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Help Desk Support Specialist Resume

SUMMARY:

Over twenty five years of computer operator experience with monitoring, production control, and extensive experience in an Confidential Mainframe environment and daily interaction with users and management personnel for troubleshooting /problem solving mainframe problems and help desk issues. Supervisor experience managing a computer operations, training new personnel in assigned work areas,and assisting technical personnel in troubleshooting problems. Experience with monitoring and maintaining servers in an Enterprise Server Environment.

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Support Specialist

Responsibilities:

  • Provide Confidential Card support for all Confidential personnel worldwide.
  • Assist users with being compliance using Confidential Card. Provide support to help the user to register their Confidential Card and Test Confidential Logon.
  • Responsible for switching a user Confidential Card from Confidential Mandatory to Confidential Optional and assist with any issue using the Confidential Card.
  • Responsible for unlocking a user account and reset user password.
  • Create trouble tickets using share point.
  • Assistusers with other Help Desk issues, and or assign problem to proper support team.

Confidential, Washington, DC

Computer Operations Supervisor

Responsibilities:

  • Provide supervisory support for all Computer Operators in an Confidential Z - Series and IT Network environment.
  • Responsible for ensuring that the mainframe system, and network enterprise is operational for all users worldwide.
  • Responsible for troubleshooting mainframe or network problems and creating outage ticket, which is assigned to a proper support team.
  • Provided on-call support for operators with any operation issues.
  • Monitoring and Maintaining a mainframe environment using MVS OS/390, Z/OS.
  • Perform System Shutdown/IPL on scheduled outage and when requested by system programmer for new updated version testing.
  • Assist users with mainframe issues and batch printer problems.

Confidential, Washington, DC

Computer Operations Supervisor

Responsibilities:

  • Provide supervisory support for all Computer Operators and Helpdesk Technician personnel in an Confidential (OS/390, Z-Series)and IT Network environment.
  • Responsible for ensuring that the mainframe system, andnetwork enterprise is operational for all users worldwide.
  • Responsible for troubleshooting mainframeor network problems and creating outage ticket, which is assign to a proper support team.
  • Provided on-call support for operators with any operation issues.
  • Monitoring and Maintaininga mainframe environment using MVS OS/390, Z/OS.
  • Perform System Shutdown/IPL on scheduled outage and when requested by system programmer for new updated version testing.
  • Assist users with mainframe issues and batch printer problems.

Confidential

Consultant

Responsibilities:

  • Responsible for monitoring and maintaining Enterprise Server Operations Center Networkenvironment.
  • Responsible for running server backups and troubleshooting problems.
  • Perform troubleshooting on servers using software (VMware Virtual, CEIS, ASG Sentry) toreset, ping or reboot any server devices that have went down.
  • Assist system administratorswith troubleshooting servers and open outage tickets for servers that fail to become active.
  • Responsible for monitoring and maintaining systems in an MVS OS/390; Z/OS environment.
  • Monitoring and maintaining daily control production schedules using CA7.
  • Maintained printers and print job including special forms and reports.

Confidential, Washington, DC

Lead Computer Operator

Responsibilities:

  • Responsible for monitoring and maintaining systems in an MVS OS/390; Z/OSenvironment.
  • Responsible for the operation and maintenance of Confidential 3695 communication systems, Confidential Gateway systems, and Virtual Storage Manager silo system.
  • Performtroubleshooting and problem solving for mainframe problems.
  • Perform daily system backupsof all systems.
  • Submit and monitor daily production jobs.
  • Maintains printer and print jobs including special forms and reports.
  • Assist programmers in troubleshooting system anduser problems.
  • Assist in responsibilities of Supervisor during his/her absence.

Confidential, Beltsville, MD

Computer Support Analyst

Responsibilities:

  • Responsible for monitoring and maintaining VM/MVS systems.
  • Perform trouble shooting, problem solving, and help desk support for the customers.
  • Perform weekly scheduled system IPL’s during preventive maintenance time.
  • Monitor six LPAR Consoles, Routers, customer network using Solve and hourly modem checks.
  • Assist in responsibilities of Supervisor during his/her absence.
  • Provided security duties that include resetting user-ids and setting up new user-ids under RACF, ACF, and VMSECURE.
  • Trained new personnel in assigned work areas.

Confidential, Beltsville MD

Sr. Computer Operator / Tape Librarian

Responsibilities:

  • Assisted customers with media related problems and provided problem resolution.
  • Work the Vault Management System to perform offsite magnetic tape movement.
  • Downloadand transferfiles to perform offsite movement and storage of magnetic tapes.
  • Perform input/output processing of printers including breakdown, distribution, and decollation.
  • Responsible for maintaining trouble tickets for customers with media related problems.
  • Assist programmers in troubleshooting user problems.
  • Responsible for monitoring and maintaining computer systems.
  • Trained new personnel in tape librarian and data processing duties.

Confidential, Fairfax VA

Sr. Computer Operator

Responsibilities:

  • Monitored and maintained computer mainframe and all related peripheral devices.
  • Performed daily region checks for active status and run daily save jobs.
  • Maintained logs and accurately completed daily checklist.
  • Performed System Shutdown and IPL.
  • Maintained printers and print job including special forms and reports.
  • Mounted tapes to satisfy system request.

Confidential, Washington, DC

Lead Operator

Responsibilities:

  • Monitored and maintained computer mainframe.
  • Performed System Shutdown and IPL.
  • Performed Daily System Back-ups.
  • Submitted and monitored daily production jobs.
  • Performed file downloads as well as transferred / received bank files.
  • Assisted programmers in trouble shooting system and user problems.
  • Responsible for monitoring and maintaining computer systems.
  • Trained new personnel in tape librarian and data processing duties.
  • Mounted tapes to satisfy system request.
  • Maintained printers and print job including special forms and reports.

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