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Desktop Systems Analyst Resume

Washington, DC

SUMMARY:

  • Versatile Technical Support professional with over 15 years’ experience as an IT hardware and software expert supporting and maintaining corporate computer systems, desktops, and peripherals while ensuring cost effectiveness and meeting budget parameters.
  • Knowledge of networking, technology, terminology, troubleshooting, network protocols, operating systems, and operating standards.
  • Provided technical support to the Department of Veteran Affairs and Board of Veteran Appeals for over 5000 customers.
  • Experience on supporting using System Center Configuration Manager 2012 and Active Directory Administration Create new users, add users to groups, distribution and security groups.
  • Provide Network and Server administration system migrations and encryption.
  • Exceptional customer service skills consistently providing training and support to end users and staff on computer operational and technical issues.

TECHNICAL SKILLS:

Operating Systems: Microsoft Exchange, Windows Server 2003, 2008 and 2012R2, Windows 10,8, 7, Vista,XP, 98,95,DOS 6.22, Windows 2000 Professional, Windows NT 4.0 Server and Workstation, MAC OS X 10.12 Sierra, UNIX, Netware 4./5x,Software: Microsoft Active Directory, System Configuration Center Manager (SCCM), Guardian Edge, McAfee Helpdesk 95/NT, MS Office, 365, Lawson, OWA, GroupWise 5.5, Lotus Notes 6.5, ZEN Works, Ghost, LANDesk, Royal Blue 6.0.2 Helpdesk, Meditech, USD, Rescue, MDM Air Watch,Maas360, Remote Desktop, DUO, MS SharePoint Cloud, Adobe Photoshop CS6, Centricity, Office MAC 2011, Horion Agent view 7,Cisco WebEx meeting, Saas, Citrix, Konica Minolta Dispatcher Pro 6.x, PageScope Enterprise Suite, GoTo Assist Remote Support., Symantec Antivirus, Citrix Xenapp

Network Protocols: TCP/IP, IPX, NetBeui, VPN, DNS, DHCP, Wi - Fi Wireless Peer-to Peer Networking and Multilink. ISDN/ADSL and Dial up access

Hardware: Dell OptiPlex 960,780,755,745,620,260,520 workstations MAC G5, Dell Latitude E6400, D600, D610, D620, and D630, MAC Book Pro, MS Surface Pro, Lenovo ThinkPad T410, IBM 300 PL/GL workstations, HP Vectra VL400 series workstations, Toshiha, BiZHuB C554e, Compaq Deskpro 2000, HP Servers LH Pro series, HP Elite Books 850 Dell Power Edge Servers, Dell Wyse clients, Cisco 2500 series Routers, Lexmark E360dn, OfficeJet4500, HP LaserJet 5000n, IPod and IPAD, Blackberry TDR cable tester, Fluke cable tester.

WORK EXPERIENCE:

Confidential, Washington, DC

Desktop Systems Analyst

  • Provided technical support to the Calvert Research and Eatonvance office
  • Rebuild hardware, maintain hardware inventory, software Licenses and warranties
  • Installed, maintenance and troubleshoot of Window 7,8.1, 10 installed, maintenance and troubleshoot of Mac OS Mountain Lion OS X to OS X 10.12 Sierra
  • Provide support using System Center Configuration Manager 2012 and Active Directory Administration Create new users, add users to groups, distribution and security groups.
  • Operating system installs, upgrades and configuration
  • Provide AV Support for VDX and VTC systems for all conference rooms).
  • Provide Mobile Device Management and Maas360 administration
  • Provide support for internal/external employees VDI users
  • Independently repaired and installed Printers, Laptops, Desktops, and Scanners
  • Manage ticket tracking system and Security DUO, McAfee antivirus
  • Provided support for Office 365, Microsoft Office, Outlook Web Access (OWA)
  • Support new software implementations and hardware upgrades
  • Independently maintain and perform new technology assessments and troubleshoot
  • Support new software implementations and hardware upgrades
  • Provide support using Microsoft Exchange: Setting an account to forward and delegating permissions on a mailbox, verifying services are started, making distribution groups and mail contacts, determine transport and storage limits
  • Desktop Troubleshooting: starting and connecting PC to Remote Registry, connecting to Services, recreating user profile
  • Web Browsers: Software installation, resetting settings, setting compatibility views, configuring advanced settings
  • VPN: Installation and setup of VPN Client

