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Senior Implementation Specialist Resume

SUMMARY:

Experienced manager who thrives on improving every interaction. Excels at increasing productivity by utilizing excellent communication skills with a strong emphasis on organization. Diligent business ally who deals effectively with multiple demands.

SKILL SUMMARY:

  • Microsoft Office
  • Word
  • Visio
  • PowerPoint
  • Outlook
  • Excel
  • Pivot Tables/Pivot Charts
  • VLookups/HLookups
  • HubSpot Marketing Platform
  • Microsoft SharePoint
  • Microsoft Project
  • Lotus Notes
  • Excellent communication skills (written and oral) at a level required to communicate on behalf of senior management

EXPERIENCE:

Confidential

Senior Implementation Specialist

Responsibilities:

  • Collaborative issue diagnostics and resolution
  • Designed, built, and deployed internal support wiki, client workbook, and internal quality check process
  • Technical task documentation and execution
  • Strategic communication with partners and stakeholders
  • Build, train, and lead customer contact team

Confidential

Executive Assistant

Responsibilities:

  • Oversaw and coordinated 200+ person site buildout and move with multiple vendors, third parties, and contractors
  • Prepared and edited presentations, correspondence, documents, organizational charts, and other data
  • Provided multi - faceted business support functions for executive leadership
  • Researched, prioritized, and followed up on incoming issues and concerns, including those of a sensitive or confidential nature. Determined appropriate course of action, referral, or response.
  • Prioritized conflicting needs; handled matters expeditiously, proactively, and follow-through on projects to successful completion, often with deadline pressures
  • Highly resourceful team-player, and extremely effective when deployed independently
  • Active calendar management for multiple teams and leaders
  • Coordinated travel arrangements and prepared detailed itineraries in an organized and useful manner
  • Identified issues before they become problematic and offered innovative solutions

Confidential

Solutions Consultant

Responsibilities:

  • Assessed needs, set goals, built goals and objectives
  • Coordinated and attended meetings; established and maintained internal and external contacts as necessary
  • Verified and analyzed the accuracy of information used or generated by project; resolved any discrepancies or problems.
  • Trouble-shot, project implementation, wrap-up

Confidential

Executive Assistant

Responsibilities:

  • Assembled and combined data from multiple sources to prepare presentations, reports, and graphs
  • Reported on budgets, P&L, adherence to budget guidelines
  • Project leader on overlapping projects
  • Calendar management for multiple executives, meeting space, and other needs
  • Customer and vendor correspondence
  • Payroll calculation and processing
  • Team mentoring and coaching

Confidential

Administrative Assistant

Responsibilities:

  • Identified gaps in production reporting and took the initiative to create the necessary reports. Monthly and ad hoc reporting involved pulling raw data from various databases, and building pivot tables/charts, vlookups and hlookups, and filtering in Excel as appropriate
  • Design and maintenance of Excel reports and records including, but not limited to:
  • Developed and maintained reporting package for sales by territory
  • Created and executed monthly bonus calculation and submission to Confidential
  • Budgetary compliance and variance
  • Status and tracking of projects
  • Executive customer issue service responses
  • Tracking and reporting of compliance training completion
  • Peer coaching and training
  • Creation and maintenance of all Visio process flow, decision flow, organizational charts (both standard and functional), and seating charts
  • Prepared executive PowerPoint presentations
  • Responsible for all departmental HR. This includes new hire support/onboarding, performance evaluations and personnel issues.
  • Managed all meeting logistics including: on & off-site, travel coordination, multi-day, catering; and traveling when needed for best results throughout multiple divisions
  • Administrative liaison on issues including: purchasing, staffing, facilities, travel, and expenses

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