Desktop Support/ Help Desk Resume Gaithersburg, MD - Hire IT People

TECHNICAL SKILLS:

Active Directory in a network domain Environment
Experience with Windows 9x, 2000, XP, Windows 7, Windows 10, 2000 Server, 2003 Server, 2012 Server
Symantec Backup Exec Server
VPN Server setup
FTP Server setup
Microsoft Office 2010
Computer and Network troubleshooting Wired and wireless Networking
VDI Network computers, monitor VDI VM Servers
LAN ShoreTel Phone systems, adding users and voicemail
Desktop and Helpdesk Support Sysaid Ticketing Experience
Transfer user profile and .PST/ USMT email user profile when for New PC

EXPERIENCE:

Confidential, Gaithersburg, MD

Desktop Support/ Help Desk

Responsibilities:

End User support
Support Windows 7/ Windows VDI
Help Desk issues and attention to details
SysAid Ticketing system for documenting actions, findings, and solutions
Help maintain weekly and monthly backups with ArcServe backup and restore
Proficient with basic computer applications such as Microsoft outlook emails, MS word, and Excel
Assist with conference room setup, and support
Prioritize and schedule problems, escalate problems when required
Troubleshoot hardware and small common business IT issues
Identify and learn appropriate software and hardware used and supported by the organization
Excellent written and oral communication skills
Ability to multi - task and work as a team member

Confidential, Germantown, MD

Desktop Support/ Help Desk

Responsibilities:

I supported a Windows XP/ Windows 7/ and Windows 8 environment
I worked in the helpdesk/ desktop support ticketing system for documenting actions, findings, and solutions
I assisted in setting up small computer and projector meetings for all Departments
I problem solved and repaired Microsoft Windows desktop and laptop computers
I restored and transferred computer files and user profiles
I computer imaged and installed computer Windows operating systems and Microsoft programs
I assisted in phone, tablet setups for all android and iOS devices
Managed and maintained a clean excel inventory spreadsheet for all computers, and network technology devices

Confidential, Rockville, MD

Knowledge Advisor

Responsibilities:

I helped in customer service with helping customers find their computer parts and helping them buy computers.
I Showed and informed customers to understand the computer hardware and software retail products
I helped the customers understand the network and wireless network retail products and explained how to set it up and use them.
I helped and informed customers how to build computers such as power supply, motherboards, memory, video cards, and hard drives.