Desktop Support Specialist Resume Ft Belvoir - Hire IT People

KEY SKILLS:

WORK EXPERIENCE:

Desktop Support Specialist

Confidential, Ft Belvoir

Responsibilities:

Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 7 and Windows 10 OS, Office 2007 and 2010 as well as other authorized desktop applications and peripheral equipment
Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties
Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network
Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral
Develop trends by monitoring and analyzing incoming calls, problems and support requests

Enterprise Service Desk Specialist Senior

Confidential, Quantico, VA

Responsibilities:

Interacting with users and troubleshooting various technical issues with software and HBSS issues.
Supporting system administration with systems including installation, configuration, maintenance, monitoring, backup and restoration.
Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Answer queries for cybersecurity/IA personnel daily on the status of new user accounts and what and s are needed to meet the minimum Confidential / Confidential standards.
Use of Active directory to make approved changes to user accounts
Daily use of BES 12 to activate and troubleshoot customer BlackBerry accounts

SOC Analyst Jr

Confidential, Washington, DC

Responsibilities:

Validating incidents and forwarding them to the proper incident response team through Remedy ticketing system.
Analyze traffic flows, system logs, etc. using SIEM software.
Monitor indicators and warning of threats and potential threats to voice, video, and data networks and associated systems
Identify potential security incidents, assemble indicators to support conclusions, and work with customer to remediate findings.
Participate in ongoing cyber security with other 24/7 team members to promote security awareness and improve operational awareness and efficiency
High - level knowledge of common attack vectors such as port scans, man-in-the-middle, DoS, DDoS, Trojans, viruses, and web application attacks

Access Control Officer

Confidential, Washington, DC

Responsibilities:

Provide physical security for Federal Installations to ensure the safety of government buildings and employees,
Controlled access of entry points by ensuring that proper permissions were granted
Observed and recorded any abnormal behavior around the facility,
Programmed and issued temporary replacement PIV badges for Client, staff, and contractors using Lenel Access Control System

Access Control Officer

Confidential, Arlington, VA

Responsibilities:

Provide physical security for Federal Installations to ensure the safety of government buildings and employees,
Controlled access of entry points by ensuring that proper permissions were granted
Observed and recorded any abnormal behavior around the facility,
Programmed and issued temporary replacement PIV badges for Client, staff, and contractors using Lenel Access Control System

IT Specialist/Tier 2 Desktop supoort

Confidential, Arlington, VA

Responsibilities:

Demonstrating fundamental knowledge and understanding of TCP/IP, routers and switches
Managing the daily operations of the IT department, including keeping inventory of company assets.
Assisting in the troubleshooting and installation of host based hardware and software through the Remedy ticket system
Proven success working in high-volume technical call center. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.