
• Used SQL to extract data from the Geo-database.
• Used Crystal Reports to create GIS data reports.
• Produced maps for internal customers.