Software Analyst Resume
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PROFESSIONAL SUMMARY:
- High - powered, motivated and talented professional, offering over 6 years of progressive experience in IT Technology. Successful IT Analyst with in-depth knowledge of Project Management (Project Planning, Requirement Gathering and Client Management) and Software Application support, Offer high-caliber qualifications in IT support and analysis for project activities, including troubleshooting applications, and performing diagnosis and troubleshooting functions.
- Exemplified extensive knowledge of SDLC (comprising requirement analysis, development, testing and troubleshooting).
- Demonstrated intense capability in directing teams, projects with comprehensive skills in providing client focused IT support.
- Working relationships among cross-cultural members associated with the project.
COMPETENCY COVERS:
- Project Planning Client Interaction Relationship Management
- Active directory Administrator group policy O365 and Exchange server support
- Maintaining SLA / BMC Remedy Business Solutions: Demos/ Lync/Skype/ MDM
- Project Tracking & Delivery Status Reporting, VMware, Citrix Xenapp, Citrix server
- SAP CRM Administration. Networking,routing, Antivirus support, Firewall policies-filter
TECHNICAL SKILLS:
- IT Software, Hardware and Networking SAP
- Office 365 Server Admin
PRESENT ORGANISATIONAL:
Confidential
Software Analyst
Responsibilities:
- High level of technical support for International clients and O365 administrative task and Citrix xenapp farms.
- Suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the organization and achieving business excellence , supervising Citrix server farm
- Excellent working knowledge of server based computing, cloud computing, storage system, server hardware.
- Network support activity including routing switching as per global standard guidelines .
- Adding new user, delete user edit permission reset password, giving SharePoint site access to request.
- Providing post-implementation, application maintenance and enhancement support to the client with regard to the product/ software application, Responsible for right patches in Citrix server.
- Ensure to change and move user name as required in Lotus Notes.
- Maintain nationwide list of national and division and remove terminated user ids.
- Monitor and update Networking security from Antivirus and firewall policy update reports regularly.
- Upgrade Security policies as suitable and provide backup along with disaster recovery.
- Maintaining Citrix application by creating ticket in BMC RemedyCRM skills through rendering customer support in software development / implementation issues with maintaining SLA for Citrix issues.
- Interacted with customer by attending and participating in meetings, reporting current status of software related actions. Communicated with customer on the down status of systems.
- SQL Development and Lotus Notes Administrative performance reporting daily, weekly and monthly.
Confidential
IT Analyst
Responsibilities:
- Executed dynamic project management skills to consistently deliver complex, large-scale projects on time and within budget through use of multiple technologies.
- Thrive in high-performance technology solution for:
- Software and networking solutions globally worldwide.
- Technical Helpdesk, IT Helpdesk, Client Servicing, Customer Support, Escalation Management.
- Handling share point issue Administration, file server, data recovery, backups.
- SAP User Administration.
- Software Distribution/SCM, virtual VMserver, Citrix XenApp management support.
- Maintaining SLA, CRM, Lotus notes Setup.
- Develop SQL Codes and provide support to all system interfaces and coordinate with all project managers to provide specifications for all core modules.
- Creation of user and modify access in Oracle Application.
- Analyze and ensure efficient transition of all technical design documents and develop various SQL packages to provide support to all application developers.
- Monitor and recommend changes if required to all PL/ SQL packages and provide stored procedures and design and develop various relational database.
- Ensure to change and move user name as required in Lotus Notes.
- Maintain nationwide list of national and division and remove terminated user ids.
- Monitor and update logs along with statistics reports regularly.
- Upgrade Lotus Notes server software as suitable and provide backup along with disaster recovery.
- Identify software and hardware problems to provide reliable Notes atmosphere for end users.
- Configure and administer nationwide replication along with email infrastructure through developing apt server connection documents.
- Remedy (IT helpdesk CRM) with quality, SLA, Escalation matrix.
- Worked on wide range of products:
- Office 365 mailbox access, login ID creation, Active Directory Administration.
- ORACLE application DBA Core Support.
- MS Office Products, including Office 2013/O365,file server, cloud computing.
- SQL Coding, Lotus Notes Administration, Active directory group policy.