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Information Technology Specialist Resume

Fort Monroe, VA

PROFESSIONAL PROFILE:

Strongly motivated to keep current of the latest technologies to provide client solutions. Exceptional communication and interpersonal skills; keen observer and good listener. Well organized, goal - oriented and dependable in completing projects on time and within budgetary constraints. Exceptional performance in roles such as Lead Mainframe Online (CICS) Developer, Technical Support Analyst, Help Desk Analyst, Desktop Support Technician, Deployment/Migration Technician, Installation Coordinator, and Information Technology Specialist.

AREAS OF EXPERTISE INCLUDE:

  • Software Development (MF) Systems Design/Analysis Desk Side/Phone Support
  • PC Technician Computer Roll-Out Technician Technical Support (SW/HW)

TECHNICAL SKILLS:

HARDWARE: Desktop and Laptop PCs ( Confidential, Dell, Confidential, Gateway, etc.), Confidential 30xx, AS400, ES9000 seriesHP3000 series 68/70, AT&T mini series, and various peripheral devices including routers, switches Confidential printers (wireless and wired), etc.

SOFTWARE & OPERATING SYSTEMS: Microsoft Office Suite 2003, 2007, 2010, VISIO, Lotus 123, Microsoft Windows (3.x, 9.x, NT, 2000, XP, VISTA, 7, 8, 8.1, 10), Active Directory, DNS, WINS, HTML 4.0., TCP/IP, UPS Worldship ver. 9.0, Support Desk Ticketing software, and various office productivity and email (Outlook and Exchange) software including Anti-virus and Malware tools, Remedy, Spice, GoToAssist, LOGMEIN, Bomgar, Internet Browsers, Interaction Client, SCCM, backup and Ghost software.

PROFESSIONAL EXPERIENCE:

Information Technology Specialist

Confidential, Fort Monroe, VA

Responsibilities:

  • Installation and Maintenance of Local and Network Printers
  • Twain Scanner Configuration in workgroup architecture
  • Resolution of signature and issues
  • Resolution of Software/OS update issues
  • Image laptops / desktops / APM application installation
  • Resolution of E-Sign Issues / Network Issues / Network Cabling
  • Break/Fix, IMAC / Asset Management
  • Resolve Service Request (Proprietary Software)

Technical Support Analyst

Confidential, Salem, NH

Responsibilities:

  • Answer phone / Document issues / Give answers to technical issues
  • Connect users to portal for assistance (connect to customers computers remotely)
  • Run tools on customers computers
  • Address viruses, Malware, Printer and other issues
  • Help customers to connect online
  • Walk customers through restores (to earlier dates)
  • Walk customers through system resets (recoveries)

Desktop Support

Confidential, West Chicago, IL

Responsibilities:

  • Desk Side Support (face to face support)
  • Assemble Desktop Computer Systems
  • Printer maintenance / configuration
  • Configure software and settings; MS Office 2010 (Outlook)
  • Hard Drive scrub
  • D Confidential Migration of user profiles from XP to 7 Professional
  • Asset packaging and return

Helpdesk / Desktop Support

Confidential, Melville, NY

Responsibilities:

  • Phone support of technical issues specific to desktop and printer software/hardware
  • Desk Side Support (face to face support)
  • SCCM
  • Assemble Desktop Computer Systems and POS Systems.
  • Image laptops for deployment
  • Printer maintenance / configuration
  • Configure software and settings; MS Office 2010 (Outlook)
  • Break/Fix; Hard Drive scrub
  • D Confidential Migration from user profiles
  • Test specific applications for functionality

Help Desk / Desktop Technician

Confidential, Glen Allen, VA

Responsibilities:

  • Phone support of technical issues specific to desktop and printer software/hardware
  • Desk Side Support (face to face support)
  • Issue Resolution / Trouble Ticket Documentation
  • Assemble Desktop Computer Systems and POS Systems.
  • Setup and tested wireless POS systems
  • Follow documentation for implementation and configuration of wireless POS systems for Target Stores (POS System - Dell Laptop/Tablet; POS Software; Bar Code Reader; Credit Card Scanner)
  • Help Desk Support (phone support)
  • Assemble Desktop/Laptop Computer Systems
  • Software Installation; MS Office 2010
  • Software/ Hardware Configuration; Printer configuration
  • IPOD, IPAD, and Android Configuration for Exchange (Outlook 2010)

Desktop / Helpdesk Support

Confidential, New York, NY

Responsibilities:

  • Phone support of technical issues specific to desktop and printer software/hardware
  • Assemble Desktop Computer Systems and POS Systems.
  • Connect local printers and scanners.
  • Assurance Support (Desk-side and Phone Support).
  • IP Workstations and printers.
  • Physical memory upgrades to laptop and desktop systems.
  • IT systems decommission including hard drive scrub.
  • Image Desktop/Laptop Computer systems.
  • Network Printer setup, and Network Drive Mapping.
  • Configure dual monitors.
  • Configure Microsoft Office 2003, 2007 with Outlook.
  • Configure Laptop computer systems and docking stations as well.
  • Windows 7 migrations and deployments.
  • Used Remedy to track and document calls.

Installation Coordinator

Confidential, New York, NY

Responsibilities:

  • Direct Lead Techs.
  • Coordinate Walkthroughs and Wall-to-Wall Surveys for nationwide migration project.
  • Phone Support with customers and technicians on deployment of machines and logistic surveys.
  • Train new employees on survey process.
  • Phone support for pre and post deployment issues.

Technical Support Analyst

Confidential, Las Vegas, NV

Responsibilities:

  • Customer Phone support which included analyzing issues with Confidential customers’ handsets.
  • Resolved issues using documentation provided online (knowledge base and techniques.
  • Documented issues using call tracking software tools on a Windows XP platform.

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