Confidential, Baltimore Md

Desktop Systems Analyst

  • Provide technical support to the Fidelity & Guaranty Life corporate office
  • Rebuild hardware, maintain hardware inventory, software Licenses and warranties.
  • Provide VDI, VMware,ESX and maintaining firewalls support which includes building, configuring, patching and deploying virtual desktops
  • Installed, maintenance and troubleshoot of Window 7,8.1, 10 installed, maintenance and troubleshoot of Mac OS Mountain Lion OS X to OS X 10.12 Sierra
  • Provide support using System Center Configuration Manager 2012 and Active Directory Administration
  • Operating system installs, upgrades and configuration
  • Provide Mobile Device Management and AirWatch administration
  • Provide support for internal/external employees VDI users
  • Independently repaired and installed Printers, Laptops, Desktops, Scanners, and Apple IPads
  • Manage ticket tracking system and Security DUO, Symantec antivirus
  • Provided support for Office 365, Microsoft Office, Outlook Web Access (OWA)
  • Provided maintenance, installs, and troubleshooting Adobe Photoshop CS6
  • Provided support for IPhones, Android, VOIP and IPads device
  • Independently maintain and perform new technology assessments and troubleshoot software/hardware components (i.e. Desktops, Laptops and Smart Phone Devices.
  • Participate in user acceptance testing when needed
  • Provide support for VDX and VTC systems Barco Click Share Technology Displays for all conference rooms).

Confidential, Columbia Md

Desktop Systems Analyst

  • Provide technical support to the Gibbs Group Inc. for the corporate office
  • Provide support for a diverse array of network infrastructure,
  • Provided support for Office 365, Microsoft Office, Outlook Web Access (OWA)
  • Provide support for VDX and VTC systems
  • Installed and configured Mac Book Pro and supported, Apple IPhone, and Apple IPad
  • Independently repaired and installed Printers, Laptops, Desktops, Scanners,Routers, and Servers.
  • Conduct software migrations, system upgrades, troubleshoot email/internet problems, and correct system inconsistencies; identifying conflicts in resource utilization; and implementing appropriate measures to resolve the issue.
  • Evaluate new hardware and software products and make recommendations to management.
  • Provide support using System Center Configuration Manager 2012 and Active Directory Administration.
  • Independently maintain and perform new technology assessments and troubleshoot
  • Support new software implementations and hardware upgrades

Confidential, Washington DC

IT Specialist

  • Provide technical support to the Department of Veteran Affairs and Board of Veteran Appeals for over 5000 customers.
  • Provide support for a diverse array of network infrastructure,
  • Installed and configured Mac Book Pro and supported OWA, BlackBerry, Apple IPhone, and Apple IPad
  • Support new software implementations and hardware upgrades.
  • Independently repaired and installed printers, laptops, desktops, Scanners, and servers
  • Provide Network and Server administration system migrations and encryption.
  • Independently maintain and perform new technology assessments and troubleshoot software/hardware components (i.e. desktops, laptops, and printers).
  • Conduct software migrations, system upgrades, troubleshoot email/internet problems, and correct system inconsistencies; identifying conflicts in resource utilization; and implementing appropriate measures to resolve the issue.
  • Evaluate new hardware and software products and make recommendations to management.
  • Support policy and procedures, regarding problem logging, status updates, and corrections.

Confidential, Baltimore Md

Desktop Systems Analyst

  • Provide Senior Desktop Support for Ascension Health at St. Agnes Hospital and SMG offsite locations.
  • Provide support for more than 1000 users for a variety of network configuration and installed including, Windows Server 2003/2008 Citrix, Windows 2007 and XP SP3.
  • Create and Maintain Domain users, Exchange Accounts, and manage Active Directory
  • Analyze and configure various hospital software proprietary applications. (Meditech)
  • Installed, configured and repaired all HP Network and Local printers using Web JetAdmin
  • Provided basic networking functions such as adding users to groups for access.
  • Independently repaired and installed printers, laptops, desktops, Scanners, and servers
  • Provided support for Outlook Web Access (OWA), Blackberry Phones and VOIP device on wireless network.

