We provide IT Staff Augmentation Services!

Insurance Service Representative Resume

Solon, OH

SUMMARY:

Seasoned Confidential Representative with more than 6 years experience in a fast - paced Call Center environment. Excellent communication and written skills. Experience in Mortgage Banking, Collections, Prescription Healthcare, Insurance, and Public Utilities. Actively seeking a position with my expertise where I can develop and excel while giving my best to my employer.

SKILLS PROFILE:

  • PowerPoint, Word/Excel
  • AS 400C, Oracle Billing V2.1.0 System, Accurint Database, Citrix, Pacer Bankruptcy System
  • Knowledge of FDCPA Laws and HIPPA.
  • Customer oriented with ability to trouble shoot and resolve customer concerns.

EMPLOYMENT HISTORY:

Insurance Service Representative

Confidential, Solon, OH

Responsibilities:

  • Answer inbound calls pertinent to warranty and recalls.
  • Troubleshoot and resolve customer concerns regarding merchandise.
  • Replace defective product with a new order.

Insurance Service Representative

Confidential, Cleveland, OH

Responsibilities:

  • Answer questions pertinent to an existing insurance policy and billing questions.
  • Process endorsements, policy changes, and provide coverage information.
  • Collect underwriting information to ensure the correct premium is assessed and process payments.
  • Cancel and reinstate policies eligible for reinstatement.
  • Review coordination of benefits with customers.

Collections/Bankruptcy Specialist

Confidential, Cleveland, OH

Responsibilities:

  • Update Chapter 7/13 bankruptcy cases into Confidential & Confidential database.
  • Present and complete bankruptcy write-offs and account adjustments. Bill and final bill accounts.
  • Verify title transfer, foreclosure dates, bankruptcy dismissal and discharge dates.

Confidential

Confidential, Solon, OH

Responsibilities:

  • Assist with inquiries regarding Medicare Part D enrollment and effective dates.
  • Support for physicians and pharmacist with rejected prescription claims and prior authorization request.
  • Set up appointments for Medicare Part Confidential annual wellness exams.
  • Verify low income status.
  • Review plan component breakdown and changes made to formulary.

Consumer Collector

Confidential, Cleveland, OH

Responsibilities:

  • Collections on home equity, mortgage and auto loans.
  • Telesales on home insurance/auto insurance.
  • Offered pay plan options, loan modification and extensions upon review. Received payments via check, credit card or Western Union.
  • Mailed correspondence of failed commitments.

Customer Care Intake

Confidential, Solon, OH

Responsibilities:

  • Intake claims for Worker’s Compensation, Commercial Claims and Confidential Claims for Farmers Insurance. Submit claims for approval.
  • Locate Concentra Clinics for Claimants

Hire Now