Lead Concierge Resume Rockville, MD - Hire IT People

SUMMARY:

COMPUTER SKILLS:

Microsoft Office Proficiency (Outlook, PowerPoint, Excel, SharePoint etc.)
Document Control/SharePoint/CCMS
Conference Scheduling/Calendar Management
Digital Mailing Systems
Property Management Software (Notifii, Yardi, KeyTrak. Active Building, Building Link)

WORK EXPERIENCE:

Confidential, Rockville, MD

Lead Concierge

Responsibilities:

Provides general front desk office support and supports the property managers and leasing agents
Receives and distributes packages for residents, and coordinates courier and vendor services
Facilitates and monitors guest service requests for housekeeping and maintenance
Maintains a clean and professional residential lobby and surrounding areas
Provides location information to residents regarding area transportation, business services etc. monitors building access and updates access cards for residents/guests
Assists management with concierge team scheduling and covers emergency shifts as necessary

Confidential, Washington, DC

Administrative Support

Responsibilities:

Provided general office support and supported the branch managers
Distributed mail and provided courier service to local Confidential locations
Assisted with conference room setup and scheduling/calendar management
Responded to customer program inquiries and coordinated managers phone reception
Assisted with document control via SharePoint and CCMS software
Organized and managed the office supply room/inventory

Confidential, Vienna, VA

On Site Mail & Office Services Specialist

Responsibilities:

Distributed office supplies and mail to company personnel
Calculated postage charges for jobs performed via Confidential, and maintained billing logs
Assisted the facilities manager with office/conference setup and facilities maintenance
Coordinated all customer service calls/requests and assisted with special projects
Maintained records for management reports and inventoried supplies
Assisted with proposal production in The Confidential Center
Managed courier services and shipments from Eagle, DHL, UPS, and FedEx

Confidential, Washington, DC

Infirmary Staff / 1 South Staff

Responsibilities:

Maintained resident medical records and processed new residents entering the infirmary
Misc. office duties including document creation, data entry, fax, and telephone reception
Provided caregiver and laundry Services
Provided residential counseling & conflict resolution

Confidential, Crystal City, VA

Records Specialist

Responsibilities:

Responsible for official personnel files maintained by an automated Mastertrak system
Provided benefits information assistance and personnel records management
Assisted special detectives in personnel records investigations
Assisted with data entry and telephone reception

Office Assistant

Confidential

Responsibilities:

Scanned resumes using Resumix; an automated Confidential personnel ranking, and referral system
Researched general employment information for visitors and employees
Processed and distributed correspondence
Requisitioned office supplies/equipment and performed general office support duties

Confidential, Washington, DC

Office Assistant

Responsibilities:

Assisted in maintaining records and filing systems
Provided data entry and mailed correspondence
Received and responded to general inquiries from visitors regarding the statuses of operations