SUMMARY:

To obtain an IT Desktop Support or Help Desk position where I can utilize my IT experience, education and certifications to combine my technical skills and team - player attributes.

SKILLS:

Capabilities: Help Desk Support, Data Entry, PC/Laptop/Printer Troubleshooting, Installations, Administration, Graphic Design, Video Editing

Applications: Windows 7&10 OS, Microsoft Office Suite, Photoshop, Davinci Resolve

EXPERIENCE:

Contract Desktop Support Technician

Confidential, Kingston, NY

Responsibilities:

• Assignments given through KACE ticketing system. Forwarded tickets to appropriate support teams.
• Provided on-site and remote PC support services in two CareMount facilities using Timbuktu and VNC Viewer.
• Ordered and replaced computer peripherals, label printers, thin clients, and laptops.
• Supported nurses and doctors with VMWare, network, and hardware related issues.

IT Support

Confidential, Worcester, MA

Responsibilities:

• IT Support Work-Study responsible for supporting approximately 100 Windows 10 workstations in classrooms, PC labs and libraries spanning two college campuses.
• Troubleshoot faculty and student network connection, hardware, and malware issues.
• Installed and set-up PCs and laptops with licensed software including Adobe Suite, ClearPass OnGuard, Sophos, Unity, Maya, and Deep Freeze.
• Assisted students with printer and Paper-Cut print server issues during library shift.
• Reported directly to IT Manager, and assigned to a number of environments from off-site, to team-based.

IT Support

Confidential, Dedham, MA

Responsibilities:

• Reported to Network Administrator and tasked with Confidential .’s major modernization initiative to assist transition to digital record keeping.
• Printer troubleshooting and part replacement.
• Updated Adobe, BIOS, and Windows updates across facility PCs.
• Created backup images for 15 to 20 staff workstations using Symantec Ghost.
• Installed/upgraded operating systems from Windows 7 to 10.

IT Help Desk Support

Confidential, Dedham, MA

Responsibilities:

• Assembly and deployment of roughly 40 Dell desktops running Windows 7 in three county facilities.
• Supported users over help desk phone line daily. Typical issues included toner replacement, and general hardware troubleshooting.
• Cleaned and replaced monitors, power supplies, disc drives, and other components for staff PCs.
• Maintained MS Excel inventory spreadsheets for PCs, laptops, printers, and copiers.