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Senior Consultant Resume

SUMMARY:

  • Extensive background in Remedy Programming for over 20 years on Out of Box (OOB), Integrations and custom applications.
  • Remedy Approved Consultant (RAC) and Remedy Skilled Professional (RSP) Certified. Integrated Atrium CMDB with many different systems like SMS, SCCM, HR systems, and other custom systems.
  • System Programming in Languages Python, C++, C, Java, Ada, Assembler, MSQL, Sybase, Oracle, MS Access, Dbase, and ITIL certified.
  • High Achieving Developer with extensive knowledge and experience in multiple languages, databases, and operating systems.
  • Multiple languages utilized to deliver appropriate solutions to fulfill documented requirements.
  • Accomplished service manager with experience delivering user training, providing technical guidance, advice and solution to fulfill goals of project successfully.
  • Daily partnering with cross - technical teams to support line of business needs effectively with properly validated code for requirements.
  • Diverse background includes supporting hardware, software as well as daily operational support for all of the above items.

RELEVANT PROFESSIONAL EXPERIENCE:

Senior Consultant

Confidential

Responsibilities:

  • Work with ARS/ITSM 18.08 Applications
  • Upgrade from 8.x to 18.08
  • Work with building acceptance scripts
  • Work with test scripts
  • Work with training scripts

Senior Consultant

Confidential

Responsibilities:

  • Work with ARS 9.x and 9.x ITSM Applications including Incident, Problem, Asset, Atrium CMDB, Change and Service Level Management to implement and support ITIL.
  • Work with Atrium Integrator creating complex jobs to load external data into CMDB.
  • Work with CMDB Loading, data, created Normalization and Reconciliation jobs.
  • Strong project management support to ensure code delivery, QA, integration work all align per plan
  • Manage JIRI stories and perform JIRI Story work.
  • Extensive experience partnering with QA/Validation Teams to support testing, resolving issues, users
  • Extensive experience promoting code to proper environments in support of program deliverables

Senior Consultant

Confidential

Responsibilities:

  • Complex portfolio of projects supported simultaneously and delivered in same releases
  • Complex portfolio of projects supported and delivered in multiple releases for same project
  • Guardian across projects to ensure no collision of requirements or code for complex portfolio
  • Work with ARS 9.x and 9.x Applications including Incident, Problem, Asset, Atrium CMDB, Change and Service Level Management to implement and support ITIL.
  • Event Management work with multiple tools teams including Netcool, IpCenter, Atrium Orchestrator, CCO Ops Portal, IMON, Mips, Biz Talk, Mainframe, Runbook, ML Auto Sys, Midrange, Middleware, Hosting in order to support integration and ITSM deliverables
  • Access administration for Remedy users in multiple environments daily
  • Strong project management support to ensure code delivery, QA, integration work all align per plan
  • User and showcase documentation created to support deliverables by project and releases regularly
  • Work with business to create requirements that create stories in JIRI.
  • Manage JIRI stories and perform JIRI Story work.
  • Ad Hoc problem solving for production and project related requests from LOB and Program
  • Flexible arrangements to support over five time zones in Event Management project teams
  • Extensive experience partnering with QA/Validation Teams to support testing, resolving issues, users
  • Extensive experience promoting code to proper environments in support of program deliverables
  • Actively worked with ARS 8.x and 8.x Applications including Incident, Problem, Asset, Change and Service Level Management to implement and support ITIL
  • Extensive course work completed for all Remedy 7.x Classes
  • Extensive customization work with Remedy Standard and Custom Applications in support of clients
  • Maintained Remedy Standard and Custom Applications in support of clients
  • Customized Remedy Mid-Tier 8.x.in support of requirements
  • Daily worked with testers on testing, fixing, and requirements issues
  • Custom Built 2-way interface between ARS Applications 5.x and 7.x Applications
  • Collaborated to Build Proof of Concept SMS integration using SMS data in local SQL forms then used AIE to load data into Atrium CMDB and built custom reporting forms to do monthly reports
  • Created and produced reports and charts using Confidential Flashboards, Confidential Analytics for BSM, Confidential Dashboards for BSM and Microsoft Excel for standard usage and ad hoc request

