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Desktop Engineer/lead Tech Resume

Willimantic Coventry, CT


Accomplished IT professional with expertise leading onsite and remote teams in network systems administration, desktop support, business systems analysis, migrations, rollouts, disaster recovery, troubleshooting, repair, and end - user support.


  • Launching new applications and supporting initiatives to improve functionality and availability.
  • Streamlining migrations to minimize downtime.
  • Aligning operations, systems, and controls with changing business requirements.
  • Creating technical documentation to optimize end-user support.
  • Sustaining global client network operations with successful disaster recovery support.


Platforms: UNIX, IBM, Windows, Mac OS

Tools: Active Directory, LANDesk, DNS/WINS/DHCP

Hardware: Windows .3, XP, Vista, Flex, HP, Compaq, Dell, Lenovo, Gateway, Servers, Backup Devices, Android, Blackberry, Firewall, Switches, Routers, Lexmark, Xerox, Konica, Drupal, Team Server. Windows Server, Windows 7/8/10, Legacy Support, (iPhone/Blackberry, Samsung) Office 365, OneDrive, Microsoft Office 97- 365 (Lync, Word, PowerPoint, Access, Excel, Outlook) Blackberry, Android, Citrix, TCIP/IP, DNS, Wins, Database Administration, Chrome, Opera, Safari, Altiris, SMS, SCCM 2016, WIFI, VPN, Citrix, GroupWise, Exchange, ZENworks, Norton Ghost, Lotus Notes, Remedy, Track-it, Giga-track, SharePoint, Photoshop Pro, Network Management Software, Asset Management Ticketing Systems, Anti-virus Software


Confidential, Willimantic & Coventry, CT

Desktop Engineer/Lead Tech


  • Competed a migration from Aruba Networks to Office 365 within two months for 12,000 clients with minimal downtime.
  • Drive business growth and client retention by providing the highest level of technical support to ensure customer satisfaction.
  • Capable of managing and delivering multiple concurrent projects through organizational management and prioritization of tasks.
  • Optimize team productivity and performance by providing ongoing training and coaching and mentoring staff members.
  • Improve security by enforcing strong password usage via Active directory, Link Support, and Sccm 2007.

Confidential, Western, MA

Tier 2 Support Engineer


  • Provided 100% remote desktop/server technical support for VA computers and devices.
  • Ensured printer remediation security procedures, including protocols, and directly supported the project manager with technical documentation and meeting support.
  • Created over 300 various technical documents, including a 600-page manual on how to fix 200 different printer brands.
  • Successfully installed and tested 6,500 plugins in one month.

Confidential, Glastonbury, CT

Helpdesk (IS/IT/Networking) ( )


  • Provided executive-level IT troubleshooting and support for Office 365, Active Directory, audio-visual, and large-volume wire transfers for operations, accounting, customer service, loans, sales, and vendors.
  • Supported new technology improvements and provided quick turnaround on all trouble tickets.

Confidential, Glastonbury, CT

Tier 2 Software Production Support


  • Optimized availability and improved functionality by supporting legacy software and hardware during Windows XP migration to Windows 7 64-Bit Professional.
  • Improved security by performing Active Directory recovery backup support, including domain, restore modes, prior to a specialized software installation and VMware configuration via remote support.

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