Confidential

IT Security Administrator

  • Provide IT Security Support for five major Hospitals in the Baltimore area.
  • Created accounts for more than 1000 users for a variety of network configurations including Novell 5.1, and UNIX.
  • Provided basic networking functions such as adding users to groups for access
  • Analyze and configure various hospital software proprietary applications.
  • Create, maintain, modify, applications, reset password and restore user accounts.

Confidential

System Administrator

  • Provide Support for more than 1000 users for a variety of network configurations including Novell 5.1, Windows 2000 and Citrix.
  • Provided support for other business applications as well as hardware/software and client/server upgrades, consultation services and various helpdesk related functions.
  • Produce barcodes and color barcodes for daily production as well as upon request and distributed to business area.
  • Provide basic networking functions such as adding users to groups for access to applications, password resets, etc.
  • Installed, configured and repaired all HP Network and Local printers using Web JetAdmin Tool.
  • Install and configure Hardware components for Laptops and PC’s.
  • FileNet/Panagon (UNIX based imaging system) and Infolinx Oracle - Document tracking system) applications for over 400 end users.
  • Supported these applications both at the desktop and client/server levels.
  • Troubleshoot systems Application Support, Help Desk & LAN support, Laptops, Desktops and Printers.

Confidential

Systems Administrator

  • Provided Windows Server 2003/Active Directory and the upgrade of Systems Management Server (SMS) from 2.0 to 2003 at approximately 2000 sites located throughout the country as well as at Foreign Service Posts, U.S. Territories and other outlying areas.
  • SMS 2.0 Secondary Site teardowns and AD Site/Subnet/Site Link/Organizational Unit definitions.
  • Upgraded Windows Server 2003 Servers to AD domain controllers (where appropriate) and the migration of users/groups/computers from Windows NT to AD.
  • SMS 2003 Secondary Site builds and SMS resource discovery.
  • Troubleshoot site issues within Active Directory users/groups/computers after migration in a two-day stabilization period.

Confidential

Desktop Support Technician

  • Provide 2nd Level Phone/Desktop, Support in both an Energy, Commodities Trading environment, as well as to a diverse user base of customers in Maryland and across the Continental U.S, Canada and Europe.
  • Support Windows 9x, NT 4.0, 2000, XP Professional and 2003, as well as Terminal Services and Remote Desktop clients.
  • Independently repaired and installed Printers, Laptops, Desktops, Scanners,
  • Create and Maintain Windows NT/ Domain, Novell and Outlook Web Access, Exchange Accounts, manage Active Directory, and Novell Directory Services and users.
  • Troubleshoot Microsoft Office 97/2000/XP Suites, Blackberry and Microsoft Office 2003.
  • Troubleshoot SMS, ACE/RSA Remote Access Servers, Wintel Terminal Servers and other Application and Legacy Servers.
  • Troubleshoot users SMS and LANDesk remote Control.

Confidential

Technician

  • Provide Technical support for a US Army Facility.
  • Install and configure Microsoft Windows 2000 Servers.
  • Install and configure all HP Network Printers.
  • Independently repaired and installed Printers, Laptops, Desktops, Scanners,
  • Repair all network components from PC’s to Servers.
  • Configure, Troubleshoot and repair various standard and proprietary applications.

Confidential

Help Desk Technician

  • Provide Support for more than 1500 users for a variety of network configurations including Novell 4.11, Windows 2000/NT, and Citrix.
  • Analyze and configure various Healthcare proprietary software applications.
  • Create, maintain, modify, and restore user accounts.
  • Independently repaired and installed Printers, Laptops, Desktops, Scanners,
  • Install and configure all HP Network printers using Remote Tools.
  • Performed Outlook Web Access, Domain Exchange Admin function and used remote tools to troubleshoot and repair user problems.

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