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It Technical Support Resume

Silver Spring, MD

SKILLS:

  • Proficient with all versions of Microsoft Windows operating systems
  • Proficient with all versions of Microsoft Office suite & 365 (Word, Excel, Outlook, SharePoint, Etc…)
  • Proficient with Google Applications (Google Analytics, Google Drive, Etc…)
  • Proficient with virtual storage and backup management
  • Proficient with CRM Database software including Salesforce and Hubspot
  • Experience with a vast array of networking equipment and protocols
  • Experience with Active Directory and account management

EXPERIENCE:

Confidential, Silver Spring, MD

IT Technical Support

Responsibilities:

  • Troubleshoot and resolve issues both on site and remote to user
  • Utilize remote desktop software including Logmein and TeamViewer
  • Image and deploy systems and peripherals to user stations
  • Capture backups of user data and maintain backup integrity
  • Remove viruses and other threats from user systems
  • Operate as a field technician for mobile service where required
  • Manage CRM software to track clients and purchases, ensuring strong client relations
  • Oversee the organization and functionality of the client database
  • Use database findings and analytics to predict future trends and capitalize on current ones
  • Design and present campaign ideas and material
  • Gather information and analytics to prepare for each campaign launch
  • Execute the campaign and track results in order to increase ROI

Confidential, Rockville, MD

IT Lead

Responsibilities:

  • Responsible for integrating all lead generation channels into the CRM database: 50% decrease in latency
  • In charge of testing new hardware and software to prepare for their use in the production environment
  • Targeted problematic IT within the company in order to proactively ensure smooth operation
  • Constructed and maintained documentation and diagrams appropriate for the topology

Customer Service Supervisor

Confidential

Responsibilities:

  • Responsible for 130% increase in production combined with an over 60% increase in repeat sales
  • Developed and maintained processes for the company relevant to government and regulatory compliance

Sales Manager

Confidential

Responsibilities:

  • Established a fresh purchasing department for the company to streamline procurements and sales
  • Managed lead acquisition and retention as well as tracked and monitored conversion rates

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