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Technical Support, Executive Assistant Resume

COMPETENCIES:

  • Integrity | Ethics
  • Time Management
  • Critical Thinking
  • Technological Innovation
  • Active Listening
  • Results Oriented
  • Cross Collaboration
  • Leadership
  • Compassion
  • Detail Oriented
  • Improvisation
  • Sales | Research
  • Organization
  • Customer Service
  • Writing | Negotiating

TECHNICAL SKILLS:

  • Internet Research - Advanced
  • Microsoft Word - Advanced
  • Microsoft Excel - Intermediate
  • Microsoft Access - Intermediate
  • Email Clients - Intermediate
  • Typing - 65+ WPM

PROFESSIONAL EXPERIENCE:

Technical Support, Executive Assistant

Confidential

Responsibilities:

  • Contributions include process improvement, operational efficiency, organization, and cost savings for multi-million dollar businesses.
  • Establishes rapport quickly while sustaining trust with peers and clients.

Technical Support Expert

Confidential, Dallas, TX

Responsibilities:

  • Maintained current knowledge of all technology updates and developments to ensure customer approval.
  • Established a troubleshooting system to ensure customer technical problems are solved accurately and quickly.
  • Serviced 3-10 clients by phone, email, and live chat.

Sales Associate

Confidential, Glen Allen, VA

Responsibilities:

  • Corrected an overlooked section of merchandise and established an organizational standard upon which employees relied.
  • Worked together with other locations to locate and transfer products to ensure 100% customer satisfaction.
  • Recognized as an innovator in streamlining the freight process, resulting in a reduction in stock payroll and an increase in customer fulfillment.

Assistant

Confidential, Mineral, VA

Responsibilities:

  • Liaised between the customer and clients on all assignments to ensure clients were completely satisfied and jobs were completed as scheduled.
  • Promoted to a leadership position over other assistants after initially being hired as an assistant.
  • Developed an efficient process for task completion that was implemented by all other employees.

Executive Assistant

Confidential, Richmond, VA

Responsibilities:

  • Conducted research on healthcare needs in several Virginia regions which resulted in the expansion of the organization into developing demographic areas.
  • Updated the documentation process for the CEO, improving productivity, communication, and morale.

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