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Software Analyst Resume


  • High - powered, motivated and talented professional, offering over 6 years of progressive experience in IT Technology. Successful IT Analyst with in-depth knowledge of Project Management (Project Planning, Requirement Gathering and Client Management) and Software Application support, Offer high-caliber qualifications in IT support and analysis for project activities, including troubleshooting applications, and performing diagnosis and troubleshooting functions.
  • Exemplified extensive knowledge of SDLC (comprising requirement analysis, development, testing and troubleshooting).
  • Demonstrated intense capability in directing teams, projects with comprehensive skills in providing client focused IT support.
  • Working relationships among cross-cultural members associated with the project.


  • Project Planning Client Interaction Relationship Management
  • Active directory Administrator group policy O365 and Exchange server support
  • Maintaining SLA / BMC Remedy Business Solutions: Demos/ Lync/Skype/ MDM
  • Project Tracking & Delivery Status Reporting, VMware, Citrix Xenapp, Citrix server
  • SAP CRM Administration. Networking,routing, Antivirus support, Firewall policies-filter


  • IT Software, Hardware and Networking SAP
  • Office 365 Server Admin



Software Analyst


  • High level of technical support for International clients and O365 administrative task and Citrix xenapp farms.
  • Suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the organization and achieving business excellence , supervising Citrix server farm
  • Excellent working knowledge of server based computing, cloud computing, storage system, server hardware.
  • Network support activity including routing switching as per global standard guidelines .
  • Adding new user, delete user edit permission reset password, giving SharePoint site access to request.
  • Providing post-implementation, application maintenance and enhancement support to the client with regard to the product/ software application, Responsible for right patches in Citrix server.
  • Ensure to change and move user name as required in Lotus Notes.
  • Maintain nationwide list of national and division and remove terminated user ids.
  • Monitor and update Networking security from Antivirus and firewall policy update reports regularly.
  • Upgrade Security policies as suitable and provide backup along with disaster recovery.
  • Maintaining Citrix application by creating ticket in BMC RemedyCRM skills through rendering customer support in software development / implementation issues with maintaining SLA for Citrix issues.
  • Interacted with customer by attending and participating in meetings, reporting current status of software related actions. Communicated with customer on the down status of systems.
  • SQL Development and Lotus Notes Administrative performance reporting daily, weekly and monthly.


IT Analyst


  • Executed dynamic project management skills to consistently deliver complex, large-scale projects on time and within budget through use of multiple technologies.
  • Thrive in high-performance technology solution for:
  • Software and networking solutions globally worldwide.
  • Technical Helpdesk, IT Helpdesk, Client Servicing, Customer Support, Escalation Management.
  • Handling share point issue Administration, file server, data recovery, backups.
  • SAP User Administration.
  • Software Distribution/SCM, virtual VMserver, Citrix XenApp management support.
  • Maintaining SLA, CRM, Lotus notes Setup.
  • Develop SQL Codes and provide support to all system interfaces and coordinate with all project managers to provide specifications for all core modules.
  • Creation of user and modify access in Oracle Application.
  • Analyze and ensure efficient transition of all technical design documents and develop various SQL packages to provide support to all application developers.
  • Monitor and recommend changes if required to all PL/ SQL packages and provide stored procedures and design and develop various relational database.
  • Ensure to change and move user name as required in Lotus Notes.
  • Maintain nationwide list of national and division and remove terminated user ids.
  • Monitor and update logs along with statistics reports regularly.
  • Upgrade Lotus Notes server software as suitable and provide backup along with disaster recovery.
  • Identify software and hardware problems to provide reliable Notes atmosphere for end users.
  • Configure and administer nationwide replication along with email infrastructure through developing apt server connection documents.
  • Remedy (IT helpdesk CRM) with quality, SLA, Escalation matrix.
  • Worked on wide range of products:
  • Office 365 mailbox access, login ID creation, Active Directory Administration.
  • ORACLE application DBA Core Support.
  • MS Office Products, including Office 2013/O365,file server, cloud computing.
  • SQL Coding, Lotus Notes Administration, Active directory group policy.

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