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Desktop Support Tech Resume

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Brookfield, CT

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SUMMARY:

To explore new opportunities in continuing a successful IT career as technician and be part of a contemporary organization that relies in optimal technology performance to achieve its objectives.

KNOWLEDGE / SKILLS:

  • MS - DOS, Microsoft Windows 98/XP/Vista/7/10, Server 2003/2008/2012
  • DNS, DHCP, TCP/IP, RDP, Personal Firewalls, IDS, Active Directory, Group Policy, PowerShell
  • Microsoft Office 97/2003/2007/2010/2016 , Office 365, Microsoft Exchange, Azure Active Directory, Microsoft Office Communicator, Lync, Skype for business.
  • Dreamweaver, Antivirus and Spyware removers, Acronis, Microsoft Windows AIK, Norton Ghost, VNC, Gencontrol, Teamviewer, DameWare, VMWare, Virtual PC, VirtualBox, Websense/Forcepoint, Terminal Services, Print Servers, WSUS, SCCM, DUO, HP/Canon/Zebra/Intermec Printers.
  • English, Albanian, Italian

EXPERIENCE:

Confidential, Brookfield, CT

Desktop Support Tech

Responsibilities:

  • Windows account administration.
  • ID creation and removal, password resets, and group account maintenance
  • Group policy maintenance and Software deployment.
  • Review and maintain share permissions of user accounts.
  • Perform initial server configurations.
  • Upgrade hard drives/memory/network card as necessary.
  • Respond to critical network alerts.
  • Create new PC images for Windows 7/10.
  • Maintain virus protection on all PCs and servers.
  • Manage VMware servers with vSphere client.

Confidential, Southbury, CT

IT Technician

Responsibilities:

  • Deploying large number of computers, monitors, printers
  • Customizing, installing hardware and software in large numbers of computers
  • Troubleshooting, diagnosing and repairing PC-s, laptops and tablet PC-s.
  • Extracting image and deploying image over the network using “Ghostcast”
  • Installing network printers.

Confidential, New Britain, CT

IT Technician (Intern)

Responsibilities:

  • Building and rebuilding, configuring Server 2003, SQL Server, Racking, networking and testing
  • Building and rebuilding desktop computers, laptops and tablet pcs with Windows XP Pro, installing and configuring additional software. MS Office, Antivirus,
  • Prepared with Visio a schematic of the company’s inventory of servers and their characteristics and function.

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