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Application Support Lead, Onsite Coordinator Resume

EXPERIENCE SUMMARY:

  • 11.5 years of strong Professional experience in designing, developing and delivering software solutions along with application support for investment banking Market Risk, Credit Risk, Margin & Client Valuation using client server technologies. Good Understanding of Software Development Life Cycle (SDLC), Release Management, Change Management and Production support based on ITIL standards. Excellent experience of regulatory (CCAR & DFAST) and stress Var reporting.
  • Experience working with Market identifiers, Bloomberg reference data sourcing and legal agreements like ISDA/CSA/Regulatory Initial Margin/Regulatory Variation margin etc. Expertise includes Slang/SecDB, RDBMS, OO Programming, Basic Java, Shell script.
  • Received various client appreciations and accolades for handling production time critical issues also for coordinating among various teams (Users, modelling, Technology and Desks etc) while working in GS.
  • Received BRAVO award (Best of IBM) in year 2008 for turning turbo project from red to green.
  • Excellent experienced in application production support working at client locations and coordinating with various team for troubleshooting the production issues.
  • Experienced in running and implementing various regulatory and modelling changes in market Risk technology.
  • Excellent experience of various GS tools and applications. Experience in handling daily production user support issues and fixes as L2/L3 support and worked in QA team also.
  • Good experienced in Slang, UNIX, SQL, Shell scripting, C++ on various oops concepts for various products of internet security and telecom domain and application support in finance domain as well.
  • Good knowledge of Financial and capital market domain. Generate the Value at Risk (VAR) codes which are used to assess the Firm's exposures in normal market conditions, as well as stress tests and other measures to assess the impact of extreme market conditions.
  • Working from client’s location providing live support by interacting in person with clients and resolve production issues impacting day to day work.
  • Have knowledge of basic Java.
  • Experienced in C++ for developing content update (XPU) for Internet scanner and enhancing modules for CAM (Common assessment module) and enhancing module to update asset (security) data.
  • Excellent communication, analytical skills and strong ability to perform as a part of team.
  • Experience in resolving critical issues and solved many customer request or enhancement and bug fixing on assessment covering.
  • Frequently participated in client meeting for status update and getting requirements for enhancement and bug fixing.
  • Experience in backup & recovery procedures, good exposure to Testing and Debugging Applications.
  • Ability to effectively prioritize and handle multiple tasks and projects utilizing IT process knowledge and full System Development Life Cycle (SDLC).
  • Good Knowledge on OSS and BSS concepts of Network Domain.
  • Experience in writing SQL and Stored Procedures (PL/SQL).
  • Strong Analytical and problem - solving skills, self-starter, team player and self-motivated.

TECHNICAL SKILLS:

Operating Systems & Utilities: Solaris 8/10, HP UX, Windows, Linux, VMWARE

Languages: Java, SQL, PL/SQL, C++, C

Scripting: Unix Scripting, Perl, Python, JavaScript

Databases: Sybase, DB2, MS Access, MySQL, and Oracle 9.x,10gWEB Technologies

& IDE: Java, J2EE, Servlets, JSP, XML/XSL, SOAP, Web Services, Eclispse3, Ant, Active Directory Server

Version Control: CVS, SVN, Borland star team

Tools / Utilities: Autosys, Procmon, Aqua Data studio, SVN, JIRA, SRS, MARS various GS tools and applications etc, Borland star team (Code repository) Mercury Quality Centre (MQC)

PROFESSIONAL EXPERIENCE:

Confidential

Application support lead, Onsite Coordinator

Responsibilities:

  • Requirement gathering, Analysis of the issues to plan the
  • Provided application support (L3) for newly developed margin rules product.
  • Engaged with users and providing them all product related information & support needed to make the margin call go through.
  • Automated various manual process and monitoring system which were manual and hence error prone & time taking.
  • Involved in trouble shooting production issues and opening case/ticket for any critical issue.
  • Preparing documents for Production implementation for all Project releases.
  • Troubleshooting applications, servers, clusters, testing problems and customer problems.

Environment: Slang, UNIX, Shell script, SQL, Java, Database (Sybase & DB2), SVN, JIRA, Autosys, Incident system for production sev tickets.

Confidential

Rink Analyst

Responsibilities:

  • Providing application support to Production environments.
  • To price the model change and any new regulatory changes before pushing to prod.
  • To price any ad-hoc requests (Test trades or regulatory) and to provide the risk numbers.
  • Part of execution of CCAR, DFAST, Volcker implementation where we carried out end to end modelling changes and pricing.
  • Generate the Value at Risk (VAR) codes which are used to assess the Firm's exposures in normal market conditions, as well as stress tests and other measures to assess the impact of extreme market conditions.
  • As part of daily risk reporting supported user requests and production issues (End to end) and escalated the issues with preliminary finding to corresponding teams.
  • Proposed and incorporated enhancements on a regular basis to improve systems performance and help the end users to work more efficient manner.
  • Troubleshooting applications, servers, clusters, testing problems and customer problems.
  • Performed Load-Balancing and Fail-over.
  • Documenting problem solutions, major configuration changes and system architecture changes
  • Planning, Coordination, Communication and Execution of the recovery plan to fully restore service after the problem solution is delivered.
  • Identifying performance problems recommend corrective actions and take actions on approved recommendations which include evaluating Disk Storage, creating data reorganization / archive jobs, performing daily Health Checks.

