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Desktop Support Specialist Resume

Ft, BelvoiR

KEY SKILLS:

  • Technical Troubleshooting
  • Hardware/Software Configurations
  • Firewall Configuration
  • Software Installs
  • Event Log Analysis
  • Network Traffic Analysis
  • Incident Detection
  • IDS/IPS Monitoring
  • Incident Response
  • User /Support
  • Customer Service
  • Common Databases
  • Network Monitoring

WORK EXPERIENCE:

Desktop Support Specialist

Confidential, Ft Belvoir

Responsibilities:

  • Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 7 and Windows 10 OS, Office 2007 and 2010 as well as other authorized desktop applications and peripheral equipment
  • Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties
  • Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network
  • Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral
  • Develop trends by monitoring and analyzing incoming calls, problems and support requests

Enterprise Service Desk Specialist Senior

Confidential, Quantico, VA

Responsibilities:

  • Interacting with users and troubleshooting various technical issues with software and HBSS issues.
  • Supporting system administration with systems including installation, configuration, maintenance, monitoring, backup and restoration.
  • Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Answer queries for cybersecurity/IA personnel daily on the status of new user accounts and what and s are needed to meet the minimum Confidential / Confidential standards.
  • Use of Active directory to make approved changes to user accounts
  • Daily use of BES 12 to activate and troubleshoot customer BlackBerry accounts

SOC Analyst Jr

Confidential, Washington, DC

Responsibilities:

  • Validating incidents and forwarding them to the proper incident response team through Remedy ticketing system.
  • Analyze traffic flows, system logs, etc. using SIEM software.
  • Monitor indicators and warning of threats and potential threats to voice, video, and data networks and associated systems
  • Identify potential security incidents, assemble indicators to support conclusions, and work with customer to remediate findings.
  • Participate in ongoing cyber security with other 24/7 team members to promote security awareness and improve operational awareness and efficiency
  • High - level knowledge of common attack vectors such as port scans, man-in-the-middle, DoS, DDoS, Trojans, viruses, and web application attacks

Access Control Officer

Confidential, Washington, DC

Responsibilities:

  • Provide physical security for Federal Installations to ensure the safety of government buildings and employees,
  • Controlled access of entry points by ensuring that proper permissions were granted
  • Observed and recorded any abnormal behavior around the facility,
  • Programmed and issued temporary replacement PIV badges for Client, staff, and contractors using Lenel Access Control System

Access Control Officer

Confidential, Arlington, VA

Responsibilities:

  • Provide physical security for Federal Installations to ensure the safety of government buildings and employees,
  • Controlled access of entry points by ensuring that proper permissions were granted
  • Observed and recorded any abnormal behavior around the facility,
  • Programmed and issued temporary replacement PIV badges for Client, staff, and contractors using Lenel Access Control System

IT Specialist/Tier 2 Desktop supoort

Confidential, Arlington, VA

Responsibilities:

  • Demonstrating fundamental knowledge and understanding of TCP/IP, routers and switches
  • Managing the daily operations of the IT department, including keeping inventory of company assets.
  • Assisting in the troubleshooting and installation of host based hardware and software through the Remedy ticket system
  • Proven success working in high-volume technical call center. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.

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