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Network Analyst Resume

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Network Analyst

  • Us ed Active Directory for setting up group permissions, access to network drives, and mailbox rights
  • Provided technical support to internal employees and field agents with computer and specialized software related configuration and troubleshooting in a Windows environment.
  • Distributed workstation images and individual software packages to end user’s computers via SCCM
  • Consult with a team of 50 to provide support for a trading facility with 3,000 traders across two corporate buildings.
  • Assist management with creating virtual desktops for new hires via SCCM

Confidential

Help Desk Technician

  • Performed troubleshooting on LAN/WAN connectivity
  • Imaged and deployed updated software to over 1,500 university desktops
  • Used Service Now to review and respond to 30 - 40 tickets daily
  • Performed user account troubleshooting using Active Directory
  • Consulted with all levels of management and staff to understand and provide solutions for internal administration needs

Confidential

Intern

  • Built Standard Operating Environments (Windows XP-10) which worked across multiple hardware platforms supporting desktop labs and mobile laptop programs
  • Handled troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries
  • Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets
  • Supported staff in their use of application software and IT systems and intranets via telephone and ticket escalation

Confidential

Treasurer

  • Create $1,500 semi annual budget to allocate funds towards organizing events and other activities
  • Increase philanthropic fundraising events by 30% in the course for four months by hosting more events
  • Keep the National Executive Board updated with our fraternity’s financial activities

Confidential

Member

  • Engage in numerous community service events such as relay for life, breast cancer walks, and highway clean ups
  • Increase a vast sum of money from fundraising multiple events to contribute to society
  • Network with many prestigious scholars who were alumni of Confidential and created career connections

TECHNICAL SKILLS

Languages : Fluent in English, Gujarati, and Hindi

Technical : Microsoft Office Applications (Word, Excel, PowerPoint, Access) Adobe Applications (Illustrator, Flash, Acrobat)

Platforms/Applications: Windows XP-10, Mac OS 7- Sierra, Service Now, Service Desk, Active Directory, Lotus Notes, Bloomberg Anywhere, SCCM, DUO Mobile Security

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