Security Operations Center Analyst Resume Dulles, VA - Hire IT People

OBJECTIVE:

Over 9 plus years’ experience in security operation environment, customer service, administrative and technical professional skills, for government and business enterprises.
Security Applications: Snort IDS/IPS, Wireshark, McAfee Intrusion Prevention System, Netcool, Virus Total
Operation Systems: Windows, IOS, Linux Systems
Malware analysis
Investigation tracking and threat resolution
Compose security alert notifications
Advise incident responders other teams on threats
Computer networking, routing and switching

EXPERIENCE:

Security Operations Center Analyst

Confidential, Dulles, VA

Responsibilities:

Responsible to capture packet and recreate security event and write custom IDS/IPS SNORT rules
Performs initial investigation and triage of potential incidents, and escalates or closes events, as applicable
Recognize and communicate potential, successful, and unsuccessful intrusion attempts and compromises through reviews and analyses of relevant event detail and summary information from security tools
Utilizing open source security intelligence during security events (Virus total)
Monitored servers, network gears, and applications in operation center environment
Identified security issues and risks associated with security events and managed incident response process
Use the Security Incident Event Management (SIEM) platform to perform incident response identification
Experience in analyzing phish emails when detected, analyze malicious links and attachments, analyze user impact via Splunk, remove/delete phish emails from exchange servers and block unwanted senders
Pushed monthly Windows security patch across company wide network for machines to stay compliant
Analyze a variety of network and host - based security appliance logs (Firewalls, NIDS, HIDS, Sys Logs, etc.) to determine the correct remediation actions and escalation paths for each incident
Performed incident response management role during major outages and cyber attacks
Documented and tracked the timeline of events that occurred in the process to resolution for each of the incidents managed in support of post mortem/root cause analysis.

Desk Engineer

Confidential, Dulles, VA

Responsibilities:

Handled responsibilities of developing and maintaining Disaster Recovery procedures for the network resources
Serves as the single point of contact for internal and external users to troubleshoot technical issues with software, hardware, network, virtual private network (VPN), email, and remotes access requests
Responsible for escalating any major outage and help to establish bridge call to ensure all required parties are engaged to work, and restore issues as quickly as possible
Help to create new security measures and develop new ways to reinforce and improve software quality
Diagnose, evaluate and process users’ incidents and service requests via telephone, email, instant messaging, and Oracle Global Service Desk Ticketing System.
Responsible for imaging and configuring Macs, Windows, and VOIP phones
Assists with creating, tracking, escalating, dispatching, and resolving incident using Service Now application
Provides outage notification to the appropriate clients, vendors, and sites
Aids with managing and tracking data center equipment

Lead Supervisor

Confidential - Herndon, VA

Responsibilities:

Submitted status/activity reports and metrics to the Technology Service Desk (TSD) and the Technology Operation Center (TOC) Teams as required
Complied security policies to enforce restrictions on confidential Officer’s workstation
Monitored and managed BMC Remedy incidents, critical system outages, priority one and two requests, and escalated as issues required
Performed real time monitoring of the daily activities utilizing the call management system to initiate immediate performance actions efficiencies in the following areas: Call Volume, AUX, Wait Times, and Call Trending.
Troubleshot issues with VPN access, server issues, workstation issues, CBP proprietary application issues, and outages
Participated and monitored critical outages for updates and relied all notifications/information to the appropriate application system
Facilitated 24x7 Windows/Novell support to reduce downtime for all CBP critical systems.
Performed proactive systems checks to ensure systems availability with the application.
Carefully preserve the integrity and security of personnel information (PII).

Help Desk Analyst

Confidential - Herndon VA

Responsibilities:

Assisted customers with filling applications online and provided customers with status updates on the conditional approval notification letters.
Recorded all inbound/outbound calls and all major incident into BMC Remedy ticketing system.
Addressed customer questions and concerns in to global online application system.
Identified Remedy tickets to be escalated or resolved
Responsible for user account administration including adding, deleting, and updating profiles.

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Security Operations Center Analyst Resume

Dulles, VA

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