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Administrative Assistant Resume

Baltimore, MD

TECHNICAL SKILLS:

Microsoft Office (Word, Excel, Access and PowerPoint)

Keyboard input speed of 60 WPM

Excellent professional customer service etiquette

WORK EXPERIENCE:

Confidential, Baltimore, MD

Administrative Assistant

Responsibilities:

  • Typed client employee information from paper documents into Excel spreadsheet and composed accompanying cover letter.
  • Folded letters and sealed envelopes to be mailed out for delivery.
  • Scanned documents to computer and submitted to supervisor for storage.
  • Received, sorted and distributed mail.

Confidential, Junction, MD

Call Center Representative

Responsibilities:

  • Made cold calls to client’s former/current customers to inquire about inactive or expiring subscriptions.
  • Facilitated subscription renewal transactions.
  • Surveyed customers on subscription satisfaction and/or dissatisfaction.

Confidential, Columbia, MD

Data Entry Clerk

Responsibilities:

  • Typed client information from paper documents into online database.
  • Sorted and processed work opportunity tax credit (WOTC) forms.
  • Disposed of personal identifiable information in a classified manner.

Confidential, Beltsville, MD

Sorter

Responsibilities:

  • Sorted through packages to ensure the successful transfer and delivery of goods to intended destinations.
  • Physical requirements entailed the ability to pull, lift, and/or carry up to 75 pounds.

Confidential, MD

Customer Service Associate

Responsibilities:

  • Greeted and assisted customers with inquiries on products and services.
  • Floated throughout the store to cover understaffed departments, or to relieve co - workers.
  • Processed credit/debit, check, and cash transactions.
  • Stocked merchandise on the sales floor.
  • Cleaned and maintained aisle appearance and organization.

Confidential, Laurel, MD

Pricing Signage Coordinator

Responsibilities:

  • Encoded, printed, and scanned labels to activate price changes.
  • Removed old price labels and replaced with current price labels.
  • Performed corporate tasks as assigned; Managed store promotion signage by retrieving daily tasks, printing appropriate signage and placing in appropriate areas.
  • Performed monthly price audit for entire store.
  • Ensured that special order binder was up-to-date and that discontinued products were removed.

Confidential, Laurel, MD

Cashier

Responsibilities:

  • Greeted and assisted customers with inquiries on product(s) and services.
  • Processed credit/debit, check, and cash transactions.
  • Solicited company credit card as well as offered extended protection plans for various products.
  • Cleaned and maintained organized work space.
  • Fronted, faced, and stocked products at the front end.

Confidential,

Customer Service Associate

Responsibilities:

  • Greeted and assisted customers with inquiries on products and services.
  • Floated throughout the store to cover understaffed departments, or to relieve co-workers.
  • Processed credit/debit, check, and cash transactions.
  • Stocked merchandise on the sales floor.
  • Cleaned and maintained aisle appearance and organization.

Confidential, Laurel, MD

Frozen Food Sales Associate

Responsibilities:

  • Greeted customers and assisted them with locating frozen foods and responded to inquiries about products.
  • Pulled frozen food to be stocked and organized on sales floor.
  • Utilized a Telxon device to make store orders and maintain accurate inventory.
  • Used plannograms (charts) to assemble sales floor displays and promotions. Often delegated tasks to other co-workers to complete throughout the shift.

Confidential

Cashier

Responsibilities:

  • Greeted and assisted customers with credit card payments.
  • Processed credit/debit, check, and cash transactions.
  • Maintained a clean and neat work space while soliciting Confidential ’s credit card, products and services.

Confidential, Washington, DC

Receptionist

Responsibilities:

  • Answered phones to schedule or cancel appointments.
  • Placed confirmation calls for upcoming appointments and took personal and payment information.
  • Processed credit/debit, cash and gift card transactions.
  • Checked clients into the spa database.
  • Updated electronic client file database and booking system.
  • Sorted client’s paperwork.
  • Prepared/served refreshments and managed laundry.

Confidential, Laurel, MD

Sales Associate

Responsibilities:

  • Greeted customers, washed windows, kept sales floor and backroom neat and organized.
  • Informed customers about various beauty supplies.
  • Facilitated the registering and purchase of company rewards card, and warranties.
  • Prepared tills, daily bank deposits and inspected store before opening for the day.
  • Counted money and closed out registers. Locked safe and closed store for the night.

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