IT Specialist Resume Gaithersburg, MD - Hire IT People

SKILL:

Windows 7, 10 and XP, Apple Mac Desktop and Notebooks and Ubuntu (Linux)
ActivID ActivClient, WebEx Productivity Tool, DYMO Label TM Software, Adobe Creative Cloud (Photoshop, Illustrator, Acrobat DC Pro)
Windows 10 PE, Norton Ghost, PuTTY, Invanti Management Console
Office 365 Suite (Skype for Business, Skype, Outlook, Word, Excel, PowerPoint)
LanDesk, FireEye, Windows Defender, Active KillDisk, CCleaner, Defraggler, BluescreenView
Java, Firefox, Google Chrome, Safari, Edge and Internet Explorer, iTunesVMWare Player, VirtualBox, Nox, TeamViewer
McAfee EPO, BitLocker Encryption, Confidential BigFix, Confidential Tivoli Storage Backup, OneDrive
Big: IP Edge Client (VPN), PowerISO, WinRAR, WinZip

WORK EXPERIENCE:

IT Specialist

Confidential, Gaithersburg, MD

Responsibilities:

Use of Service Now ticketing system for performing task, ticket redirections and scheduling repairs.
Perform encryption with McAfee Full Disk Encryption (Window 7) & BitLocker for Windows 10 systems.
Perform system reimages and new system setups for different users across multiple divisions and operating units.
Setup, Upgrade & Troubleshooting of desktops, printers, & laptops
Work with Active Directory for setting up systems, users and applying group policies.
Assisting IT Security with elimination of virus of infected computers
Provide assist with Bomgar & RDP to help assist customers remotely as well onsite repairs, installs and software upgrades.
Record networked devices using internal asset management system
Setup & troubleshooting of Adobe Creative Cloud, MSO365, & LabVIEW/MatLab
Support of up to 3,000 users with 20 - 60 tickets in queue.
Configuration of Privileged Access & Foreign Travel systems.
Assist users with access to VPN when teleworking from home.
Provide upgrades recommendations for improving the overall systems performance.
Work in a team-oriented environment and engage in a team orientated meeting on monthly basis.
Provide outstanding customer service skills both written and verbally.

Lead IT Technician

Confidential

Responsibilities:

IT Analyst

Confidential

Responsibilities:

Agent Analyst

Confidential

Responsibilities:

IT Technician

Confidential

Responsibilities:

International IT support of end users out of the Innovation and Network Control Center as well as the Offsite D Confidential Center.
Order, build, debug, maintain, upgrade, setup, inventory, & surplus IT Systems.
Supported Windows operation systems including XP, Vista, 98, 95, 7, 8, 10. Windows server 2003 & 2010. Also studied Windows server 2016.
Skilled in the programming of Microsoft Office products and operating.
Active Directory account administration using Power Shell.
Linux for imaging and Apple product support.
IT security with Norton Antivirus protection/prevention.
Use of RDP and Skype for business to support customers.

Help Desk Specialist

Confidential, Maryland

Responsibilities:

Troubleshoot desktop operating system, application errors and PC hardware issues.
Managed trouble tickets from inception to closing, includes tracking resolution progress and updating customers on ticket status using Service Now.
Set up and maintained user desktop environments; relocated and set up peripherals as required. Maintained hardware and software inventory.
Installed and configured applications on workstations.
Maintained a current and accurate inventory of workstations, printers, copiers, fax machines and other LAN devices as assigned.
Participated in the maintenance of a current and accurate inventory of servers, routers, telephones, software and other systems or devices.
Responded to emergency network system outages.
Updated Active Directory for computer accounts, user accounts, distribution lists and security groups.
Provided Video-conference and Conference room support.
Provided email support for Windows MS Outlook and Apple MS Outlook clients with PGP encryption, including personal folders and outlook profile configurations.