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Technical Support Representative Resume

Shelton, CT

SUMMARY:

  • Results driven and self sufficient with over 10 years of IT experience with troubleshooting and resolving computer and network related problems. Motivated to excel in customer service and support. Dedicated to improving and learning new skills.
  • Exceptional telephone etiquette
  • Technical help desk experience
  • Patient and diligent
  • Proficiency in TCP/IP protocols
  • Technical help desk experience
  • Strong collaborative skills
  • Excellent problem solving skills
  • Troubleshooting proficiency

TECHNICAL SKILLS:

  • A+ and Network+ training and experience
  • User Management in Active Directory
  • Microsoft Office 2003, 2007, 2010, 2013 and 2016
  • Microsoft Exchange Microsoft Hyper - V
  • Microsoft Windows XP, Vista, 7, 8 and 10
  • Microsoft Windows Server 2003, 2008 and 2012

PROFESSIONAL EXPERIENCE:

Technical Support Representative

Confidential, Shelton, CT

  • Prompt and reliable technical support services and inquiries regarding cable modem technologies over the phone for residential and business customers.
  • Prompt resolution of or appropriately escalating customer situation
  • Accurate documenting of each call using Remedy ticketing system, averaging about 25 tickets daily
  • Email support for smart phone, Windows and Apple computers

Technical Support Representative

Confidential

  • Worked for Confidential as contract to hire employee

Assistant Network Administrator

Confidential

  • Providing computer and application support for local and remote offices over phone and at desk
  • Computer software patching and upgrading
  • Support for terminal service connection on thin client
  • Active Directory User Management
  • Email support for smart phone and outlook clients
  • Network printer maintenance and print server support

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