Help Desk Support Specialist Resume
SUMMARY:
Over twenty five years of computer operator experience with monitoring, production control, and extensive experience in an Confidential Mainframe environment and daily interaction with users and management personnel for troubleshooting /problem solving mainframe problems and help desk issues. Supervisor experience managing a computer operations, training new personnel in assigned work areas,and assisting technical personnel in troubleshooting problems. Experience with monitoring and maintaining servers in an Enterprise Server Environment.
PROFESSIONAL EXPERIENCE:
Confidential
Help Desk Support Specialist
Responsibilities:
- Provide Confidential Card support for all Confidential personnel worldwide.
- Assist users with being compliance using Confidential Card. Provide support to help the user to register their Confidential Card and Test Confidential Logon.
- Responsible for switching a user Confidential Card from Confidential Mandatory to Confidential Optional and assist with any issue using the Confidential Card.
- Responsible for unlocking a user account and reset user password.
- Create trouble tickets using share point.
- Assistusers with other Help Desk issues, and or assign problem to proper support team.
Confidential, Washington, DC
Computer Operations Supervisor
Responsibilities:
- Provide supervisory support for all Computer Operators in an Confidential Z - Series and IT Network environment.
- Responsible for ensuring that the mainframe system, and network enterprise is operational for all users worldwide.
- Responsible for troubleshooting mainframe or network problems and creating outage ticket, which is assigned to a proper support team.
- Provided on-call support for operators with any operation issues.
- Monitoring and Maintaining a mainframe environment using MVS OS/390, Z/OS.
- Perform System Shutdown/IPL on scheduled outage and when requested by system programmer for new updated version testing.
- Assist users with mainframe issues and batch printer problems.
Confidential, Washington, DC
Computer Operations Supervisor
Responsibilities:
- Provide supervisory support for all Computer Operators and Helpdesk Technician personnel in an Confidential (OS/390, Z-Series)and IT Network environment.
- Responsible for ensuring that the mainframe system, andnetwork enterprise is operational for all users worldwide.
- Responsible for troubleshooting mainframeor network problems and creating outage ticket, which is assign to a proper support team.
- Provided on-call support for operators with any operation issues.
- Monitoring and Maintaininga mainframe environment using MVS OS/390, Z/OS.
- Perform System Shutdown/IPL on scheduled outage and when requested by system programmer for new updated version testing.
- Assist users with mainframe issues and batch printer problems.
Confidential
Consultant
Responsibilities:
- Responsible for monitoring and maintaining Enterprise Server Operations Center Networkenvironment.
- Responsible for running server backups and troubleshooting problems.
- Perform troubleshooting on servers using software (VMware Virtual, CEIS, ASG Sentry) toreset, ping or reboot any server devices that have went down.
- Assist system administratorswith troubleshooting servers and open outage tickets for servers that fail to become active.
- Responsible for monitoring and maintaining systems in an MVS OS/390; Z/OS environment.
- Monitoring and maintaining daily control production schedules using CA7.
- Maintained printers and print job including special forms and reports.
Confidential, Washington, DC
Lead Computer Operator
Responsibilities:
- Responsible for monitoring and maintaining systems in an MVS OS/390; Z/OSenvironment.
- Responsible for the operation and maintenance of Confidential 3695 communication systems, Confidential Gateway systems, and Virtual Storage Manager silo system.
- Performtroubleshooting and problem solving for mainframe problems.
- Perform daily system backupsof all systems.
- Submit and monitor daily production jobs.
- Maintains printer and print jobs including special forms and reports.
- Assist programmers in troubleshooting system anduser problems.
- Assist in responsibilities of Supervisor during his/her absence.
Confidential, Beltsville, MD
Computer Support Analyst
Responsibilities:
- Responsible for monitoring and maintaining VM/MVS systems.
- Perform trouble shooting, problem solving, and help desk support for the customers.
- Perform weekly scheduled system IPL’s during preventive maintenance time.
- Monitor six LPAR Consoles, Routers, customer network using Solve and hourly modem checks.
- Assist in responsibilities of Supervisor during his/her absence.
- Provided security duties that include resetting user-ids and setting up new user-ids under RACF, ACF, and VMSECURE.
- Trained new personnel in assigned work areas.
Confidential, Beltsville MD
Sr. Computer Operator / Tape Librarian
Responsibilities:
- Assisted customers with media related problems and provided problem resolution.
- Work the Vault Management System to perform offsite magnetic tape movement.
- Downloadand transferfiles to perform offsite movement and storage of magnetic tapes.
- Perform input/output processing of printers including breakdown, distribution, and decollation.
- Responsible for maintaining trouble tickets for customers with media related problems.
- Assist programmers in troubleshooting user problems.
- Responsible for monitoring and maintaining computer systems.
- Trained new personnel in tape librarian and data processing duties.
Confidential, Fairfax VA
Sr. Computer Operator
Responsibilities:
- Monitored and maintained computer mainframe and all related peripheral devices.
- Performed daily region checks for active status and run daily save jobs.
- Maintained logs and accurately completed daily checklist.
- Performed System Shutdown and IPL.
- Maintained printers and print job including special forms and reports.
- Mounted tapes to satisfy system request.
Confidential, Washington, DC
Lead Operator
Responsibilities:
- Monitored and maintained computer mainframe.
- Performed System Shutdown and IPL.
- Performed Daily System Back-ups.
- Submitted and monitored daily production jobs.
- Performed file downloads as well as transferred / received bank files.
- Assisted programmers in trouble shooting system and user problems.
- Responsible for monitoring and maintaining computer systems.
- Trained new personnel in tape librarian and data processing duties.
- Mounted tapes to satisfy system request.
- Maintained printers and print job including special forms and reports.