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Customer Care Executive Resume

SUMMARY:

To work and contribute in a group environment that provides stability, professional growth and exposure to multiple Service areas while improving my people handling skills and learning how to be a team player.

TECHNICAL SKILL:

Oracle applications: Oracle Apps 11i(AOL, Sys admin, GL, AP, AR)

RDBMS: Oracle 9i.

GUI: Oracle D2k(Forms 9i,Reports 9i)

Operating System: Windows 95/98/2000/NT/ME/XP

Languages: PL/SQL, C++, C, Core Java

Internet Technology: HTML, XML.

Hardware & Networking: Troubleshooting.

PROFESSIONAL EXPERIENCE:

Confidential

Customer Care Executive

Responsibilities:

  • Creating Test Case Inventory after referring the Business Requirement Documents.
  • Creating Test Conditions as and when required as per the business change requirements.
  • Creating Test Steps satisfying Business Requirements & Conditions.
  • Running Test Scripts to detect ‘Bugs’.
  • Defect Management Raising Defects and assigning it to Software Developers for Investigation. Keeping track of the progress on each defect raised. Retesting and reassigning the Defect for review.
  • HPI Drive away Products: Testing HPI Dealer’s Profile Connectivity with Exceed following the usual Defect Management procedure.
  • Got selected as a ‘Star Performer’ in the month of Sept. in year 2007.
  • Detected and raised the maximum number of Defects to ensure better performance and smooth functioning Exceed Software

Confidential

Sales - Coordinator

Responsibilities:

  • In-House Sales Coordination
  • Renewals of Annual Maintenance Contracts
  • Data Collection, Analysis and Reporting Delivery of Sales Data

Confidential

Senior Sales- Coordinator

Responsibilities:

  • In-House Sales- Coordination
  • Renewals of Annual Maintenance Contracts

Confidential

Senior Executive Coordinator

Responsibilities:

  • Senior Decision Support Analyst
  • Data Collection, Analysis and Reporting Delivery of Sales Data for Senior Executives
  • Tier 1 Support for maintaining In-House Customer Service Application
  • Renewals of Annual Maintenance Contracts

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