SUMMARY:

• To contribute to your organization’s success through the efficient use of previous experience and skills
• Information Technology Professional whose qualifications include MCSA: Server 2012, MCSA: Office 365, ITIL Foundations, SOX, PCI compliance. Several years of experience in the creation and deployment of software, patches, & information assets for diverse companies and organizations.

TECHNICAL SKILLS:

• Active Directory
• Group Policy
• Application Packaging
• Altiris
• SCCM 2012
• Landesk (9.5, 9.6, & 10)
• Software Deployment
• Patch Management
• Visual Basic Scripting
• Powershell Scripting
• System Administration

PROFESSIONAL EXPERIENCE:

Systems Engineer

Confidential, FL

• Landesk Administration for 180k, 300+ site environment
• Active Directory User Creation & Management
• Group Policy Management
• Software Delivery
• Server Monitoring & Support (Windows Server 2003, 2008, 2012 R2, & SQL Server 2014)
• End User Issue resolution (1st / 2nd / 3rd Level)
• Remote Support using Landesk RC
• Landesk Patch Management for 180,000 workstation environment
• Landesk Software Deployments for 180,000 workstation environment
• Landesk Package Creation
• Landesk Infrastructure Design / Implementation
• Maintain web server & intranet site for local environment
• Office 365 Support & Account Management \ Creation
• Ticket Management using Remedy / JIRA / Connectwise
• Provide Backup coverage for BMC Remedy Administrator

Desktop Engineer

Confidential, Pittsburgh, PA

• Critical thinking & Problem Solving / Remediation
• Third Level Issue Resolution
• Application QA testing
• Application Packaging & Deployments using Altiris, SCCM, Wise Packager,Visual Basic & PowerShell Scripting
• Maintain Software library database
• Work with vendors and in - house software developers to solve application issues for project deadlines
• Manage department responsibilities for assigned projects

Technical Service Leader

Confidential, Fort Lauderdale, FL

• Maintain Core infrastructure service for Corporate office users: AD, DHCP, DNS, EXCHANGE, EMC SAN & CISCO NETWORK EQUIPMENT
• Providing problem resolution support for US retail locations based on HEAT ticket priorities
• Providing problem resolution support for end users based on HEAT ticket priority
• Manage New Retail Store openings
• Operating and maintaining WAN’s between designated sites
• Symantec Ghost Image creation, testing, & deployment
• Implementing Symantec Altiris Management System to global infrastructure
• Administering Altiris infrastructure
• Patch management for Servers & Workstations
• Generating custom reports/dashboards