SUMMARY:

• Dedicated professional offering nearly two decades of diversified experience.
• Demonstrates strong communication skills and ability to establish rapport with clients.
• Confidential self - motivated innovator with an established record of success in troubleshooting and problem resolution.
• Leads by example and establishes Confidential professional work environment based on respect and integrity.

TECHNICAL SKILLS:

Skills in Graphics: PhotoShop, AutoCAD, Revit, SolidWorks

Skills in Business Software: MS Office, (word Excel, Access, PowerPoint) MS project, databases.

Skills in Web Design: Dreamweaver, Fireworks, HTML, MS Projects, Sharepoint.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Concierge/Front Desk

Responsibilities:

• Answering any resident’s questions, and/or demanding problems as well as offer suggestions; interacting with residents and guests, enforcing building policies monitoring the property via front desk surveillance cameras, responding to occasional noise complaints, responding to emergencies and basically: trying to provide excellent customer service to surpass residents' expectations with remarkable success, as Confidential part of Confidential team effort.
• At manager’s suggestion I was able to design and create Confidential databases and spreadsheets to maximize usage of parking facilities and personnel, creating automated reports for posting charges in resident’s accounts.

Confidential, Chantilly, VA

Founder-Manager

Responsibilities:

• Founded and managed dump truck operations business.
• Provided leadership role in all aspects of business development, product/service presentations, marketing efforts, and revenue generation.

Confidential, Annandale, VA

Mill Work Department Supervisor

Responsibilities:

• Handled sales and customer service for contractors and homeowners on orders in custom doors, and windows.
• Provided exceptional customer service to over 200 plus customers on Confidential daily basis.
• Contributed to the implementation of promotional programs that optimized revenue levels in Confidential competitive market.
• Managed personnel in the millwork department, measurement technicians, installers and millwork sales associates.

Confidential, Vienna, VA

Guest Services Supervisor

Responsibilities:

• Provided exceptional customer service to hundreds of clients on Confidential daily basis through clear and concise communication.
• Created Confidential comprehensive database of area attractions to effectively cultivate positive and enduring customer relationships.
• Interviewed new personnel for hire, trained and managed over sixteen bellmen/women.
• Played an active role in Starwood programs, Wow, SpGs, and Confidential Promise.
• Hotel Concierge Services: Managed guest services and responded to direct enquires from guests and employees.
• Familiar overseeing large hotel operations: front desk, security, transportation and problem’s resolution as an assistant manager.

Confidential, Vienna, VA

Business Center Associate

Responsibilities:

• Duties included setting-up, repairing, and maintaining computers at The Business center.
• Effectively resolved customer issues and provided business solutions to achieve customer needs.
• Played Confidential key role in developing and maintaining customer relationships.