Insurance Service Representative Resume Solon, OH - Hire IT People

SUMMARY:

Seasoned Confidential Representative with more than 6 years experience in a fast - paced Call Center environment. Excellent communication and written skills. Experience in Mortgage Banking, Collections, Prescription Healthcare, Insurance, and Public Utilities. Actively seeking a position with my expertise where I can develop and excel while giving my best to my employer.

SKILLS PROFILE:

PowerPoint, Word/Excel
AS 400C, Oracle Billing V2.1.0 System, Accurint Database, Citrix, Pacer Bankruptcy System
Knowledge of FDCPA Laws and HIPPA.
Customer oriented with ability to trouble shoot and resolve customer concerns.

EMPLOYMENT HISTORY:

Insurance Service Representative

Confidential, Solon, OH

Responsibilities:

Answer inbound calls pertinent to warranty and recalls.
Troubleshoot and resolve customer concerns regarding merchandise.
Replace defective product with a new order.

Insurance Service Representative

Confidential, Cleveland, OH

Responsibilities:

Answer questions pertinent to an existing insurance policy and billing questions.
Process endorsements, policy changes, and provide coverage information.
Collect underwriting information to ensure the correct premium is assessed and process payments.
Cancel and reinstate policies eligible for reinstatement.
Review coordination of benefits with customers.

Collections/Bankruptcy Specialist

Confidential, Cleveland, OH

Responsibilities:

Update Chapter 7/13 bankruptcy cases into Confidential & Confidential database.
Present and complete bankruptcy write-offs and account adjustments. Bill and final bill accounts.
Verify title transfer, foreclosure dates, bankruptcy dismissal and discharge dates.

Confidential

Confidential, Solon, OH

Responsibilities:

Assist with inquiries regarding Medicare Part D enrollment and effective dates.
Support for physicians and pharmacist with rejected prescription claims and prior authorization request.
Set up appointments for Medicare Part Confidential annual wellness exams.
Verify low income status.
Review plan component breakdown and changes made to formulary.

Consumer Collector

Confidential, Cleveland, OH

Responsibilities:

Collections on home equity, mortgage and auto loans.
Telesales on home insurance/auto insurance.
Offered pay plan options, loan modification and extensions upon review. Received payments via check, credit card or Western Union.
Mailed correspondence of failed commitments.

Customer Care Intake

Confidential, Solon, OH

Responsibilities:

Intake claims for Worker’s Compensation, Commercial Claims and Confidential Claims for Farmers Insurance. Submit claims for approval.
Locate Concentra Clinics for Claimants

We provide IT Staff Augmentation Services!

Insurance Service Representative Resume

Solon, OH

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