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Systems Engineer Resume

FL

SUMMARY:

  • To contribute to your organization’s success through the efficient use of previous experience and skills
  • Information Technology Professional whose qualifications include MCSA: Server 2012, MCSA: Office 365, ITIL Foundations, SOX, PCI compliance. Several years of experience in the creation and deployment of software, patches, & information assets for diverse companies and organizations.

TECHNICAL SKILLS:

  • Active Directory
  • Group Policy
  • Application Packaging
  • Altiris
  • SCCM 2012
  • Landesk (9.5, 9.6, & 10)
  • Software Deployment
  • Patch Management
  • Visual Basic Scripting
  • Powershell Scripting
  • System Administration

PROFESSIONAL EXPERIENCE:

Systems Engineer

Confidential, FL

  • Landesk Administration for 180k, 300+ site environment
  • Active Directory User Creation & Management
  • Group Policy Management
  • Software Delivery
  • Server Monitoring & Support (Windows Server 2003, 2008, 2012 R2, & SQL Server 2014)
  • End User Issue resolution (1st / 2nd / 3rd Level)
  • Remote Support using Landesk RC
  • Landesk Patch Management for 180,000 workstation environment
  • Landesk Software Deployments for 180,000 workstation environment
  • Landesk Package Creation
  • Landesk Infrastructure Design / Implementation
  • Maintain web server & intranet site for local environment
  • Office 365 Support & Account Management \ Creation
  • Ticket Management using Remedy / JIRA / Connectwise
  • Provide Backup coverage for BMC Remedy Administrator

Desktop Engineer

Confidential, Pittsburgh, PA

  • Critical thinking & Problem Solving / Remediation
  • Third Level Issue Resolution
  • Application QA testing
  • Application Packaging & Deployments using Altiris, SCCM, Wise Packager,Visual Basic & PowerShell Scripting
  • Maintain Software library database
  • Work with vendors and in - house software developers to solve application issues for project deadlines
  • Manage department responsibilities for assigned projects

Technical Service Leader

Confidential, Fort Lauderdale, FL

  • Maintain Core infrastructure service for Corporate office users: AD, DHCP, DNS, EXCHANGE, EMC SAN & CISCO NETWORK EQUIPMENT
  • Providing problem resolution support for US retail locations based on HEAT ticket priorities
  • Providing problem resolution support for end users based on HEAT ticket priority
  • Manage New Retail Store openings
  • Operating and maintaining WAN’s between designated sites
  • Symantec Ghost Image creation, testing, & deployment
  • Implementing Symantec Altiris Management System to global infrastructure
  • Administering Altiris infrastructure
  • Patch management for Servers & Workstations
  • Generating custom reports/dashboards

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