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Technical Support Technician Resume

SUMMARY:

  • I am a dependable and dedicated worker. I am a quick learner and have great customer service communication skills. I am a people friendly person. With my positive attitude and life skills I feel I can encourage a positive atmosphere for the benefits of the company and co - workers. Always working to keep the customer and clients informed and satisfied. Always willing to learn more thing to better the company growth.
  • Windows transfer Wizard-User Accounts Control (UAC)
  • Assigning Private IP dress-Creating Virtual Private Network (CVPN)
  • Wireless setup of Windows-Remote Assistance in Windows-Creating Schedule backup
  • Incremental Backup and Full Backup-WIFI Compatibilities
  • Configuring Windows Firewall-Audit policies-Reset Passwords-Basic common security thrests-Account Lockout Policy
  • Create a system image backup-filter event Viewer-F\Defragment in Windows-System Restore in Windows-Add-ons in Windows-Enabling and disabling Spooling-Adding printers to network setup-Performing Basic Printer maintenance
  • Basic Hardware & Software-Process of installing/updating Hardware and Software-Knowledge Motherboards Ports-Configuring Raid-0, Raid-1Installing-CPU-Identifying types of Telecommunication Cables and Connectors-TCP and UDP Protocols and ports-Basic Network Topologies. Atx-Motherboards, Bios Setting, CMOS Setting, Repair Computer Tower Monitors
  • Scheduling of tickets-Imaging-Dispatching-application remediation. Deployment and Post Deployment Support-Date cleansing-OS migration. Peripherals and Hardware Installation
  • VeriFone Systems - Citrix Xen Apps/Tools - Ericom - Web Connect - Power Connect - Service Now Ticketing System - Pin Pad Remote Software Installation - Desktop and Laptop Setup and Installation Setup of Hardware Peripherals - Data Migration - Tracking System for Inventory Control - Basic Networking and Connectivity -Identifying and Usage of Cabling - Wired and Wireless Connectivity - Imaging - Familiarity of Dell & HP Laptops & Desktop

EXPERIENCE:

Confidential

Technical Support Technician

Responsibilities:

  • Salesforce Lightning Case System-Salesforce Chat
  • Logmein Rescue 123 Remote System-Xen-Mobile Management-Office 365
  • ARS (active Directory System) Authentication Management
  • All duties include level 1 & 2 helpdesk duties. Have knowledge of ticket escalation process.

Confidential

Help Desk Technician

Responsibilities:

  • Active Directory-MS Office 2003+
  • Outlook-Remedy-Lotus Notes
  • Remote Desktops-VPN-Password Resets and Unlocks

Confidential

Field Service Technician

Responsibilities:

  • Setup and Installation of Desktops
  • Network Cable Installation
  • Deployment Operations

Confidential

Command Center Agent

Responsibilities:

  • VeriFone Systems (VHQ)
  • Citrix Xen Apps/Tools
  • Ericom-Web Connect-Power Term
  • Service Now Tickets Systems
  • Pin Pad Software Remote Installation

Confidential

Field Technician

Responsibilities:

  • Data Migration
  • OS Migration
  • Ticket Tracking

Confidential

Machine Operator

Responsibilities:

  • Preventive maintenance of Trumpf Bend Master
  • Check and inspect prints
  • Make sure parts made are to specifications
  • Document and add order data to operating system

Confidential

Machine Operator

Responsibilities:

  • Preventive maintenance of Trumpf Bend Master
  • Check and inspect prints
  • Make sure parts made are to specifications
  • Document and add order data to operating system

Confidential

Steel Shop Supervisor

Responsibilities:

  • Material Handler-Painter-Welder
  • Shipping and Receiving
  • Supervise Team

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