Environment: SecDB Slang, Basic Java, Unix, Shell script, SQL, Database, HP Quality Center, JIRA, Autosys

Confidential

Senior Software Engineer

Responsibilities:

  • Responsible for managing more than 200k time series and data quality and shocks which gets used in VaR pricing.
  • Actively involved in the strategic changes that were implemented by the client as a part of BASEL 3 regulatory changes.
  • Document all necessary scenarios and solutions and critical functionalities as part of Knowledge management.
  • Development of new tools to automate like an error reporting tool and a tool to insert data in a database and to query an API based on certain inputs to get desired data.
  • Enhancement of existing tools (C++) Astropass to source assets time series correctly based on dividend adjusted returns using new third party library.
  • Developed and maintained UNIX shell scripts that monitors and zip the log files.
  • Developed Shell scripts to automate some of the manual Script running process, Log Archiving processes, File system monitoring process, Log Monitoring process and shell scripts for Monitoring of various attributes for Development environments Servers which helps to send Alert through emails as well as to Pagers
  • Involved in Performance testing of the applications and fine-tuned the multiple application settings based on the test results.
  • Worked closely with capacity planning team to help them understand the future capacity requirements for the projects
  • Maintaining code and configuration file in version management tool CVS.
  • Opening and assigning application defect to appropriate groups using HP Quality center tool & JIRA.
  • Involved in trouble shooting production issues and opening case/ticket for any critical issue.
  • Preparing documents for Production implementation for all Project releases.
  • Involved in Release Management activities and coordinated with Release manager for creating the Change requests and Release kit for each release.
  • Available as on call for Production support.

Environment: Slang, C++, UNIX, Shell script, SQL, Database, HP Quality Center, JIRA, Autosys

Confidential

Application Developer

Responsibilities:

  • Responsible for enhancement, coding and testing of modules.
  • To check compatibility with the Enterprise scanner with help of content development team.
  • Bug fixing in terms of enhancement based on feedback by content development team.
  • Involved in Performance tuning of Confidential products (ES & IS)
  • 24x7 Production support experience on Multi-tier architecture systems in different environments
  • Worked in Production Support environment for Mission-Critical Application.
  • Used shell scripting for automatic Startup and Shutdown of Admin Server and Managed servers.
  • Involved in Requirement Analysis and done the high level and Low level design for the application
  • Worked on Change requests, Deployment requests and Incident requests using Remedy.
  • Expertise in problem solving and root cause analysis to resolve issues.

Environment: C++, UNIX, Tool (Mercury Quality centre and Borland star team)

Confidential

Application Developer

Responsibilities:

  • Responsible for coding, unit testing & debugging for bug fixes.
  • Conducting self-review and peer review of code. applying scripting, programming with C++, security, networking and Linux/Windows knowledge in content development of both product (Internet scanner & Enterprise scanner ( Confidential product))
  • Responsible for fixing customer escalated defects, Bug fixing and enhancements requests; effectively delegated to the team and resolved the issues on priority basis.
  • Build owner for Internet scanner & Enterprise scanner ( Confidential product) for different XPU's.
  • I was Build owner for Enterprise scanner for different XPU's.
  • I tested vulnerability checks for every monthly XPUs, which led to defect free quality XPUs delivery for customer.
  • Worked to deliver every month security content XPU release in stringent schedules for both Internet scanner and Enterprise scanner products.
  • Worked with the Developers and System Administrators and was responsible for setting up, configuring, supporting and managing the XPU release every month.
  • Installing application software in Test/Production environments by ensuring the integrity of the certified release of software.
  • Automation of server recycles during the night maintenance window and Health Checks.
  • Troubleshooting applications, servers, clusters, testing problems and customer problems.
  • Performed Load-Balancing and Fail-over.
  • Documenting problem solutions, major configuration changes and system architecture changes
  • Planning, Coordination, Communication and Execution of the recover plan to fully restore service after the problem solution is delivered.
  • Identifying performance problems recommend corrective actions and take actions on approved recommendations which include evaluating Disk Storage, creating data reorganization / archive jobs, performing daily Health Checks.
  • Providing 24/7 support to Production environments.

Environment: C++, Unix/AIX, Tool (Mercury Quality center and Borland star team)

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