Systems Engineer Resume FL - Hire IT People

SUMMARY:

To contribute to your organization’s success through the efficient use of previous experience and skills
Information Technology Professional whose qualifications include MCSA: Server 2012, MCSA: Office 365, ITIL Foundations, SOX, PCI compliance. Several years of experience in the creation and deployment of software, patches, & information assets for diverse companies and organizations.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Systems Engineer

Confidential, FL

Landesk Administration for 180k, 300+ site environment
Active Directory User Creation & Management
Group Policy Management
Software Delivery
Server Monitoring & Support (Windows Server 2003, 2008, 2012 R2, & SQL Server 2014)
End User Issue resolution (1st / 2nd / 3rd Level)
Remote Support using Landesk RC
Landesk Patch Management for 180,000 workstation environment
Landesk Software Deployments for 180,000 workstation environment
Landesk Package Creation
Landesk Infrastructure Design / Implementation
Maintain web server & intranet site for local environment
Office 365 Support & Account Management \ Creation
Ticket Management using Remedy / JIRA / Connectwise
Provide Backup coverage for BMC Remedy Administrator

Desktop Engineer

Confidential, Pittsburgh, PA

Critical thinking & Problem Solving / Remediation
Third Level Issue Resolution
Application QA testing
Application Packaging & Deployments using Altiris, SCCM, Wise Packager,Visual Basic & PowerShell Scripting
Maintain Software library database
Work with vendors and in - house software developers to solve application issues for project deadlines
Manage department responsibilities for assigned projects

Technical Service Leader

Confidential, Fort Lauderdale, FL

Maintain Core infrastructure service for Corporate office users: AD, DHCP, DNS, EXCHANGE, EMC SAN & CISCO NETWORK EQUIPMENT
Providing problem resolution support for US retail locations based on HEAT ticket priorities
Providing problem resolution support for end users based on HEAT ticket priority
Manage New Retail Store openings
Operating and maintaining WAN’s between designated sites
Symantec Ghost Image creation, testing, & deployment
Implementing Symantec Altiris Management System to global infrastructure
Administering Altiris infrastructure
Patch management for Servers & Workstations
Generating custom reports/dashboards