Senior Implementation Specialist Resume
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SUMMARY:
Experienced manager who thrives on improving every interaction. Excels at increasing productivity by utilizing excellent communication skills with a strong emphasis on organization. Diligent business ally who deals effectively with multiple demands.
SKILL SUMMARY:
- Microsoft Office
- Word
- Visio
- PowerPoint
- Outlook
- Excel
- Pivot Tables/Pivot Charts
- VLookups/HLookups
- HubSpot Marketing Platform
- Microsoft SharePoint
- Microsoft Project
- Lotus Notes
- Excellent communication skills (written and oral) at a level required to communicate on behalf of senior management
EXPERIENCE:
Confidential
Senior Implementation Specialist
Responsibilities:
- Collaborative issue diagnostics and resolution
- Designed, built, and deployed internal support wiki, client workbook, and internal quality check process
- Technical task documentation and execution
- Strategic communication with partners and stakeholders
- Build, train, and lead customer contact team
Confidential
Executive Assistant
Responsibilities:
- Oversaw and coordinated 200+ person site buildout and move with multiple vendors, third parties, and contractors
- Prepared and edited presentations, correspondence, documents, organizational charts, and other data
- Provided multi - faceted business support functions for executive leadership
- Researched, prioritized, and followed up on incoming issues and concerns, including those of a sensitive or confidential nature. Determined appropriate course of action, referral, or response.
- Prioritized conflicting needs; handled matters expeditiously, proactively, and follow-through on projects to successful completion, often with deadline pressures
- Highly resourceful team-player, and extremely effective when deployed independently
- Active calendar management for multiple teams and leaders
- Coordinated travel arrangements and prepared detailed itineraries in an organized and useful manner
- Identified issues before they become problematic and offered innovative solutions
Confidential
Solutions Consultant
Responsibilities:
- Assessed needs, set goals, built goals and objectives
- Coordinated and attended meetings; established and maintained internal and external contacts as necessary
- Verified and analyzed the accuracy of information used or generated by project; resolved any discrepancies or problems.
- Trouble-shot, project implementation, wrap-up
Confidential
Executive Assistant
Responsibilities:
- Assembled and combined data from multiple sources to prepare presentations, reports, and graphs
- Reported on budgets, P&L, adherence to budget guidelines
- Project leader on overlapping projects
- Calendar management for multiple executives, meeting space, and other needs
- Customer and vendor correspondence
- Payroll calculation and processing
- Team mentoring and coaching
Confidential
Administrative Assistant
Responsibilities:
- Identified gaps in production reporting and took the initiative to create the necessary reports. Monthly and ad hoc reporting involved pulling raw data from various databases, and building pivot tables/charts, vlookups and hlookups, and filtering in Excel as appropriate
- Design and maintenance of Excel reports and records including, but not limited to:
- Developed and maintained reporting package for sales by territory
- Created and executed monthly bonus calculation and submission to Confidential
- Budgetary compliance and variance
- Status and tracking of projects
- Executive customer issue service responses
- Tracking and reporting of compliance training completion
- Peer coaching and training
- Creation and maintenance of all Visio process flow, decision flow, organizational charts (both standard and functional), and seating charts
- Prepared executive PowerPoint presentations
- Responsible for all departmental HR. This includes new hire support/onboarding, performance evaluations and personnel issues.
- Managed all meeting logistics including: on & off-site, travel coordination, multi-day, catering; and traveling when needed for best results throughout multiple divisions
- Administrative liaison on issues including: purchasing, staffing, facilities, travel, and expenses