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Service Desk Analyst Resume

CT

SUMMARY:

  • Dedicated and reliable technician. Proficient with Windows, printers, VPNs and Office. Experience with familiarizing users in computer usage and security. Proven ability to work independently or as a team member. Well - organized and adept at multitasking and prioritizing. Outstanding customer service aptitude and interpersonal skills. Quick learner and versatile.

PROFESSIONAL EXPERIENCE:

Confidential, CT

Service Desk Analyst

  • Primary point of contact for End User Technical Support issues.
  • Basic triage and assigning of tickets in Service Management system
  • Create, disable, and delete network and email accounts though AD and Office 365
  • Troubleshooting and Technical Support on desktops and touchscreens
  • Perform backups checks on servers.
  • System documentation maintenance and review in Service Ticketing System

Confidential, CT

Desktop Support Technician

  • Create, disable, and delete network and email accounts
  • Help users with VPN connection to the corporate network
  • Set up wireless connections on PC’s
  • Work on installs, adds, moves, and changes on computers
  • Diagnose and repair PC and Mac problems
  • Write documentation for end users and other techs
  • Instruct users on Microsoft Office
  • Make sure computer security policies are enforced
  • Work on audio/visual equipment for teleconferencing
  • Update software and web browsers
  • Work with retail stores on their tablets and PC’s
  • Set up printers (network and stand-alone printers)
  • Help users with their smart phones (Android and IOS)

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