SUMMARY:

• Over 14 years’ experience in Information Technology.
• Expertise in communication, team engagement, analysis and project planning from inception through completion.
• Driven and dedicated to customer satisfaction, exceeding expectations and optimizing user experiences.
• An excellent team player with an emphasis on leadership, organization, quality, development and management of documentation deliverables and reporting matrices
• Excellent verbal, written, and interpersonal communication skills
• Develop and analyze business requirements gathering and change management of project initiatives
• Interface and communicate with business clients and technology partners
• Analyze information, forecasts, methods, schedules, systems, processes and procedures
• Analyze and develop application improvements, functional specifications, system design criteria
• SLDC projects, both waterfall and agile
• Participate in UAT testing, script writing, defect tracking, traceability matrix
• Able to adapt to changing business, technology, and competitive environments
• Great team player

SOFTWARE SKILLS:

• MS Word MS Powerpoint Salesforce Outlook
• MS Excel MS Project Jira HTML
• MS Visio Sharepoint HP Quality Center Agile

PROFESSIONAL EXPERIENCE:

Confidential

Requirements Coordinator

Responsibilities:

• Ability to communicate technical information to a non - technical audience; communication of business information to a technical audience
• Elicit requirements and document in a Business Requirements Document format
• Able to identify business processes for redesign; Determine how to improve existing business process; Identify modifications to automated processes
• Identify complex requirements across systems and business domains
• Set up Requirements Gathering sessions with LOB’s to ensure proper requirements are created before submitting through our ART SharePoint
• Monitoring all requests that come through the ART Workflow

Confidential

Business System Consultant

Responsibilities:

• Taking the Request for Proposal (RFP) and translating those requirements into User Stories
• Holding JAR sessions with the business subject matter experts to review the User Stories for content
• Ensuring all requirements are captured, such as technical, system, and non-functional
• Bridge the gap between the business units and technical team through strong ability to articulate requirements via various mediums.
• Working with the business subject matter experts and the vendor to develop and test software application
• Writing acceptance criteria with the quality assurance team and doing UAT testing

Confidential

Business System Consultant

Responsibilities:

• Responsible for Data Integrity of the AOR (Asset Onboarding Repository) system
• Ensuring the LOB (Line of Business) can access, pull reports, and update data to ensure accurate applications are being captured though monthly refresh of AOR
• Creating reports for management utilizing VLOOKUP, pivot tables
• Facilitates AOR Basic Training Classes for new users
• UAT testing of all change requests for Releases and ‘Off’ Releases
• Responsible for monitoring requests and mitigation of risk
• Ensuring faster access for team members
• Working with the development team on enhancements within the system

Confidential

Analytic Analyst

Responsibilities:

• Transferring business requirements into functional system design from Legacy SDD to ST SDD
• Worked closely with the development team on applications such as WCA, API, Secure Channel, Event Messaging
• Call meetings to review documentation with the line of business
• Functioned as a PM for large complex projects
• Worked as an internal consultant within technology and business groups by evaluating current processes and recommending new e-commerce solutions that reduce costs or extend current capabilities

Confidential

Product Analyst

Responsibilities:

• Working with Stakeholders on requirements
• Setting up Stakeholder reviews
• Adding requirements into Salesforce
• Gathering feedback and sign-off
• Assigning tickets to Sprints
• Ensuring the tickets have the correct requirements, stories, and test cases

Confidential

Sr Business Analyst

Responsibilities:

• Consulted with Project Managers and Project Teams to establish appropriate implementation strategy to include planning, designing communications, training development, and implementation.
• Responsible for creating business & functional requirements and transforming those requirements into Test Cases
• Responsible for creating the ‘training manual’ along with training the end-user
• Understanding HPQC in order to write up defect tickets
• Worked on Business Analyst Training for Customer Service Group
• Training background that enables me to teach the classes

Confidential

Business System Analyst

Responsibilities:

• Elicits and documents business and functional requirements for software and system development, maintenance and enhancement.
• Daily interface with the development and testing teams to ensure a complete and comprehensive understanding of the needs of business stakeholders regarding projects involving software and system development, maintenance and enhancement.
• Conducts weekly evaluation and prioritization of system enhancement requests.
• Works directly with customers to translate business requirements into best practice solutions.
• Using the Agile/Scrum Methodology, meeting daily for ‘Stand up’ meetings, ensuring we met our 2 week sprints

Confidential

Product Business Analyst

Responsibilities:

• Integrating FNBO Merchant Services and their portfolio onto our backend reports (CBOS application).
• Developed Business Requirements Documentation for Customer Inquiry Reports. Lead data mapping sessions with the client to ensure all fields were mapped and/or developed NET new fields when needed.
• Created Test Scenario’s, executed UAT testing, and tracked defects in HP Quality Center.
• Responsible for cross functional project plans for client implementations/enhancements. This included timelines, dependencies, and resource allocation
• Responsible for the life cycle of the project, from request through production launch and support
• As a team member I was involved in the ramp up of our team members by interviewing potential team members

Confidential

Business Analyst

Responsibilities:

• Responsible for detailed analysis and documentation of business requirements and aligning the business requirements with technical solutions.
• Tracked and updated projects using Planview
• Excellent listening skills, self-starter, assertive, thorough, follows established procedures, ability to meet deadlines, flexible, adapts to change quickly
• Familiar with TPX, ARMANI, Q-Matic systems

Confidential

Business Analyst

Responsibilities:

• Was the liaison between business stakeholders, subject matter experts and development team
• Owned the business and system requirements
• Owned and created business process models, use case diagrams, context diagrams, data flow diagrams, etc.
• Excellent listening skills, self-starter, assertive, thorough, follows established procedures, ability to meet deadlines, flexible, adapts to change quickly
• Owned and created ‘Use Cases’ and ‘User Stories’
• Created Traceability Matrix that coincided with the Functional Spec
• Tracked all Tasks and Defects within TFS
• Utilize HP Quality Center to write Test Cases and update Defects