Administrative Assistant Resume
Baltimore, MD
TECHNICAL SKILLS:
Microsoft Office (Word, Excel, Access and PowerPoint)
Keyboard input speed of 60 WPM
Excellent professional customer service etiquette
WORK EXPERIENCE:
Confidential, Baltimore, MD
Administrative Assistant
Responsibilities:
- Typed client employee information from paper documents into Excel spreadsheet and composed accompanying cover letter.
- Folded letters and sealed envelopes to be mailed out for delivery.
- Scanned documents to computer and submitted to supervisor for storage.
- Received, sorted and distributed mail.
Confidential, Junction, MD
Call Center Representative
Responsibilities:
- Made cold calls to client’s former/current customers to inquire about inactive or expiring subscriptions.
- Facilitated subscription renewal transactions.
- Surveyed customers on subscription satisfaction and/or dissatisfaction.
Confidential, Columbia, MD
Data Entry Clerk
Responsibilities:
- Typed client information from paper documents into online database.
- Sorted and processed work opportunity tax credit (WOTC) forms.
- Disposed of personal identifiable information in a classified manner.
Confidential, Beltsville, MD
Sorter
Responsibilities:
- Sorted through packages to ensure the successful transfer and delivery of goods to intended destinations.
- Physical requirements entailed the ability to pull, lift, and/or carry up to 75 pounds.
Confidential, MD
Customer Service Associate
Responsibilities:
- Greeted and assisted customers with inquiries on products and services.
- Floated throughout the store to cover understaffed departments, or to relieve co - workers.
- Processed credit/debit, check, and cash transactions.
- Stocked merchandise on the sales floor.
- Cleaned and maintained aisle appearance and organization.
Confidential, Laurel, MD
Pricing Signage Coordinator
Responsibilities:
- Encoded, printed, and scanned labels to activate price changes.
- Removed old price labels and replaced with current price labels.
- Performed corporate tasks as assigned; Managed store promotion signage by retrieving daily tasks, printing appropriate signage and placing in appropriate areas.
- Performed monthly price audit for entire store.
- Ensured that special order binder was up-to-date and that discontinued products were removed.
Confidential, Laurel, MD
Cashier
Responsibilities:
- Greeted and assisted customers with inquiries on product(s) and services.
- Processed credit/debit, check, and cash transactions.
- Solicited company credit card as well as offered extended protection plans for various products.
- Cleaned and maintained organized work space.
- Fronted, faced, and stocked products at the front end.
Confidential,
Customer Service Associate
Responsibilities:
- Greeted and assisted customers with inquiries on products and services.
- Floated throughout the store to cover understaffed departments, or to relieve co-workers.
- Processed credit/debit, check, and cash transactions.
- Stocked merchandise on the sales floor.
- Cleaned and maintained aisle appearance and organization.
Confidential, Laurel, MD
Frozen Food Sales Associate
Responsibilities:
- Greeted customers and assisted them with locating frozen foods and responded to inquiries about products.
- Pulled frozen food to be stocked and organized on sales floor.
- Utilized a Telxon device to make store orders and maintain accurate inventory.
- Used plannograms (charts) to assemble sales floor displays and promotions. Often delegated tasks to other co-workers to complete throughout the shift.
Confidential
Cashier
Responsibilities:
- Greeted and assisted customers with credit card payments.
- Processed credit/debit, check, and cash transactions.
- Maintained a clean and neat work space while soliciting Confidential ’s credit card, products and services.
Confidential, Washington, DC
Receptionist
Responsibilities:
- Answered phones to schedule or cancel appointments.
- Placed confirmation calls for upcoming appointments and took personal and payment information.
- Processed credit/debit, cash and gift card transactions.
- Checked clients into the spa database.
- Updated electronic client file database and booking system.
- Sorted client’s paperwork.
- Prepared/served refreshments and managed laundry.
Confidential, Laurel, MD
Sales Associate
Responsibilities:
- Greeted customers, washed windows, kept sales floor and backroom neat and organized.
- Informed customers about various beauty supplies.
- Facilitated the registering and purchase of company rewards card, and warranties.
- Prepared tills, daily bank deposits and inspected store before opening for the day.
- Counted money and closed out registers. Locked safe and closed store for the night.