Help Desk Resume Greensboro, NC - Hire IT People

SUMMARY:

Results - driven and energetic professional with
Highly skilled in responding to tickets generated by users in a timely manner
Demonstrated ability to diagnose and fix problems of operating systems
Track record of working with end users and providing effective Tier 2 and Tier 3 support
Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support
Improved corrective actions through resolution and follow up in a timely 1
Ensured precise handling of service requests
Contributed to overall network team in laying of new infrastructure

IT SUPPORT SKILLS:

EXPERIENCE:

Help Desk

Confidential, Greensboro, NC

Responsibilities:

Provide technical support to customers via telephone, email and through tickets
Analyze and troubleshoot software and hardware issues
Identify and resolve issues pertaining to network configuration, web hosting and domain registration
Respond to queries pertinent to package details, e - commerce solutions, email configurations and search engine submission packages
Create help desk documentation with step by step instructions on problem resolving techniques
Assisted end users in troubleshooting and resolving IT issues:
Sent tickets to appropriate departments utilizing ticket tracking system
Solved minor workstation-related issues
Installed operating system, software, antiviruses and patches
Maintained documentation of processes and tickets