Virtual Assistant Resume

PROFILE:

Knowledgeable and motivated Application Analyst with more than 7 years of experience in reporting, application support and modeling. Proven ability to work independently, prioritize and resolve problems. Highly inquisitive with a desire to learn and build a higher level of expertise. Supportive team member who is motivated and driven to exceed expectations. Exceptional interpersonal and communication skills with ability to foster relationships and build consensus among diverse teams and management.

SKILL:

UML & HTML & XML
BPMN 2.0
Modeling & Application Support
EA Sparx
SDLC
Microsoft Office
Access & MS SQL Server
Structured Query Language
Quality Assurance
Skype for Business

PROFESSIONAL EXPERIENCE:

Confidential

Virtual Assistant

Responsibilities:

Answer and make phone calls professionally
Schedule and re - schedule appointments
Take phone messages completely and accurately
Provide various levels of customer service
Calendar Management

Confidential

Sparx Modeler

Responsibilities:

Converted BTL models to EA Sparx dynamic modeling
Discovered the product area and mapping of systems to business capabilities
Demonstrated ability to work under minimal supervision
Successfully collaborated with architects and senior managers via Skype and in person
Succeeded in designing the models ahead of schedule

Confidential

Application Analyst

Responsibilities:

Participated in DevOps projects and tasks
Created BPMN models and reports
Collaborated with developers to translate business and functional requirements into technical implementation
Developed test case scenarios and test plans based on specifications
Managed troubleshooting and resolution of application and issues

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