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Help Desk Analyst Resume

SUMMARY:

To obtain a position in the field of technology which will allow me to utilize my skills and grow with your company.

TECHNICAL SKILLS:

Expert Support provided for the following operating systems Windows 10 Windows 8 Windows 7 Windows XP Mac OS X

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Analyst

Responsibilities:

  • Respond to emails from employees and customers seeking help with software or computer - related issues via Service Now Ticketing System.
  • Maintain computer equipment and software to ensure secure and efficient operations Aid the development team in conceptualizing updates and upgrades that will enhance users’ experience Respond to network connectivity issues and resolve any wireless communication issues within the confines of the office.
  • Assist Managing Devices and Corporate Data on iOS.
  • VMware Mirage
  • Lotus Notes

Confidential

Help Desk Analyst

Responsibilities:

  • Provide remote end-user support to clients for: Over-the-phone support Screen sharing or remote control Live chat and Audio Visual needs
  • Maintaining and complete Database ticket request Install and maintain backup system for in-office desktop computers and file server
  • Assist customers/clients with the initial setup of their new PC Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues
  • Provide help desk support to clients and answer any questions or concerns
  • Creating login IDs and password for employees to access work stations, SharePoint, O365, etc.
  • Maintained end-users work stations, laptops, and desktop
  • Adaxes/AD support
  • Microsoft Sharepoint Support
  • O365 Support Specialist
  • Install and maintain backup system for in-office desktop computers and file server
  • Answer back phone lines, and update clients/customers on orders
  • Record and document orders, and other important paperwork in log book and in files
  • Migrate user’s data from old PC to New PC
  • Assist customers with the initial setup of their new PC
  • Provide help desk support to clients and answer any questions or concerns
  • Troubleshoot, Diagnose, and Repair all PC and Printer issues

Confidential

Computer Service Technician

Responsibilities:

  • Provide technical software, hardware, and networking support for RAM Disk drivers Hard drives Motherboards Processors Keyboard Desk tops Laptops Graphic cards Notebook and PC servers
  • Receive and process orders from print/monitor Install and maintain backup system for in-office desktop computers and file servers
  • Image computers desktops and lab tops (using Ghost cast server)
  • Maintain desktop and server computers and wired and wireless networks Mount and install projectors and monitors
  • Diagnoses and resolves end-user network or local printer problems
  • Answer back phone lines, and update clients/customers on orders Record and document orders, and other important paperwork in log book and in files
  • Transport Deliver and tag computer packages(in and out of state to desktops, laptops, servers, ect)
  • Transport Deliver and install computers and servers to various businesses (in and out of state to desktops, laptops, servers, etc.)

Confidential

Computer Specialist/ Apple Specialist

Responsibilities:

  • Meet and greet customer/ guest Assist customers in understand features of software packages
  • Provide basic education and technical advice and solutions
  • Assist customer with choosing the correct materials that fit their needs
  • Explain and answer questions dealing with computers, software and explain the operation of network applications and equipment.
  • Up sales and suggest items for customer ( USB cords, CD's, software, etc) Arrange deliveries and home set for computer packages and geek squad Set up lab tops, computer, monitors, printers, etc for display Install or repair Windows or Macintosh computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations Obtain special orders for goods not in stock Install and configure local area data communications networks
  • Assist in the maintenance of standards with computers Perform other related duties as required Meet and exceed sales goal for the store Total Sales Goals

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