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Lead Concierge Resume

Rockville, MD

SUMMARY:

  • Over 10 years of customer service experience
  • Organization and team leadership skills

COMPUTER SKILLS:

  • Microsoft Office Proficiency (Outlook, PowerPoint, Excel, SharePoint etc.)
  • Document Control/SharePoint/CCMS
  • Conference Scheduling/Calendar Management
  • Digital Mailing Systems
  • Property Management Software (Notifii, Yardi, KeyTrak. Active Building, Building Link)

WORK EXPERIENCE:

Confidential, Rockville, MD

Lead Concierge

Responsibilities:

  • Provides general front desk office support and supports the property managers and leasing agents
  • Receives and distributes packages for residents, and coordinates courier and vendor services
  • Facilitates and monitors guest service requests for housekeeping and maintenance
  • Maintains a clean and professional residential lobby and surrounding areas
  • Provides location information to residents regarding area transportation, business services etc. monitors building access and updates access cards for residents/guests
  • Assists management with concierge team scheduling and covers emergency shifts as necessary

Confidential, Washington, DC

Administrative Support

Responsibilities:

  • Provided general office support and supported the branch managers
  • Distributed mail and provided courier service to local Confidential locations
  • Assisted with conference room setup and scheduling/calendar management
  • Responded to customer program inquiries and coordinated managers phone reception
  • Assisted with document control via SharePoint and CCMS software
  • Organized and managed the office supply room/inventory

Confidential, Vienna, VA

On Site Mail & Office Services Specialist

Responsibilities:

  • Distributed office supplies and mail to company personnel
  • Calculated postage charges for jobs performed via Confidential, and maintained billing logs
  • Assisted the facilities manager with office/conference setup and facilities maintenance
  • Coordinated all customer service calls/requests and assisted with special projects
  • Maintained records for management reports and inventoried supplies
  • Assisted with proposal production in The Confidential Center
  • Managed courier services and shipments from Eagle, DHL, UPS, and FedEx

Confidential, Washington, DC

Infirmary Staff / 1 South Staff

Responsibilities:

  • Maintained resident medical records and processed new residents entering the infirmary
  • Misc. office duties including document creation, data entry, fax, and telephone reception
  • Provided caregiver and laundry Services
  • Provided residential counseling & conflict resolution

Confidential, Crystal City, VA

Records Specialist

Responsibilities:

  • Responsible for official personnel files maintained by an automated Mastertrak system
  • Provided benefits information assistance and personnel records management
  • Assisted special detectives in personnel records investigations
  • Assisted with data entry and telephone reception

Office Assistant

Confidential

Responsibilities:

  • Scanned resumes using Resumix; an automated Confidential personnel ranking, and referral system
  • Researched general employment information for visitors and employees
  • Processed and distributed correspondence
  • Requisitioned office supplies/equipment and performed general office support duties

Confidential, Washington, DC

Office Assistant

Responsibilities:

  • Assisted in maintaining records and filing systems
  • Provided data entry and mailed correspondence
  • Received and responded to general inquiries from visitors regarding the statuses of operations

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