PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Network Analyst

• Us ed Active Directory for setting up group permissions, access to network drives, and mailbox rights
• Provided technical support to internal employees and field agents with computer and specialized software related configuration and troubleshooting in a Windows environment.
• Distributed workstation images and individual software packages to end user’s computers via SCCM
• Consult with a team of 50 to provide support for a trading facility with 3,000 traders across two corporate buildings.
• Assist management with creating virtual desktops for new hires via SCCM

Confidential

Help Desk Technician

• Performed troubleshooting on LAN/WAN connectivity
• Imaged and deployed updated software to over 1,500 university desktops
• Used Service Now to review and respond to 30 - 40 tickets daily
• Performed user account troubleshooting using Active Directory
• Consulted with all levels of management and staff to understand and provide solutions for internal administration needs

Confidential

Intern

• Built Standard Operating Environments (Windows XP-10) which worked across multiple hardware platforms supporting desktop labs and mobile laptop programs
• Handled troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries
• Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets
• Supported staff in their use of application software and IT systems and intranets via telephone and ticket escalation

Confidential

Treasurer

• Create $1,500 semi annual budget to allocate funds towards organizing events and other activities
• Increase philanthropic fundraising events by 30% in the course for four months by hosting more events
• Keep the National Executive Board updated with our fraternity’s financial activities

Confidential

Member

• Engage in numerous community service events such as relay for life, breast cancer walks, and highway clean ups
• Increase a vast sum of money from fundraising multiple events to contribute to society
• Network with many prestigious scholars who were alumni of Confidential and created career connections

TECHNICAL SKILLS

Languages : Fluent in English, Gujarati, and Hindi

Technical : Microsoft Office Applications (Word, Excel, PowerPoint, Access) Adobe Applications (Illustrator, Flash, Acrobat)

Platforms/Applications: Windows XP-10, Mac OS 7- Sierra, Service Now, Service Desk, Active Directory, Lotus Notes, Bloomberg Anywhere, SCCM, DUO Mobile Security