Systems Engineer Resume
4.00/5 (Submit Your Rating)
FL
SUMMARY:
- To contribute to your organization’s success through the efficient use of previous experience and skills
- Information Technology Professional whose qualifications include MCSA: Server 2012, MCSA: Office 365, ITIL Foundations, SOX, PCI compliance. Several years of experience in the creation and deployment of software, patches, & information assets for diverse companies and organizations.
TECHNICAL SKILLS:
- Active Directory
- Group Policy
- Application Packaging
- Altiris
- SCCM 2012
- Landesk (9.5, 9.6, & 10)
- Software Deployment
- Patch Management
- Visual Basic Scripting
- Powershell Scripting
- System Administration
PROFESSIONAL EXPERIENCE:
Systems Engineer
Confidential, FL
- Landesk Administration for 180k, 300+ site environment
- Active Directory User Creation & Management
- Group Policy Management
- Software Delivery
- Server Monitoring & Support (Windows Server 2003, 2008, 2012 R2, & SQL Server 2014)
- End User Issue resolution (1st / 2nd / 3rd Level)
- Remote Support using Landesk RC
- Landesk Patch Management for 180,000 workstation environment
- Landesk Software Deployments for 180,000 workstation environment
- Landesk Package Creation
- Landesk Infrastructure Design / Implementation
- Maintain web server & intranet site for local environment
- Office 365 Support & Account Management \ Creation
- Ticket Management using Remedy / JIRA / Connectwise
- Provide Backup coverage for BMC Remedy Administrator
Desktop Engineer
Confidential, Pittsburgh, PA
- Critical thinking & Problem Solving / Remediation
- Third Level Issue Resolution
- Application QA testing
- Application Packaging & Deployments using Altiris, SCCM, Wise Packager,Visual Basic & PowerShell Scripting
- Maintain Software library database
- Work with vendors and in - house software developers to solve application issues for project deadlines
- Manage department responsibilities for assigned projects
Technical Service Leader
Confidential, Fort Lauderdale, FL
- Maintain Core infrastructure service for Corporate office users: AD, DHCP, DNS, EXCHANGE, EMC SAN & CISCO NETWORK EQUIPMENT
- Providing problem resolution support for US retail locations based on HEAT ticket priorities
- Providing problem resolution support for end users based on HEAT ticket priority
- Manage New Retail Store openings
- Operating and maintaining WAN’s between designated sites
- Symantec Ghost Image creation, testing, & deployment
- Implementing Symantec Altiris Management System to global infrastructure
- Administering Altiris infrastructure
- Patch management for Servers & Workstations
- Generating custom reports/dashboards