SUMMARY:

• Over 18 years of professional IT experience in Application Supports, RPA (Robotic Process Automation) Infrastructure supports and Software Quality Assurance.
• Specialized in Application Support, Systems Integration and Recovery testing
• Robust knowledge on application deployments and support of Fixed Income and Interest Rate Swap applications, and Web applications.
• Good troubleshooting knowledge on Java and C++ applications (Client/Server, Web)
• Experience on working in high frequency, low latency trading environment
• Demonstrated strengths in leadership and mentoring other team members
• Excellent in bash and VB scripting skills
• Excellent analytical and problem - solving skills
• Conversant with various software development methodologies
• Strong knowledge in Linux and Windows operating systems.
• Good communication and interpersonal skills
• Intensive knowledge on System Integration and recovery testing
• Ability to work autonomously as well as a team player
• Linux/Unix strong user level/debugging knowledge.

TECHNICAL SKILLS:

Operating Systems: Windows, UNIX, Enterprise Red Hat Linux (6x, 7), MS-DOS

Software packages: MS OFFICE SUITE, Informatica, Serena Team Track, JIRA, ServiceNow, Geneva Portfolio Management

Database: ORACLE 9i, 10g, 11g, MS Access, Informix. SQL Server 2016

Programming: Visual Basic 5/6, C/C++, PL-SQL, PowerBuilder 5, HTML, XML, some debugging knowledge in JAVA scripts, Shell and basic Perl, PL SQL, Basic understating on FIX protocol

Test/RPA Tools: Quick Test Professional 8.2/9.2/9.5, Quality Center v10 Enterprise Edition, SQA SUITE 6.1 and LoadRunner 8, MQC 9.2, and Rational Robot 2003, UiPath 2017.x, 2018.3.x.

Hardware: IBM, HP and Sun Servers. Dell workstations

Monitoring: HP OpenView

Scripting: Shell scripting and VB scripting and Perl scripting

Networking: TCP/IP, Telnet, FTP/SFTP, Routing and Bonding etc.

PROFESSIONAL EXPERIENCE:

Confidential, New York City, NY

Application Support Specialist

Roles and responsibilities:

• Provide administration & system supports and infrastructure setup for RPA project UiPath and EPheSoft.
• Problem management, analysis, and implementation expertise for time sensitive critical accounting, assurance, advisory and litigation software.
• Installing/configuring software and patches for desktop and server applications.
• Provide application training for the users and help to maintain their personal data.
• Assist with troubleshooting, diagnosing system problems, and work with vendors to fix problems.
• Install/configure SQL Server 2016 databases for the accounting application
• Install/Configure/test application in virtual environment.
• Provide 24/7 rotational On-Call support
• Process Automation to import clients tax data to the database to process.
• Closely works with development team to install/configure inhouse developed applications.

Confidential

Application/Trade Processing supports

Roles and responsibilities:

• Manage, administer Prime Brokerage Portal related support activities.
• Provide trade processing services to clients and Internal Accounts Representatives
• Troubleshoots client related issues on the application logs in Unix backends and the MS SQL Server database.
• Administer/Supports on Order Management Systems and Real Time P&L applications.
• Manage/Administer Reporting servers in Unix environment.
• Setup/schedule FTP/SFTP jobs to send customized reports to client’s sites.
• Coordinate and execute releases for application teams in both Unix and Windows environments
• Involve incident management activities (create, update, resolution and postmortem).
• Troubleshoot any release related issues and follow escalation process.
• Manage, maintain, monitor COB/EOD batch jobs including Autosys jobs
• 24/7 on-call for after-hours support on a rotational basis

Confidential

Senior Application Support Engineer

Roles and responsibilities:

• Hands-on experience in low latency high frequency electronic trading application supports.
• Genium application supports from day one to Go-Live. Applications deployment in various test systems as well as production environments.
• Second level hands-on production supports 24/7 (by rotation) and application maintenance on various systems in US and EU regions.
• Closely worked with various teams (Market, Network and Business Management) to troubleshoot and resolve client’s issues.
• Create/Maintain shell (bash) scripting to run various batch jobs. Also, good understanding of Perl scripting.
• Managed/configured production processes and systems (around 50+ Linux hosts) by using HP monitoring tools HP OpenView.
• Attend project management meetings for upcoming features and releases
• Attend daily issue meetings and weekly change control meetings.
• Integration testing (processes failover, DR and DB failover testing with HPOV monitoring)
• Network fail-over testing and & SIFMA testing
• Application support for test systems for various QA teams for testing needs.
• Daily test labs monitoring and reporting to end users & regional support teams.
• Applications builds and packaging using internal tools.
• War file deployment and configuration for Java WebStart based applications in Apache Web servers.
• Execute complex SQL queries on the Oracle database to extract relational data to troubleshoot client’s issues.
• Supported infrastructure of 50+ Linux gateway servers and 18 redundant backend servers.