SUMMARY:

To be a system/network administrator/tech support for a reputable organization utilizing my 20+ years of IT experience, training, and resourcefulness to further our common goals. I have what it takes to help you meet your IT goals and objectives.

TECHNICAL EXPERIENCE:

• MCSA & MCP 2000+XP, A+ Certified MCSE/CCNA, (Unix /Linux, intermediate) trained
• IT Project Admin. - Rollout, Network conversions
• Windows 2003 Server, XP Professional Install Admin
• Data Center Exp. - Rack and stack, changes,/support
• Active Directory / Exchange 2003 Administration
• VMware 4/5 and vSphere Support Exp.
• Linux Administration, Redhat, SuSe
• Symantec Ghost Imaging / Project Lead / Consultant
• Experience w/ ITIL Best Practices/Mgmt. Methodology
• Adv. working knowledge of MS AD and Group Policy
• Laptop Tech Support/Repair, part replacement
• Network Arch., Lab Design, Implementation/ Support
• Printer Installation/Configuration
• Adobe Creative Application Suite Support & Licensing
• Extensive DNS/WINS support for several contracts
• Exp. with SQL supporting databases at Fox Studios
• MS OFFICE 365 Administration, Office, 2010, 2007 etc.
• IBM Desktop/Laptop Certified Technician
• Network/Cisco Protocols - TCP/IP, RIP, RIP v2, IGRP/EIGRP, OSPF, BGP, CDP, NetBEUI, IPX/SPX,
• Over 20 Years Break Fix/ Tech Experience
• Exp. w/Backups - Veritas, ArcServ/ Backup Exec.
• POS Experience, rollouts and upgrades
• Cisco Router/Switch/Hub Setup Configuration Exp.
• Help Desk Ticketing - Remedy, Magic, NetSuite, Clarify, Track-It, ManageEngine
• Blackberry, Palm Pilot, Dell Sony handheld Support
• Email Support, Exchange, Outlook, Lotus Notes, Cc:Mail, Webmail, SMTP, POP3, IMAP
• Imaging Technologies - Alteris, Ghost,
• SharePoint Administration
• Fast learner w/desire to learn new tools/technology
• Project Management - Cutovers, hardware and software migrations and upgrades
• Extensive experience with FTP (file transfer protocol
• UNIX (Sun Solaris HP DEC), OpenVMS, Novell 3x 4x
• Exp. w/ Toad and supporting relational databases

EMPLOYMENT HISTORY:

Confidential, Arcadia, CA

IT Consultant

Responsibilities:

• Developed for Migration Project for migrating Server SMB to Server 2012, an all aspects of upgrade and relocation of network architecture
• Relocating Server room from current location to new server room, handling vendors and planning
• Responsible HIPPA compliance of data and resource, providing best practices for compliance.
• Will be responsible creation of VM’s AD, VPN accounts, GPO policies, for network.
• Management of desktops / NAS backups / Polycom phones
• Created Disaster Recovery Plan for implementation

Confidential, Reston, VA

Deputy Site Manager

Responsibilities:

• Manage team of IT hardware network support technicians, provide customer facing support
• Responsible for daily incident logging, tracking, resolution, escalation, status, closures and root cause analysis of all incidents/problems.
• Responsible for daily field survey, visually inspecting the site for issues; walkthrough of all airport systems to ensure all systems are visually monitored for correct operation and report all problems to the service desk.
• Supply office with scheduling and inventory needed for weekly rotational support
• Assist the System Administrator/Site manager in testing and deploying images as needed for deployment and/or replacement as advised.
• Support Network rack of servers new switch 48 port switch, configuration and support of new port/connections
• Monitor and respond quickly and effectively to requests of airline gate and counter personnel for Airline personnel.

Confidential, Los Angeles, CA

Responsibilities:

• Supporting IT support contract migration, change of IT support from Evolution to Confidential
• Support office all PC’s on two domains supporting Office 365 Migration project.
• Network rack of new switch 48 port switch, configuration and support of new port/connections
• Monitor and respond quickly and effectively to requests of personnel for network, database, and OWA logins.

