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It Operator (desktop Support) Resume

SUMMARY:

  • 13 years of progressive experience in Information Technology
  • Excellent problem solver with strong communication, team player and interpersonal skills
  • Extensive experience in desktop support (break fix issue)
  • Experience in troubleshooting Printers Confidential
  • Excellent written and verbal communications skills
  • Successfully performs in a fast paced, multi - task environment
  • Worked in the design, development and support of custom computer equipment to meet client standards
  • Lead in Commercial Off-the-Shelf (COTS) testing department
  • Responsible for creating all documentation for standard operating procedures for the deployment of all hardware and software installed for the client and Knowledgebase
  • Experience in troubleshooting smartphones such as Android, iPhone
  • Experience in configuring Cisco tele presentation equipment such as EX 90, EX 60, C-20, C-40
  • Active Directory experience (Adding accounts, Password Reset, Changing roles in groups)

PROFESSIONAL EXPERIENCE:

Confidential

IT Operator (Desktop Support)

Responsibilities:

  • Windows 10 deployment, deployments of hardware, printers
  • Break fix issues, Hardware, Printers
  • Confidential phone set ups and activations
  • Performs costumer moves
  • Image PC and back ups
  • Documents operating procedures for installations and configurations.
  • Provides support to maintain and/or enhance existing hardware and software

Confidential

Sr. Technical Support

Responsibilities:

  • Creating new Exchange accounts as well as granting permissions in public folders.
  • Responsible in ordering and tracking all purchases of equipment and responsible for the shipping of the equipment as well
  • Lead of Help Desk, responsible in assisting my 1st tier team if needed
  • Assisted Manager with any projects as needed such as Software testing, software hardware deployments, creating documentation, maintaining Fresh Service.
  • Train new user and new hires in how to use new application and or equipment
  • Assign and activate all VOIP phone
  • Executive and VIP support (hardware, mobile devices)

Confidential

Lead IT Analyst

Responsibilities:

  • Lead a team of 3 to provide application support as well as technical support
  • AD in account creation, group creating as well as account lock outs and resets
  • Installs, configures, break fix and upgrades computer hardware and software.
  • Provides end-user software troubleshooting and support.
  • Cherwell Admin and trainer to the other technicians on the

Confidential

Technical Engineer Agent

Responsibilities:

  • Troubleshoot Cisco telepresence equipment (C-40, C-20, EX-90)
  • Configure Cisco switches that are connected to the Telehealth Carts
  • Support all components of the cart that are connected to the PC such via USB or Serial cables such as Otoscopes, stethoscopes, cameras and any other USB equipment
  • Troubleshoot hardware and software problems

Confidential

IT Help Desk Analyst

Responsibilities:

  • Provide accurate and timely support for clients utilizing the Service Desk Manager software to create, update, escalate and resolve tickets
  • Resolve issues with Active Directory accounts: Password reset, Account lock out, Computer management (OU)
  • Remote Support for PC, Software and configuration issues
  • Support both Windows 7 and Windows XP

Confidential

IT Help Desk Analyst

Responsibilities:

  • Responsible for installing, configuring, and troubleshooting various Hardware and Software
  • Performed Windows Migration from XP to 7 and trained users on how to use new OS
  • Imaged and backed up systems
  • Password resets, account lock out in AD
  • Mobile device troubleshooting
  • Remote support, and phone support

Confidential

Field Technician Intern

Responsibilities:

  • Using Confidential setup Confidential PC with a standard image containing all Microsoft Suites and necessary programs for the airport and backed up all PC that were replaced always keeping a copy of the image just in case something was needed.
  • Second Tier Tech assigned to varies airport departments as desk side support. I helped support over 1000 customers at the Confidential contract.
  • Supported customers by also using remote desktop and assistance.

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