Network Analyst Resume

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Network Analyst

Us ed Active Directory for setting up group permissions, access to network drives, and mailbox rights
Provided technical support to internal employees and field agents with computer and specialized software related configuration and troubleshooting in a Windows environment.
Distributed workstation images and individual software packages to end user’s computers via SCCM
Consult with a team of 50 to provide support for a trading facility with 3,000 traders across two corporate buildings.
Assist management with creating virtual desktops for new hires via SCCM

Confidential

Help Desk Technician

Performed troubleshooting on LAN/WAN connectivity
Imaged and deployed updated software to over 1,500 university desktops
Used Service Now to review and respond to 30 - 40 tickets daily
Performed user account troubleshooting using Active Directory
Consulted with all levels of management and staff to understand and provide solutions for internal administration needs

Confidential

Intern

Built Standard Operating Environments (Windows XP-10) which worked across multiple hardware platforms supporting desktop labs and mobile laptop programs
Handled troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries
Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets
Supported staff in their use of application software and IT systems and intranets via telephone and ticket escalation

Confidential

Treasurer

Create $1,500 semi annual budget to allocate funds towards organizing events and other activities
Increase philanthropic fundraising events by 30% in the course for four months by hosting more events
Keep the National Executive Board updated with our fraternity’s financial activities

Confidential

Member

Engage in numerous community service events such as relay for life, breast cancer walks, and highway clean ups
Increase a vast sum of money from fundraising multiple events to contribute to society
Network with many prestigious scholars who were alumni of Confidential and created career connections

TECHNICAL SKILLS

Languages : Fluent in English, Gujarati, and Hindi

Technical : Microsoft Office Applications (Word, Excel, PowerPoint, Access) Adobe Applications (Illustrator, Flash, Acrobat)

Platforms/Applications: Windows XP-10, Mac OS 7- Sierra, Service Now, Service Desk, Active Directory, Lotus Notes, Bloomberg Anywhere, SCCM, DUO Mobile Security

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