IT Coordinator Resume Morrisville, NC - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Morrisville, NC

IT Coordinator

Responsibilities:

Confidential, Durham, NC

Team Lead/Escalation Manager

Responsibilities:

Receive and place calls that are non - routine and require deviation from standard screens, scripts, and procedures to handle any and all aspects of customer accounts.
This includes solicitation, inquiries, problem resolution.
Resolve complex customer inquiries, complaints, escalations, and billing questions.
Cultivate and maintain on going customer relationships, handle situations which may require adaptation of response or extensive research for customer issue resolution.
Perform tier I troubleshooting and testing and escalating to next team when deemed necessary
Use computerized system for tracking, information gathering, and or troubleshootin