Solutions focused professional with 3 years’ experience providing client focused support for 1,000+ users. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at conveying complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly.
Help Desk Support
- Maintain service queue turnaround time under company average through service management system Possesses an aspiration to work in fast paced environment with minimal supervision. Offered technical support assistance to staff remotely, by telephone, or email.
- 5+ years of experience supporting Microsoft Windows 7, 8.1, and 10 Installed desktops computers, laptops, monitors, printers, faxes, keyboards, speakers, and software.
- Perform PC refreshes, clean installations, and software repair on Windows and Office 365 applications.
- Provide technical solutions to ensure efficiency both internal and external clients.
- Repair and maintain customer relationships on a technical level to ensure they have a seamless experience with all Confidential products and services.
Inventory Control Expert
- Conducted audits and data entry of 500+ stock items weekly
- Verified inventory computations by comparing them to physical counts of stock and investigate discrepancies or adjust errors.
- Kept records on the use and/or damage of stock or stock handling equipment.
- Prepared and maintained records and reports of inventories, price lists, shortages, shipments, expenditures, and goods
- Determined proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.