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Help Desk Resume

Greensboro, NC

SUMMARY:

  • Results - driven and energetic professional with
  • Highly skilled in responding to tickets generated by users in a timely manner
  • Demonstrated ability to diagnose and fix problems of operating systems
  • Track record of working with end users and providing effective Tier 2 and Tier 3 support
  • Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support
  • Improved corrective actions through resolution and follow up in a timely 1
  • Ensured precise handling of service requests
  • Contributed to overall network team in laying of new infrastructure

IT SUPPORT SKILLS:

  • Windows 10
  • System Upgrades
  • Inventory Tracking
  • Productivity Software
  • System Recovery
  • Driver Installation
  • Server Setup
  • Network Connectivity
  • New User
  • Wireless/VPN

EXPERIENCE:

Help Desk

Confidential, Greensboro, NC

Responsibilities:

  • Provide technical support to customers via telephone, email and through tickets
  • Analyze and troubleshoot software and hardware issues
  • Identify and resolve issues pertaining to network configuration, web hosting and domain registration
  • Respond to queries pertinent to package details, e - commerce solutions, email configurations and search engine submission packages
  • Create help desk documentation with step by step instructions on problem resolving techniques
  • Assisted end users in troubleshooting and resolving IT issues:
  • Sent tickets to appropriate departments utilizing ticket tracking system
  • Solved minor workstation-related issues
  • Installed operating system, software, antiviruses and patches
  • Maintained documentation of processes and tickets

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