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Application Support Specialist Resume

New York City, NY

SUMMARY:

  • Over 18 years of professional IT experience in Application Supports, RPA (Robotic Process Automation) Infrastructure supports and Software Quality Assurance.
  • Specialized in Application Support, Systems Integration and Recovery testing
  • Robust knowledge on application deployments and support of Fixed Income and Interest Rate Swap applications, and Web applications.
  • Good troubleshooting knowledge on Java and C++ applications (Client/Server, Web)
  • Experience on working in high frequency, low latency trading environment
  • Demonstrated strengths in leadership and mentoring other team members
  • Excellent in bash and VB scripting skills
  • Excellent analytical and problem - solving skills
  • Conversant with various software development methodologies
  • Strong knowledge in Linux and Windows operating systems.
  • Good communication and interpersonal skills
  • Intensive knowledge on System Integration and recovery testing
  • Ability to work autonomously as well as a team player
  • Linux/Unix strong user level/debugging knowledge.

TECHNICAL SKILLS:

Operating Systems: Windows, UNIX, Enterprise Red Hat Linux (6x, 7), MS-DOS

Software packages: MS OFFICE SUITE, Informatica, Serena Team Track, JIRA, ServiceNow, Geneva Portfolio Management

Database: ORACLE 9i, 10g, 11g, MS Access, Informix. SQL Server 2016

Programming: Visual Basic 5/6, C/C++, PL-SQL, PowerBuilder 5, HTML, XML, some debugging knowledge in JAVA scripts, Shell and basic Perl, PL SQL, Basic understating on FIX protocol

Test/RPA Tools: Quick Test Professional 8.2/9.2/9.5, Quality Center v10 Enterprise Edition, SQA SUITE 6.1 and LoadRunner 8, MQC 9.2, and Rational Robot 2003, UiPath 2017.x, 2018.3.x.

Hardware: IBM, HP and Sun Servers. Dell workstations

Monitoring: HP OpenView

Scripting: Shell scripting and VB scripting and Perl scripting

Networking: TCP/IP, Telnet, FTP/SFTP, Routing and Bonding etc.

PROFESSIONAL EXPERIENCE:

Confidential, New York City, NY

Application Support Specialist

Roles and responsibilities:

  • Provide administration & system supports and infrastructure setup for RPA project UiPath and EPheSoft.
  • Problem management, analysis, and implementation expertise for time sensitive critical accounting, assurance, advisory and litigation software.
  • Installing/configuring software and patches for desktop and server applications.
  • Provide application training for the users and help to maintain their personal data.
  • Assist with troubleshooting, diagnosing system problems, and work with vendors to fix problems.
  • Install/configure SQL Server 2016 databases for the accounting application
  • Install/Configure/test application in virtual environment.
  • Provide 24/7 rotational On-Call support
  • Process Automation to import clients tax data to the database to process.
  • Closely works with development team to install/configure inhouse developed applications.

Confidential

Application/Trade Processing supports

Roles and responsibilities:

  • Manage, administer Prime Brokerage Portal related support activities.
  • Provide trade processing services to clients and Internal Accounts Representatives
  • Troubleshoots client related issues on the application logs in Unix backends and the MS SQL Server database.
  • Administer/Supports on Order Management Systems and Real Time P&L applications.
  • Manage/Administer Reporting servers in Unix environment.
  • Setup/schedule FTP/SFTP jobs to send customized reports to client’s sites.
  • Coordinate and execute releases for application teams in both Unix and Windows environments
  • Involve incident management activities (create, update, resolution and postmortem).
  • Troubleshoot any release related issues and follow escalation process.
  • Manage, maintain, monitor COB/EOD batch jobs including Autosys jobs
  • 24/7 on-call for after-hours support on a rotational basis

Confidential

Senior Application Support Engineer

Roles and responsibilities:

  • Hands-on experience in low latency high frequency electronic trading application supports.
  • Genium application supports from day one to Go-Live. Applications deployment in various test systems as well as production environments.
  • Second level hands-on production supports 24/7 (by rotation) and application maintenance on various systems in US and EU regions.
  • Closely worked with various teams (Market, Network and Business Management) to troubleshoot and resolve client’s issues.
  • Create/Maintain shell (bash) scripting to run various batch jobs. Also, good understanding of Perl scripting.
  • Managed/configured production processes and systems (around 50+ Linux hosts) by using HP monitoring tools HP OpenView.
  • Attend project management meetings for upcoming features and releases
  • Attend daily issue meetings and weekly change control meetings.
  • Integration testing (processes failover, DR and DB failover testing with HPOV monitoring)
  • Network fail-over testing and & SIFMA testing
  • Application support for test systems for various QA teams for testing needs.
  • Daily test labs monitoring and reporting to end users & regional support teams.
  • Applications builds and packaging using internal tools.
  • War file deployment and configuration for Java WebStart based applications in Apache Web servers.
  • Execute complex SQL queries on the Oracle database to extract relational data to troubleshoot client’s issues.
  • Supported infrastructure of 50+ Linux gateway servers and 18 redundant backend servers.

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