PROFESSIONAL SUMMARY:

• High - powered, motivated and talented professional, offering over 6 years of progressive experience in IT Technology. Successful IT Analyst with in-depth knowledge of Project Management (Project Planning, Requirement Gathering and Client Management) and Software Application support, Offer high-caliber qualifications in IT support and analysis for project activities, including troubleshooting applications, and performing diagnosis and troubleshooting functions.
• Exemplified extensive knowledge of SDLC (comprising requirement analysis, development, testing and troubleshooting).
• Demonstrated intense capability in directing teams, projects with comprehensive skills in providing client focused IT support.
• Working relationships among cross-cultural members associated with the project.

COMPETENCY COVERS:

• Project Planning Client Interaction Relationship Management
• Active directory Administrator group policy O365 and Exchange server support
• Maintaining SLA / BMC Remedy Business Solutions: Demos/ Lync/Skype/ MDM
• Project Tracking & Delivery Status Reporting, VMware, Citrix Xenapp, Citrix server
• SAP CRM Administration. Networking,routing, Antivirus support, Firewall policies-filter

TECHNICAL SKILLS:

• IT Software, Hardware and Networking SAP
• Office 365 Server Admin

PRESENT ORGANISATIONAL:

Confidential

Software Analyst

Responsibilities:

• High level of technical support for International clients and O365 administrative task and Citrix xenapp farms.
• Suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the organization and achieving business excellence , supervising Citrix server farm
• Excellent working knowledge of server based computing, cloud computing, storage system, server hardware.
• Network support activity including routing switching as per global standard guidelines .
• Adding new user, delete user edit permission reset password, giving SharePoint site access to request.
• Providing post-implementation, application maintenance and enhancement support to the client with regard to the product/ software application, Responsible for right patches in Citrix server.
• Ensure to change and move user name as required in Lotus Notes.
• Maintain nationwide list of national and division and remove terminated user ids.
• Monitor and update Networking security from Antivirus and firewall policy update reports regularly.
• Upgrade Security policies as suitable and provide backup along with disaster recovery.
• Maintaining Citrix application by creating ticket in BMC RemedyCRM skills through rendering customer support in software development / implementation issues with maintaining SLA for Citrix issues.
• Interacted with customer by attending and participating in meetings, reporting current status of software related actions. Communicated with customer on the down status of systems.
• SQL Development and Lotus Notes Administrative performance reporting daily, weekly and monthly.

Confidential

IT Analyst

Responsibilities:

• Executed dynamic project management skills to consistently deliver complex, large-scale projects on time and within budget through use of multiple technologies.
• Thrive in high-performance technology solution for:
• Software and networking solutions globally worldwide.
• Technical Helpdesk, IT Helpdesk, Client Servicing, Customer Support, Escalation Management.
• Handling share point issue Administration, file server, data recovery, backups.
• SAP User Administration.
• Software Distribution/SCM, virtual VMserver, Citrix XenApp management support.
• Maintaining SLA, CRM, Lotus notes Setup.
• Develop SQL Codes and provide support to all system interfaces and coordinate with all project managers to provide specifications for all core modules.
• Creation of user and modify access in Oracle Application.
• Analyze and ensure efficient transition of all technical design documents and develop various SQL packages to provide support to all application developers.
• Monitor and recommend changes if required to all PL/ SQL packages and provide stored procedures and design and develop various relational database.
• Ensure to change and move user name as required in Lotus Notes.
• Maintain nationwide list of national and division and remove terminated user ids.
• Monitor and update logs along with statistics reports regularly.
• Upgrade Lotus Notes server software as suitable and provide backup along with disaster recovery.
• Identify software and hardware problems to provide reliable Notes atmosphere for end users.
• Configure and administer nationwide replication along with email infrastructure through developing apt server connection documents.
• Remedy (IT helpdesk CRM) with quality, SLA, Escalation matrix.
• Worked on wide range of products:
• Office 365 mailbox access, login ID creation, Active Directory Administration.
• ORACLE application DBA Core Support.
• MS Office Products, including Office 2013/O365,file server, cloud computing.
• SQL Coding, Lotus Notes Administration, Active directory group policy.