Customer Care Executive Resume

SUMMARY:

To work and contribute in a group environment that provides stability, professional growth and exposure to multiple Service areas while improving my people handling skills and learning how to be a team player.

TECHNICAL SKILL:

Oracle applications: Oracle Apps 11i(AOL, Sys admin, GL, AP, AR)

RDBMS: Oracle 9i.

GUI: Oracle D2k(Forms 9i,Reports 9i)

Operating System: Windows 95/98/2000/NT/ME/XP

Languages: PL/SQL, C++, C, Core Java

Internet Technology: HTML, XML.

Hardware & Networking: Troubleshooting.

PROFESSIONAL EXPERIENCE:

Confidential

Customer Care Executive

Responsibilities:

Creating Test Case Inventory after referring the Business Requirement Documents.
Creating Test Conditions as and when required as per the business change requirements.
Creating Test Steps satisfying Business Requirements & Conditions.
Running Test Scripts to detect ‘Bugs’.
Defect Management Raising Defects and assigning it to Software Developers for Investigation. Keeping track of the progress on each defect raised. Retesting and reassigning the Defect for review.
HPI Drive away Products: Testing HPI Dealer’s Profile Connectivity with Exceed following the usual Defect Management procedure.
Got selected as a ‘Star Performer’ in the month of Sept. in year 2007.
Detected and raised the maximum number of Defects to ensure better performance and smooth functioning Exceed Software

Confidential

Sales - Coordinator

Responsibilities:

In-House Sales Coordination
Renewals of Annual Maintenance Contracts
Data Collection, Analysis and Reporting Delivery of Sales Data

Confidential

Senior Sales- Coordinator

Responsibilities:

In-House Sales- Coordination
Renewals of Annual Maintenance Contracts

Confidential

Senior Executive Coordinator

Responsibilities:

Senior Decision Support Analyst
Data Collection, Analysis and Reporting Delivery of Sales Data for Senior Executives
Tier 1 Support for maintaining In-House Customer Service Application
Renewals of Annual Maintenance Contracts

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