Technical Support, Executive Assistant Resume

COMPETENCIES:

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Technical Support, Executive Assistant

Confidential

Responsibilities:

Contributions include process improvement, operational efficiency, organization, and cost savings for multi-million dollar businesses.
Establishes rapport quickly while sustaining trust with peers and clients.

Technical Support Expert

Confidential, Dallas, TX

Responsibilities:

Maintained current knowledge of all technology updates and developments to ensure customer approval.
Established a troubleshooting system to ensure customer technical problems are solved accurately and quickly.
Serviced 3-10 clients by phone, email, and live chat.

Sales Associate

Confidential, Glen Allen, VA

Responsibilities:

Corrected an overlooked section of merchandise and established an organizational standard upon which employees relied.
Worked together with other locations to locate and transfer products to ensure 100% customer satisfaction.
Recognized as an innovator in streamlining the freight process, resulting in a reduction in stock payroll and an increase in customer fulfillment.

Assistant

Confidential, Mineral, VA

Responsibilities:

Liaised between the customer and clients on all assignments to ensure clients were completely satisfied and jobs were completed as scheduled.
Promoted to a leadership position over other assistants after initially being hired as an assistant.
Developed an efficient process for task completion that was implemented by all other employees.

Executive Assistant

Confidential, Richmond, VA

Responsibilities:

Conducted research on healthcare needs in several Virginia regions which resulted in the expansion of the organization into developing demographic areas.
Updated the documentation process for the CEO, improving productivity, communication, and morale.