IT Support Specialist Resume Washington, DC - Hire IT People

TECHNICAL SKILLS:

Software:: Microsoft Office 2010, 2016 (Excel, PowerPoint, Word); Windows 7, 8.1,10; Norton Ghost; installing drivers; blogs, and wikis; basic understanding of database and SQL

Hardware:: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps; BlackBerry configuration

Networking: Networking experience (running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi - Fi router)

Support:: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person)

Certification(s): MOS Outlook 2010, Windows Server Admin Fundamentals 98-365

PROFESSIONAL EXPERIENCE:

Confidential Washington, DC

IT Support Specialist

Install personal computers, software, and peripheral equipment; provide standardized desktop and laptop images on all site computers; ensure staff adheres to IT policies and procedures.
Test software and hardware to evaluate ease of use and to determine if product will strengthen CAQ-wide operations.
Maintain asset database on a regular basis and assist in audits of database as needed .
Manage meeting/conference support for the conferencing equipment including video conferences, audio bridge conferences, WebEx, and combinations thereof, as needed.
Research, resolve and follow-up on routine user problems
Put together IT documents for the organization
Work with Microsoft Exchange Admin, creating and editing distribution lists, creating email accounts and managing contacts
Work with and troubleshoot Microsoft Outlook 2016, Office 365 and Skype For Business 2016
Work with and troubleshoot One Drive cloud storage software
Manage and trouble shoot Xerox and HP printers both local and network
Create user accounts for new hires using Active Directory
Trouble Shoot Cisco Anyconnect Secure Mobility Client VPN software
Set up desk phones using XO communications to add phone numbers to phones and add soft phone software to workstation
Experience managing IT inventory for the organization
Work with Reflexion to manage Firewall for the organization
Experience building and maintaining Virtual Machines in test environment

Confidential, Silver Spring, MD

Help Desk Analyst

Communicate with over 60 users each day through calls and emails tickets and solve 90% of tickets each day
Use remote software CM12 to remote into users laptops and desktops and Install drivers, software, applications and fix general problems
Work with the ticketing programs HP Service Manager and Service Now to document, submit and close tickets
User Active Directory to look up users, change windows passwords, and change general account information
Work with printers, blackberries and I also map share drives and Microsoft Applications
Work with and troubleshoot Microsoft Outlook, Word, Excel and Lync 2010

Confidential, Washington, DC

IT Technician

Hogan Lovell’s is a international Law Firm with more then 40 offices nation wide
Work with the program Altris to view, I document the resolution and close tickets. Resolved an average of seven tickets per day.
Work with Network Admins and Network Technicians.
Work with docking stations, printers, PC's, and LAD's.
Re-imaged 5 PC's a day with Symantec Ghost to keep PC's ready in case I have to replace a damaged PC.
Transfer data between two PC’s using the program called The Wizard.

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It Support Specialist Resume

Washington, DC

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