We provide IT Staff Augmentation Services!

Technical Analyst / Customer Support / Project Manager Resume

TECHNICAL SKILLS:

Unix Operating Systems ~ BMC Remedy ~ MS Office including Word, Excel, Powerpoint, and Outlook ~ Windows Server 2000,2003,2008,2012 ~ Solaris 8,9,10 & Solaris 11 ~ Control - M Gui ~ McAfee VirusScan, McAfee Host Intrusion~ Malwarebytes Anti Malware ~ Zone Alarm ~ HP Host Intrusion Detection ( HIDS ) ~ SharePoint ~ Symantec Endpoint Protection ~ Single Sign On ~ Active Identity Securelogin ~ CyberARK ~ Keeper App ~ Last Pass App ~ PS Tools ~ MS WSUS ~ Tableau ~ ~ TCP/IP ~ UDP ~ Cisco ~ CommVault ~ Splunk ~ Cisco Routing and Switching ~ Wireshark ~ Dynatrace ~ Guardium ~ Kinetic ~ Web Ex

EMPLOYEE:

Technical Analyst / Customer Support / Project Manager

Confidential

Responsibilities:

  • Perform on-call rotational support every 4 weeks (nights/weekends)
  • Daily support of incoming calls through customer hotline
  • Working emails with customer inquiries/issues
  • Supporting production issues of 28 cash offices, tens of millions per day
  • Managing weekly call for changes affecting cash offices
  • Traveling to cash offices for weekend application rollouts
  • Monitoring of server alerts and engagement of proper resources
  • Execute SQL queries to correct data inconsistencies
  • Updating senior management on status of outages/daily issues
  • Running point on projects for 5 cash office applications
  • Manage Defect process from start to finish
  • Present monthly metrics to High Level executives/Board
  • Management of Implementation of CyberArk products to over 19,000 staff
  • Daily use of Enterprise Password Vault

Confidential

Data Center Operations/ Systems Admin

Responsibilities:

Supporting production Unix/Windows mission critical applications

  • Hardware support of 3 onsite data centers coordinating replacements
  • Providing support of FedWire and ACH payment servers
  • Daily management of tape backup system and Iron Mountain media
  • Troubleshooting of TSM backup failures and processing restore jobs
  • Implementing and Training of Enterprise Password Vault
  • Working out of Remedy ticket queue for daily requests and issues
  • Daily monitoring and troubleshooting Windows, Unix, and Linux servers
  • Patching of Windows 2003/2008 servers, Solaris 8,9, 10, & 11
  • Monitoring hundreds of daily server alerts via BMC Impact Explorer
  • Support Frit TRT/BRT multiple times per year
  • Executing test scripts for various departments and applications
  • Reviewing weekly scripts and correcting tasks to improve the test
  • Performing visual health inspections of all servers in 3 onsite data centers
  • Execution of startup /shutdown procedures for Windows/Unix environments
  • Improving daily and weekly procedures to maximize performance
  • Supporting and forcing in jobs in Control-M Enterprise GUI
  • Assignment of JIRA tickets to proper Vulnerability Management Team
  • Assist with Audit prevention and support audit findings
  • Executing Changes for customers that comply with FRIT Change Policy
  • Perform Swing Scripts for customers to move to backup environments

Confidential, Somerset, NJ

Systems Administrator / Data Center Engineer / Commvault Admin

Responsibilities:

  • Daily administration of tape backup system with Commvault software
  • Restoring users lost files and emails through Commvault restore
  • Patching Unix/Windows servers on a weekly basis for Prod, Dev, and QA
  • Building virtual machines in Vspehere 4.1, Moving vm’s with Vmotion
  • Adding and deleting backup jobs to improve storage capacity
  • Administration of Symantec Backup Exec 11d system
  • Upgrading 400+ user workstations to Windows 7
  • Working with management to ensure servers are fully backed up
  • Patching of Windows 2003/2008 servers, Unix Solaris 9, 10, & 11

Confidential, Parsippany, NJ

Systems Administrator / Data Center Engineer / Commvault Admin

Responsibilities:

  • Perform Monthly Unix Patches for Solaris 8,9 & 10
  • Daily restore of user files/folders through Commvault
  • Setting up de-dup backups in Commvault
  • Daily administration of tape backup system with Commvault software
  • Weekly windows patching via WSUS for Windows 2003 / 2008 R2
  • Building virtual machines in Vspehere 4.1, Moving vm’s with Vmotion
  • Setting up new servers for CommVault backup jobs
  • Administration of Symantec Backup Exec 11d system
  • Setting up Solar Winds Orion APM / NPM monitoring
  • Daily Administration of NetIQ / Tivoli monitoring system
  • Full hardware support of Dell models 1750,1850,1950,2650,2850,R610
  • Daily Support of 3Par Cluster including adding drives and allocating space
  • Working with Iron Mountain daily to send tapes offsite for auditing reqs
  • Supporting all hardware within the onsite data center
  • Engaging Third party vendors to obtain hardware parts via our warranty

Confidential, Whippany, NJ

Level 3 System Administrator / Network Ops

Responsibilities:

  • Supporting 30,000+ servers in production / dev / uat environment
  • Day to Day Support of Windows 2000/2003/2008 Servers
  • Provide Support for Unix Environment of Solaris and AIX
  • Perform Space Check and Hardware Checks on Unix systems
  • Phone Support for 12+ in house proprietary applications
  • Providing root cause documentation for server crashes to VP’s and SVP’s
  • Supporting Executive management pc issues / network connectivity
  • Responsible for Planning, Installing, and Supporting Windows 7
  • Moving physical servers to virtual in vSphere 4.1
  • Using Active Directory for setting permissions and silent roll outs
  • Setting up backup jobs in CommVault & Symatec Backup Exec 11d
  • Using MOM, Netview, Tivoli monitoring agents to set up or remove alerts
  • Checking logs of Windows servers to determine cause of reboot/crash
  • Installing latest Microsoft patches weekly on hundreds of servers via WSUS
  • Part of Chronic team which analyzes servers that send tickets daily
  • Network troubleshooting of ATM connectivity using tracert
  • Accessing Dell / HP System Management via ports 1311 & 2381
  • Engaged Vendor for servers under warranty and monitored process
  • Resolving 20-30 trouble tickets via Service Center ticketing system
  • Remote support of servers using PSTools, Remote Server Admin pack

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