Confidential

Senior Consultant

Responsibilities:

  • Worked closely with QA/Validation to ensure understanding and compliance.
  • Worked closely with internal Technical Services departments as listed: Database Engineering and Platform Engineering, both UNIX and NT, to secure proper backup procedures are followed before PTT/PTP processes are undertaken. All TS departments to implement back-out procedures.
  • Worked closely with the Remedy Development team to transport changes and enhancements of all aspects of Remedy (Asset, HD, Change, Web, Migrator and Source Control Tools) in each step of the promotion process as follows: Promotion from DEV to TST, TST to UAT, and UAT to PRD
  • Attended development code design reviews to ensure standards and validation compliance.
  • Facilitated and headed a PTT/PTP Detail Item Review Meeting and act as an overseer to discuss changes being made and to ensure that proper documentation has been completed. (PTT/PTP Watchdog)
  • Reviewed all documentation necessary for migration validation including: Regression testing documentation, keeps process moving smoothly by monitoring progress of PTP/PTT process. Workflow process documentation, Process adherence to QA/Validation standards documentation

Confidential

Senior Consultant

Responsibilities:

  • Currently supporting Custom Remedy Applications Servers at Confidential
  • Doing daily analysis of logs for performance problems
  • Help with Code pushes to Production
  • Give technical advice and recommendation to developers and management
  • Work with Remedy Support on development and server issues

Confidential

Senior Consultant

Responsibilities:

  • Extensive customization work with Remedy 5.x Applications and Remedy 5.x Servers.
  • Worked with Arweb doing customizations on a custom login screen, also a submit/modify screen using JavaScript like macros, account creation and HTML.
  • Worked with Helpdesk, Change Management, and Asset Management implementations.
  • Worked on building custom applications along with integrations with other databases using Remedy’s EIE
  • Performed Tivoli Helpdesk migration into Remedy Helpdesk. Built custom knowledge base system.
  • Worked with Purchasing-work project doing Arweb modifications and troubleshooting of integration of EIE with Oracle Financials on Unix. Also created an automated script that would ftp problem files to Remedy development for debugging and then Remedy’s Enterprise Integration Engine (EIE).
  • Created Purchasing-work solution to move production data into development system without losing the development data for a large insurance company
  • Migrated Helpdesk system to new hardware, created a Palm Pilot Solution, and integrated Tally’s Netcensus using Remedy’s Discovery services.
  • Converted existing Remedy system from Unix/Sybase to Windows NT/Oracle 8. Continue to enhance the Remedy system to meet business needs. Working on creating an automated Survey system using Remedy’s APIs which will be automatically email out to the clients on ticket closure.
  • Worked on redesigning the help desk and service delivery system, which was on IBM RS6000/AIX, and Sybase using Remedy. The project has included redesigning the current Remedy system to increase performance, data clean up, new fields to support documented processes, new work flows, and building a development environment.

Confidential, Anchorage, Alaska

Senior Consultant

Responsibilities:

  • Converted existing Remedy system from Unix/Sybase to Windows NT/Oracle 8. Continue to enhance the Remedy system to meet business needs. Working on creating an automated Survey system using Remedy’s APIs which will be automatically email out to the clients on ticket closure.
  • Worked on redesigning the help desk and service delivery system which was on IBM RS6000/AIX and Sybase using Remedy. The project has included redesigning the current Remedy system to increase performance, data clean up, new fields to support documented processes, new work flows, and building a development environment.
  • Designed and developed an asset management system which included merging and translating 25 different sets of data from Excel and Access databases into the new system.
  • Designed and developed a Service Level Agreement database that used custom views built in Sybase to extract daily data to produce reports to service teams. This database also creates the data for a monthly scorecard that is delivered to Confidential .

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