Contract Desktop Support Technician Resume Kingston, NY - Hire IT People

SUMMARY:

To obtain an IT Desktop Support or Help Desk position where I can utilize my IT experience, education and certifications to combine my technical skills and team - player attributes.

SKILLS:

Capabilities: Help Desk Support, Data Entry, PC/Laptop/Printer Troubleshooting, Installations, Administration, Graphic Design, Video Editing

Applications: Windows 7&10 OS, Microsoft Office Suite, Photoshop, Davinci Resolve

EXPERIENCE:

Contract Desktop Support Technician

Confidential, Kingston, NY

Responsibilities:

Assignments given through KACE ticketing system. Forwarded tickets to appropriate support teams.
Provided on-site and remote PC support services in two CareMount facilities using Timbuktu and VNC Viewer.
Ordered and replaced computer peripherals, label printers, thin clients, and laptops.
Supported nurses and doctors with VMWare, network, and hardware related issues.

IT Support

Confidential, Worcester, MA

Responsibilities:

IT Support Work-Study responsible for supporting approximately 100 Windows 10 workstations in classrooms, PC labs and libraries spanning two college campuses.
Troubleshoot faculty and student network connection, hardware, and malware issues.
Installed and set-up PCs and laptops with licensed software including Adobe Suite, ClearPass OnGuard, Sophos, Unity, Maya, and Deep Freeze.
Assisted students with printer and Paper-Cut print server issues during library shift.
Reported directly to IT Manager, and assigned to a number of environments from off-site, to team-based.

IT Support

Confidential, Dedham, MA

Responsibilities:

Reported to Network Administrator and tasked with Confidential .’s major modernization initiative to assist transition to digital record keeping.
Printer troubleshooting and part replacement.
Updated Adobe, BIOS, and Windows updates across facility PCs.
Created backup images for 15 to 20 staff workstations using Symantec Ghost.
Installed/upgraded operating systems from Windows 7 to 10.

IT Help Desk Support

Confidential, Dedham, MA

Responsibilities:

Assembly and deployment of roughly 40 Dell desktops running Windows 7 in three county facilities.
Supported users over help desk phone line daily. Typical issues included toner replacement, and general hardware troubleshooting.
Cleaned and replaced monitors, power supplies, disc drives, and other components for staff PCs.
Maintained MS Excel inventory spreadsheets for PCs, laptops, printers, and copiers.

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Contract Desktop Support Technician Resume

Kingston, NY

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