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Desktop Support/ Help Desk Resume

Gaithersburg, MD

TECHNICAL SKILLS:

  • Active Directory in a network domain Environment
  • Experience with Windows 9x, 2000, XP, Windows 7, Windows 10, 2000 Server, 2003 Server, 2012 Server
  • Symantec Backup Exec Server
  • VPN Server setup
  • FTP Server setup
  • Microsoft Office 2010
  • Computer and Network troubleshooting Wired and wireless Networking
  • VDI Network computers, monitor VDI VM Servers
  • LAN ShoreTel Phone systems, adding users and voicemail
  • Desktop and Helpdesk Support Sysaid Ticketing Experience
  • Transfer user profile and .PST/ USMT email user profile when for New PC

EXPERIENCE:

Confidential, Gaithersburg, MD

Desktop Support/ Help Desk

Responsibilities:

  • End User support
  • Support Windows 7/ Windows VDI
  • Help Desk issues and attention to details
  • SysAid Ticketing system for documenting actions, findings, and solutions
  • Help maintain weekly and monthly backups with ArcServe backup and restore
  • Proficient with basic computer applications such as Microsoft outlook emails, MS word, and Excel
  • Assist with conference room setup, and support
  • Prioritize and schedule problems, escalate problems when required
  • Troubleshoot hardware and small common business IT issues
  • Identify and learn appropriate software and hardware used and supported by the organization
  • Excellent written and oral communication skills
  • Ability to multi - task and work as a team member

Confidential, Germantown, MD

Desktop Support/ Help Desk

Responsibilities:

  • I supported a Windows XP/ Windows 7/ and Windows 8 environment
  • I worked in the helpdesk/ desktop support ticketing system for documenting actions, findings, and solutions
  • I assisted in setting up small computer and projector meetings for all Departments
  • I problem solved and repaired Microsoft Windows desktop and laptop computers
  • I restored and transferred computer files and user profiles
  • I computer imaged and installed computer Windows operating systems and Microsoft programs
  • I assisted in phone, tablet setups for all android and iOS devices
  • Managed and maintained a clean excel inventory spreadsheet for all computers, and network technology devices

Confidential, Rockville, MD

Knowledge Advisor

Responsibilities:

  • I helped in customer service with helping customers find their computer parts and helping them buy computers.
  • I Showed and informed customers to understand the computer hardware and software retail products
  • I helped the customers understand the network and wireless network retail products and explained how to set it up and use them.
  • I helped and informed customers how to build computers such as power supply, motherboards, memory, video cards, and hard drives.

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