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Concierge/front Desk Resume

Washington, DC


  • Dedicated professional offering nearly two decades of diversified experience.
  • Demonstrates strong communication skills and ability to establish rapport with clients.
  • Confidential self - motivated innovator with an established record of success in troubleshooting and problem resolution.
  • Leads by example and establishes Confidential professional work environment based on respect and integrity.


Skills in Graphics: PhotoShop, AutoCAD, Revit, SolidWorks

Skills in Business Software: MS Office, (word Excel, Access, PowerPoint) MS project, databases.

Skills in Web Design: Dreamweaver, Fireworks, HTML, MS Projects, Sharepoint.


Confidential, Washington, DC

Concierge/Front Desk


  • Answering any resident’s questions, and/or demanding problems as well as offer suggestions; interacting with residents and guests, enforcing building policies monitoring the property via front desk surveillance cameras, responding to occasional noise complaints, responding to emergencies and basically: trying to provide excellent customer service to surpass residents' expectations with remarkable success, as Confidential part of Confidential team effort.
  • At manager’s suggestion I was able to design and create Confidential databases and spreadsheets to maximize usage of parking facilities and personnel, creating automated reports for posting charges in resident’s accounts.

Confidential, Chantilly, VA



  • Founded and managed dump truck operations business.
  • Provided leadership role in all aspects of business development, product/service presentations, marketing efforts, and revenue generation.

Confidential, Annandale, VA

Mill Work Department Supervisor


  • Handled sales and customer service for contractors and homeowners on orders in custom doors, and windows.
  • Provided exceptional customer service to over 200 plus customers on Confidential daily basis.
  • Contributed to the implementation of promotional programs that optimized revenue levels in Confidential competitive market.
  • Managed personnel in the millwork department, measurement technicians, installers and millwork sales associates.

Confidential, Vienna, VA

Guest Services Supervisor


  • Provided exceptional customer service to hundreds of clients on Confidential daily basis through clear and concise communication.
  • Created Confidential comprehensive database of area attractions to effectively cultivate positive and enduring customer relationships.
  • Interviewed new personnel for hire, trained and managed over sixteen bellmen/women.
  • Played an active role in Starwood programs, Wow, SpGs, and Confidential Promise.
  • Hotel Concierge Services: Managed guest services and responded to direct enquires from guests and employees.
  • Familiar overseeing large hotel operations: front desk, security, transportation and problem’s resolution as an assistant manager.

Confidential, Vienna, VA

Business Center Associate


  • Duties included setting-up, repairing, and maintaining computers at The Business center.
  • Effectively resolved customer issues and provided business solutions to achieve customer needs.
  • Played Confidential key role in developing and maintaining customer relationships.

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