Helpdesk Support Technician Resume SPRINGFIELD, VA - Hire IT People

SUMMARY:

Highly motivated and detail oriented individual who excels at problem solving and troubleshooting, including the ability to effectively analyze and implement solutions to both hardware and software issues.
Quick learner with a strong desire for self - improvement, including willingness to self-teach or be taught.
Dynamic communication skills to build client- technician relationships, including years of customer service related experience.

AREAS OF EXPERTISE INCLUDE:

PROFESSIONAL EXPERIENCE:

Confidential, SPRINGFIELD, VA

Helpdesk Support Technician

Responsibilities:

Used Active Directory to administer domains, update and change authentication information, and apply group permissions.
Diagnosed software and hardware issues and implement solutions as needed.
Accessed client systems through remote desktop protocol to troubleshoot and address issues.
Deployed and manage group policy updates in multi domain environment.
Deployed Windows 10/7 security patches and software updates to remediate security vulnerabilities.
Troubleshoot Microsoft Office Suite and various other software programs deployed across enterprise.
Troubleshoot mobile devices and multi - function laser printers, plotters, scanners, copiers and other hardware devices.
Kept detailed logs of troubleshooting issues and steps to resolution.
Worked with vendors to troubleshoot hardware and software issues.
Provide detailed synopsis of issues encountered and proactively ensure vendor provided solutions are tested and implemented in a timely manner.

Confidential, Washington, DC

Helpdesk Support Technician

Responsibilities:

Worked directly with clients to troubleshoot, diagnose, and implement solutions for both hardware and software.
Upgraded client workstations from Windows 7 to Windows 10.
Deployed new Windows 10 workstations, installed and configured new client software on new workstations.
Identified and resolved hardware and software compatibility issues related to Windows 10 migration.
Used RDP to connect to client s workstation and provide support.
Provided feedback to software vendors related to Windows 10 compatibility issues across network.
Identified and resolved security issues with Windows 10 migration.
Created and tested multiple Windows 10 images to be deployed across enterprise.

Confidential, McAllen, TX

Helpdesk Support Technician

Responsibilities:

Remotely worked with clients to troubleshoot, diagnose, and implement solutions for both hardware and software.
Utilized RDP to run diagnostic programs to troubleshoot and resolve user issues.
Worked over the phone with clients to troubleshoot hardware and software issues.
Utilized task scheduler on Windows 2008 servers to automate clean - up of large log files.
Manned helpdesk and took helpdesk related calls.
Performed health checks periodically on client computers.