IT Technical Support Resume Silver Spring, MD - Hire IT People

SKILLS:

Proficient with all versions of Microsoft Windows operating systems
Proficient with all versions of Microsoft Office suite & 365 (Word, Excel, Outlook, SharePoint, Etc…)
Proficient with Google Applications (Google Analytics, Google Drive, Etc…)
Proficient with virtual storage and backup management
Proficient with CRM Database software including Salesforce and Hubspot
Experience with a vast array of networking equipment and protocols
Experience with Active Directory and account management

EXPERIENCE:

Confidential, Silver Spring, MD

IT Technical Support

Responsibilities:

Troubleshoot and resolve issues both on site and remote to user
Utilize remote desktop software including Logmein and TeamViewer
Image and deploy systems and peripherals to user stations
Capture backups of user data and maintain backup integrity
Remove viruses and other threats from user systems
Operate as a field technician for mobile service where required
Manage CRM software to track clients and purchases, ensuring strong client relations
Oversee the organization and functionality of the client database
Use database findings and analytics to predict future trends and capitalize on current ones
Design and present campaign ideas and material
Gather information and analytics to prepare for each campaign launch
Execute the campaign and track results in order to increase ROI

Confidential, Rockville, MD

IT Lead

Responsibilities:

Responsible for integrating all lead generation channels into the CRM database: 50% decrease in latency
In charge of testing new hardware and software to prepare for their use in the production environment
Targeted problematic IT within the company in order to proactively ensure smooth operation
Constructed and maintained documentation and diagrams appropriate for the topology

Customer Service Supervisor

Confidential

Responsibilities:

Responsible for 130% increase in production combined with an over 60% increase in repeat sales
Developed and maintained processes for the company relevant to government and regulatory compliance

Sales Manager

Confidential

Responsibilities:

Established a fresh purchasing department for the company to streamline procurements and sales
Managed lead acquisition and retention as well as tracked and monitored conversion rates