Confidential, Los Angeles, CA

IT Help Desk /Provide helpdesk support

Responsibilities:

• Upgrading project of Apple IPod scanners and IPads. Keep inventory and send replacement Upgraded as needed.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk Monitor Service Desk for tickets assigned project to the queue and process first-in first-out based on priority

Confidential, Fullerton, CA

IT Support Administrator

Responsibilities:

• Provided hardware and software migration systems setup and configuration support / troubleshooting for over 2000 stations
• Provided migration support of All Scripts and Citrix portal software applications software and hardware.
• Providing office migration of several locations to central multi-floored location in Anaheim.

Confidential, San Gabriel Valley, CA

IT Support Administrator

Responsibilities:

• Provided hardware and software migration systems setup and configuration support / troubleshooting for over 900 stations
• Provided migration support of CPSI and other software applications software and hardware.
• Providing day to day trouble ticket support after migration and providing daily h/w and s/w support.

Confidential, Cypress, CA

IT POS System Data Analyst/Admin

Responsibilities:

• Provided Epicor hardware POS migration systems setup and configuration support / troubleshooting for over 300+ Van Store
• Provided Remote migration support of CRS, Comprehensive Retails Solutions software and hardware.
• Providing day to day trouble ticket support after migration and providing daily h/w and s/w support.

Confidential, North Las Vegas, NV

IT System Data Analyst/Admin

Responsibilities:

• Providing project leadership, coordination and facilitation for IT projects and infrastructure and day to day support and mgmt
• Provided hardware POS systems support and troubleshooting for CounterPoint Software
• Providing day to day Network and IT support for servers, clients and all Goodwill hardware and software functions.

Confidential, Pasadena CA

IT Manager Systems /Network, Data Analyst/Administrator

Responsibilities:

• Provided Networking LAN/WAN administration experience, including VPN technologies, network monitoring tools, software and hardware, server h/w configurations, Windows NT Servers, TCP/IP, Microsoft Office applications is required.
• Provide user support and resolve issues related to user workstations, servers and network elements.
• Use Tivoli Integrated Service Management Software (BigFix) for system tools application deployment
• Ensure adequate availability and reliability of technical services.
• Office 365 Administration and Application Licensing Administration.

Confidential, Long Beach, CA

Network Operations Analyst

Responsibilities:

• Providing IT Help serves as a direct point of contact for most customer and service provider interaction.
• Autotask, Service Now, Level Platforms and Nagios alert monitoring for Port of Los Angeles terminal, network, hardware and software for several terminals in Los Angeles and San Pedro,
• Escalate and communicate customer issues and network related alerts, creating support tickets for NOC Tier 2-4 staff, Management, and Administration as defined by our client's policies and escalation procedures
• Provide a Solid Background for support of Microsoft Office Suite
• Sound Communication Skills (both written and verbal), have ability to learn and retain info. in a fast pace environment
• Demonstrate excellent attention to detail, Able to multi-task efficiently
• Ability to work independently and/or as a part of a team
• Provided day to day Network and IT support for servers, clients and all IT functions.
• Working Knowledge of Network and Server Equipment understanding of DNS, AD.,

Confidential, Santa Ana, CA

IT Manager / System Engineer/Data Analyst

Responsibilities:

• Providing IT Help Desk / Eng. support for Confidential Aviation. Providing network administration, IT Asset Mgmt.
• Provided IP Phone support - Avaya Site Manager Administration Provided Confidential management with reports and updates
• Provide support for all IT function, encryption, backups, Office 365 Administration and installation.
• Provided day to day Network and IT support for servers, clients and all IT functions.
• Provided day to day Network and IT support for servers, clients and all IT functions as well as provided project leadership, coordination and facilitation for IT “Project One” initiative, daily meetings and coordinated weekly installations
• Provided Aerojet management with reports and updates for Project meetings with PMP and management
• Cutover network and server room to new location, provided support for new IP configurations and setup.
• Installed new training lab, label printers and procedures for use on manufacturing plant.