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Field Technician Resume

Washington, DC

PROFILE SUMMARY:

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Works well independently, or in a group settling providing all facets of computer support. Working knowledge of networking devices and printers. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem solving skills.

KNOWLEDGEABLE AREAS:

  • Office 365 Suite
  • Virus/spyware removal
  • Desktop/Laptop repair
  • Mobile device repairs
  • Multiple application support
  • Operating system installation
  • TCP/IP configuration
  • Mobile Device setup/config.
  • Documents preparation
  • Application testing
  • GSuite
  • Windows Server 2008/2012
  • Ports and Protocols
  • System restoration
  • Windows 8 - 10 Migration
  • System Backups
  • Remedy ticketing systems
  • Troubleshooting windows
  • Active Directory
  • Switches/routers
  • Hardware Installation

EXPERIENCE:

Confidential, Washington, DC

Field Technician

Responsibilities:

  • Onsite installation, maintenance, and repair to hardware projects.
  • Replace broken system boards, heatsink/ fans, batteries, speakers, back case cover.
  • System board branding, Bios configurations.
  • Wireless WAN/LAN antenna replacement.
  • Render services daily to clients I.T departments

Confidential, Washington, DC

Technician

Responsibilities:

  • Perform duties of phone activation.
  • Restored disabled software on apple, android, and windows Devices.
  • Repaired cracked mobile screens (iphone, android), tablet, and ipad screens.
  • Changed trackpads, Bad hard drives, and repaired broken screens on computers.
  • Daily diagnosis of all hardware phones, tablets, and computers.

Confidential, Washington, DC

Intern

Responsibilities:

  • Installed software- OS (Windows 10), Microsoft Office 2016, Adobe Reader
  • Set up desktop computers (connect output devices to desktop case)
  • Cable management (Ran network cables from desktops to routers)
  • Transport PC’s from one location to another.

Confidential, Washington, DC

Computer Technician

Responsibilities:

  • Installed software- OS, install patches.
  • Modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Analyze, plan, and applied solutions by restoring broken or intermittent connections.
  • PC refresh and migration to Windows 7/8/8.1
  • Ensure that Remedy tickets are resolved and completed to the client’s satisfaction.
  • Active Directory - Resetting user accounts and Passwords.
  • Printer Set up

Confidential, Washington, DC

Intern

Responsibilities:

  • Assist patient with daily routines
  • Bathed and groomed geriatric home bound geriatric patients
  • Worked with doctors and nursing staff to ensure total care plan was implemented and followed

Confidential, Maryland

Handmade manufacturer

Responsibilities:

  • Services of craftsmanship and golden venture folding
  • Offsite field experience
  • Assisted manually with the production of handmade inventory
  • Help to package and sell merchandise

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