Helpdesk Technician Resume Ca - Hire IT People

SUMMARY:

Systematic & dynamic problem - solver highly effective at installing and maintaining software and/or hardware for computers, laptops, printers, and phones; seeking a position that offers opportunities for long term professional growth and productive challenges.

Desktop and laptop repair
Anti-virus solutions
File transfer proficient
Internal components installation
Microsoft Active Directory proficient
Telephony Platforms - Cisco IP Phones, PolyCom, Astra, Interactive Intelligence Microsoft Office 2010 Suite & Office Desktop Operation Systems - Windows 7
Desktop Imaging Tools - SCCM, Acronis
Detail-oriented
Strong communication skills
Self-starter
Innovative thinker
Determined to achieve results

PROFESSIONAL EXPERIENCE:

Helpdesk Technician

Confidential, Ca

Provided desktop support to a medium-sized business environment, 300+ local and remote users.
Routinely handled high-volume service requests in a timely-manner.
Diagnose and troubleshoot to resolved range of software, hardware and connectivity issues with customer service priority.
Provide hardware replacement and maintenance up to compliance standards.
Created and maintained documentation at request of system administrators of network production.
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Office 365 enterprise; Office 2013/2016, managed email accounts and retention policies.
Collection and organization of all assets and documentation for future IT.
Hardware/Software troubleshooting for all technical issues as addressed by ticketing system.

Computer Technician

Confidential

Managed and provided IT Support to small business environment.
Mentored new team member
Performed installation, diagnosis and repair of all desktops, laptops, and peripheral devices
Resolve network issues as and when required
Perform preventive maintenance by installing prudent software and hardware
Set up and configured hardware and software on company equipment.
Maintained accurate hardware and software inventories.
Trained both internal and off-site users in repairing and resolving recurring issues.

Volunteer Computer Technician

Confidential, Richmond, Ca

Assembled refurbished computers from scrap parts including: motherboard, hard drives, RAM, optical drive, and casing
Deployed images taken from existing hard drives to new computers using Symantec Ghost and installed necessary programs
Diagnosed computer threats and removed them with anti-malware software
Installed a localized network including desktop computers, wired printers, networked printers, and barcode scanners
Configured static IPv4 addresses via console (or terminal) renew/flush/release commands.