Senior Help Desk Analyst Resume
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Baltimore, MarylanD
SUMMARY:
Use skills I’ve attained through school and professional experiences to help the company reach their goals as efficiently and effectively as possible. I also want to use my talents to come up with solutions to resolve current outstanding problems as well as assist with any future concerns which could arise.
SKILL:
- Microsoft Operating Systems (Vista, XP, 7, 8, 10, Server 2003, Server 2008, 2012)
- Apple IOS and Android
- Familiar with most troubleshooting techniques
- I can repair computer equipment (Hardware, Software)
- Well versed with all Microsoft software applications including Office 365
- Able to implement and test various types of software and hardware
- Experienced with VMware, Active directory, and VoIP phone systems
- Experienced with Novell logon software and processes
- Over 7 years of retail and customer service experience
- Great problem solver and team worker
- Experienced in Active Directory, Microsoft Exchange and some SharePoint
- Java, C++, and HTML experience
- Familiar with both LAN and WAN technologies
- HIPPA Compliant
EXPERIENCE:
Confidential, Baltimore, Maryland
Senior Help Desk Analyst
Responsibilities:
- Team was responsible for maintaining and upgrading current IT environment
- Provided extensive help desk support for over 300 end users (Remote as well)
- Maintained stability for VIP and executive members
- Responsible for stability of 12+ physical sites including traveling throughout the week
- Assisted and lead with the implementation of multiple upgrades (COS, Omnicell, Level 3, Server)
- Responsible for cell phone and tablet maintenance when applicable (Samsung, Apple)
Confidential, Baltimore, Maryland
IT contractor
Responsibilities:
- Part of a team for a windows 7 migration to prepare the hospital for EPIC
- Assisted local IT department with troubleshooting and support
- Completed most of the migration process ahead of schedule
Confidential, Hunt Valley, Maryland
Network Administrator/Systems Administrator, Help Desk support
Responsibilities:
- Provided tier 1 and tier 2 help desk support for end users (Remote as well)
- Responsible for help desk support of over 150 users (80 onsite, 70 offsite)
- Familiar imaging and cloning desktops
- Manage Active Directory and Exchange daily issue's
- Responsible for daily infrastructure issue's and maintenance
- Server upgrades including rack and stack of equipment and software
- Troubleshoot user’s helpdesk tickets for hardware, software, desktops and laptops
- Built systems for new employees (Desktops with graphics cards)
- Maintained the overall health of the company’s Network (internal and external)
- Managed virtual machines, and physical servers
- Became acting IT Director (CIO) for a short period due to crisis
Confidential, Baltimore, Maryland
General Manager
Responsibilities:
- I was required to supervise staff and steer them towards company goals
- Concession required me to prepare and serve both hot and cold food to guest.
- Booth - Maintenance required me to start the films on time and repair equipment.
Confidential, Baltimore, Maryland
General ManagerResponsibilities:
- Repaired PC hardware and common issues
- Repaired Laptop hardware and common issues
- Fixed viruses
- Installed operating systems and set up user accounts
- Helped with anti-virus software
- Repaired printers and scanners