TECHNICAL SKILLS:

Unix Operating Systems ~ BMC Remedy ~ MS Office including Word, Excel, Powerpoint, and Outlook ~ Windows Server 2000,2003,2008,2012 ~ Solaris 8,9,10 & Solaris 11 ~ Control - M Gui ~ McAfee VirusScan, McAfee Host Intrusion~ Malwarebytes Anti Malware ~ Zone Alarm ~ HP Host Intrusion Detection ( HIDS ) ~ SharePoint ~ Symantec Endpoint Protection ~ Single Sign On ~ Active Identity Securelogin ~ CyberARK ~ Keeper App ~ Last Pass App ~ PS Tools ~ MS WSUS ~ Tableau ~ ~ TCP/IP ~ UDP ~ Cisco ~ CommVault ~ Splunk ~ Cisco Routing and Switching ~ Wireshark ~ Dynatrace ~ Guardium ~ Kinetic ~ Web Ex

EMPLOYEE:

Technical Analyst / Customer Support / Project Manager

Confidential

Responsibilities:

• Perform on-call rotational support every 4 weeks (nights/weekends)
• Daily support of incoming calls through customer hotline
• Working emails with customer inquiries/issues
• Supporting production issues of 28 cash offices, tens of millions per day
• Managing weekly call for changes affecting cash offices
• Traveling to cash offices for weekend application rollouts
• Monitoring of server alerts and engagement of proper resources
• Execute SQL queries to correct data inconsistencies
• Updating senior management on status of outages/daily issues
• Running point on projects for 5 cash office applications
• Manage Defect process from start to finish
• Present monthly metrics to High Level executives/Board
• Management of Implementation of CyberArk products to over 19,000 staff
• Daily use of Enterprise Password Vault

Confidential

Data Center Operations/ Systems Admin

Responsibilities:

Supporting production Unix/Windows mission critical applications

• Hardware support of 3 onsite data centers coordinating replacements
• Providing support of FedWire and ACH payment servers
• Daily management of tape backup system and Iron Mountain media
• Troubleshooting of TSM backup failures and processing restore jobs
• Implementing and Training of Enterprise Password Vault
• Working out of Remedy ticket queue for daily requests and issues
• Daily monitoring and troubleshooting Windows, Unix, and Linux servers
• Patching of Windows 2003/2008 servers, Solaris 8,9, 10, & 11
• Monitoring hundreds of daily server alerts via BMC Impact Explorer
• Support Frit TRT/BRT multiple times per year
• Executing test scripts for various departments and applications
• Reviewing weekly scripts and correcting tasks to improve the test
• Performing visual health inspections of all servers in 3 onsite data centers
• Execution of startup /shutdown procedures for Windows/Unix environments
• Improving daily and weekly procedures to maximize performance
• Supporting and forcing in jobs in Control-M Enterprise GUI
• Assignment of JIRA tickets to proper Vulnerability Management Team
• Assist with Audit prevention and support audit findings
• Executing Changes for customers that comply with FRIT Change Policy
• Perform Swing Scripts for customers to move to backup environments

Confidential, Somerset, NJ

Systems Administrator / Data Center Engineer / Commvault Admin

Responsibilities:

• Daily administration of tape backup system with Commvault software
• Restoring users lost files and emails through Commvault restore
• Patching Unix/Windows servers on a weekly basis for Prod, Dev, and QA
• Building virtual machines in Vspehere 4.1, Moving vm’s with Vmotion
• Adding and deleting backup jobs to improve storage capacity
• Administration of Symantec Backup Exec 11d system
• Upgrading 400+ user workstations to Windows 7
• Working with management to ensure servers are fully backed up
• Patching of Windows 2003/2008 servers, Unix Solaris 9, 10, & 11

Confidential, Parsippany, NJ

Systems Administrator / Data Center Engineer / Commvault Admin

Responsibilities:

• Perform Monthly Unix Patches for Solaris 8,9 & 10
• Daily restore of user files/folders through Commvault
• Setting up de-dup backups in Commvault
• Daily administration of tape backup system with Commvault software
• Weekly windows patching via WSUS for Windows 2003 / 2008 R2
• Building virtual machines in Vspehere 4.1, Moving vm’s with Vmotion
• Setting up new servers for CommVault backup jobs
• Administration of Symantec Backup Exec 11d system
• Setting up Solar Winds Orion APM / NPM monitoring
• Daily Administration of NetIQ / Tivoli monitoring system
• Full hardware support of Dell models 1750,1850,1950,2650,2850,R610
• Daily Support of 3Par Cluster including adding drives and allocating space
• Working with Iron Mountain daily to send tapes offsite for auditing reqs
• Supporting all hardware within the onsite data center
• Engaging Third party vendors to obtain hardware parts via our warranty

Confidential, Whippany, NJ

Level 3 System Administrator / Network Ops

Responsibilities:

• Supporting 30,000+ servers in production / dev / uat environment
• Day to Day Support of Windows 2000/2003/2008 Servers
• Provide Support for Unix Environment of Solaris and AIX
• Perform Space Check and Hardware Checks on Unix systems
• Phone Support for 12+ in house proprietary applications
• Providing root cause documentation for server crashes to VP’s and SVP’s
• Supporting Executive management pc issues / network connectivity
• Responsible for Planning, Installing, and Supporting Windows 7
• Moving physical servers to virtual in vSphere 4.1
• Using Active Directory for setting permissions and silent roll outs
• Setting up backup jobs in CommVault & Symatec Backup Exec 11d
• Using MOM, Netview, Tivoli monitoring agents to set up or remove alerts
• Checking logs of Windows servers to determine cause of reboot/crash
• Installing latest Microsoft patches weekly on hundreds of servers via WSUS
• Part of Chronic team which analyzes servers that send tickets daily
• Network troubleshooting of ATM connectivity using tracert
• Accessing Dell / HP System Management via ports 1311 & 2381
• Engaged Vendor for servers under warranty and monitored process
• Resolving 20-30 trouble tickets via Service Center ticketing system
• Remote support of servers using PSTools, Remote Server Admin pack