Online Banking Tech Support Resume Greensboro, NC - Hire IT People

SUMMARY:

Windows XP, Vista, 7,8,10, windows server environment, Mac OS, Tablets and phones.
Active Directory experience
Ticketing system (Remedy, Issuetrak, Eventrak)
Microsoft Office system proficient
Imaging software knowledge
Works well in fast paced customer support environment
Team Player, who is able to work together to support customers.
Finding and maintaining a position that utilizes information technologies
Multi - task, prioritize efficiency, increase productivity, create relationships that benefit the company through positive work and ethics

PROFESSIONAL EXPERIENCE:

Online Banking Tech Support

Confidential - Greensboro, NC

Password resets using Insight in-house application.
Took on average 35-50 calls per day
Supported about 30,000 internal end users from varies locations and departments
Reset security questions using Insight and KBA in-house applications
Assisted end users with navigating BB&T online banking website and BB&T U mobile application
Developed tickets through CTS ticketing system to ensure ticket was delivered to appropriate department to help resolve client issues.

Tier 3 Technical Support

Confidential - Greensboro, NC

Troubleshooting on average 60 or more calls with TWC subscribers who are having challenges with video, digital phone and data services utilizing all available diagnostic tools.
Resolve complex data problems that involve local network issues, email issues, modem trouble and other company owned equipment and or software configurations via phone support
Review tickets for potential system issue to escalate to different groups as needed using Eventrak and Issuetrak ticketing systems

Customer Service Representative

Confidential - McLeansville, NC

Responsibilities:

High volume call center taking at least 100 calls/day
Supported about 1600 Verizon prepaid customers
Address customer concerns with their cellphones and resolve their issues doing Tier 1 troubleshooting of phones if they have issues with sim cards, picture messaging, mobile messages
Take payments via phone support using Verizon application
Educate customer about plans and data usage.

IT Intern

Confidential

Assisted and addressed computer issues and problems for staff members and residents:
Resolved virus and spyware issues
Installed updates and new hardware
Problem solving for new computer programs through education and assistance for client support
Educate nurses through new updates to help benefit the company as well as the clients Development of education to staff and residents for Microsoft Office and AOD

IT Assistant

Confidential - Chapel Hill, NC

HTML based coding
Resolved basic networking connection issues
Maintained e-mail server including creating filters and reducing spam by setting up Thunderbird
Established print server to increase efficiency