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Helpdesk Technician Resume

CA

SUMMARY:

  • Systematic & dynamic problem - solver highly effective at installing and maintaining software and/or hardware for computers, laptops, printers, and phones; seeking a position that offers opportunities for long term professional growth and productive challenges.
  • Desktop and laptop repair
  • Anti-virus solutions
  • File transfer proficient
  • Internal components installation
  • Microsoft Active Directory proficient
  • Telephony Platforms - Cisco IP Phones, PolyCom, Astra, Interactive Intelligence Microsoft Office 2010 Suite & Office Desktop Operation Systems - Windows 7
  • Desktop Imaging Tools - SCCM, Acronis
  • Detail-oriented
  • Strong communication skills
  • Self-starter
  • Innovative thinker
  • Determined to achieve results

PROFESSIONAL EXPERIENCE:

Helpdesk Technician

Confidential, Ca

  • Provided desktop support to a medium-sized business environment, 300+ local and remote users.
  • Routinely handled high-volume service requests in a timely-manner.
  • Diagnose and troubleshoot to resolved range of software, hardware and connectivity issues with customer service priority.
  • Provide hardware replacement and maintenance up to compliance standards.
  • Created and maintained documentation at request of system administrators of network production.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Office 365 enterprise; Office 2013/2016, managed email accounts and retention policies.
  • Collection and organization of all assets and documentation for future IT.
  • Hardware/Software troubleshooting for all technical issues as addressed by ticketing system.

Computer Technician

Confidential

  • Managed and provided IT Support to small business environment.
  • Mentored new team member
  • Performed installation, diagnosis and repair of all desktops, laptops, and peripheral devices
  • Resolve network issues as and when required
  • Perform preventive maintenance by installing prudent software and hardware
  • Set up and configured hardware and software on company equipment.
  • Maintained accurate hardware and software inventories.
  • Trained both internal and off-site users in repairing and resolving recurring issues.

Volunteer Computer Technician

Confidential, Richmond, Ca

  • Assembled refurbished computers from scrap parts including: motherboard, hard drives, RAM, optical drive, and casing
  • Deployed images taken from existing hard drives to new computers using Symantec Ghost and installed necessary programs
  • Diagnosed computer threats and removed them with anti-malware software
  • Installed a localized network including desktop computers, wired printers, networked printers, and barcode scanners
  • Configured static IPv4 addresses via console (or terminal) renew/flush/release commands.

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