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Help Desk Support Specialist Resume

Richmond, VA

PROFESSIONAL PROFILE:

Resourceful, diligent, and eager IT graduate and current student offering skills in technical support, software troubleshooting and installation along with over 5 years’ hands on experience setting up networks and general computer maintenance for family and small businesses. Keen eye on latest developments in technology and up to date with the current software to assist end users efficiently.

SKILL:

  • Network administration, network topology/setup, network security, database maintenance
  • Networking knowledge WAN, LAN, IP, VPN
  • Virus protection/prevention
  • Re imaging, RAM upgrade, manual backup knowledge
  • Skilled in setting up local and third - party networks, installing new internet WIFI, Ethernet and DSL connections
  • Proficient in installation of relevant software when installing a new hardware device
  • Well versed in setting up multimedia screen and equipment for enlarged display and presentations
  • Competent at handling firewall and malware issues
  • Proficient in formatting PCs and retrieving accidentally deleted data from the system when needed
  • Project Management
  • C++ knowledge
  • Excellent problem solving skills

WORK EXPERIENCE:

Confidential, Richmond, VA

Help Desk Support Specialist

Responsibilities:

  • Provide technical phone support to internal and external users.
  • Enter all problems/requests into helpdesk tracking application. Resolve or escalate when appropriate.
  • Follow up on existing tickets to ensure timely resolution.
  • Identify, analyze, and coordinate resolution to problem trends received at the helpdesk.
  • Actively interact with other departments
  • Self-Manage assigned projects.

Confidential, Washington, DC

Information Technology Specialist/Service Desk Support

Responsibilities:

  • Microsoft Office Support
  • Microsoft Exchange/Outlook troubleshooting and account creation
  • Skype troubleshooting
  • OneDrive troubleshooting
  • Computer Support
  • Hard Drive Installation
  • Imaging
  • Active Directory Management
  • Remote Desktop Support
  • Password resets
  • Checkpoint/endpoint security encryption and troubleshooting
  • Landesk Management
  • Workstation setup
  • Multimedia presentation setup
  • Peripheral installation and troubleshooting
  • Manage assigned tickets within the service desk ticketing system iPhone Support
  • VPN troubleshooting
  • Asset management

Independent IT Specialist

Confidential

Responsibilities:

  • Setup and maintain networks for Confidential environments
  • Guest Wi-Fi and LAN setups
  • Peripheral setup and maintenance
  • Network printer setups
  • Hard drive replacement
  • Remote support and telephone support
  • Mobile phone troubleshooting and setup
  • Desktop and laptop setup and troubleshooting
  • Recover deleted files, virus deletion, system backup and restore, firewall administration, group policy administration

Confidential, Richmond, VA

Warehouse Associate

Responsibilities:

  • Use problem solving skills on a Linux system to correct any problematic customer orders
  • Analyze data
  • Research new issues and document steps for the next shift to problem solve
  • Perform data entry and research all of items within the warehouse to determine their proper location
  • Pack customer orders
  • Occasionally train new associates to work with the company system and databases
  • Navigate throughout warehouse and pick items for customer orders

Confidential, Fredericksburg, VA

Retail Sales Associate

Responsibilities:

  • Perform cash, credit, and check transactions
  • Merchandise various products throughout the store
  • Assist customers when needed
  • Maintain the organization of customer layaways

Confidential, Doswell, VA

Seasonal Merchandise Associate

Responsibilities:

  • Perform cash and credit transactions
  • Merchandise various products in different locations throughout the amusement park
  • Process customer returns
  • Completed other assignments designated by the department manager

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