IT Support Technician Resume

SUMMARY:

A hard - working individual that goes above and beyond for the individual or company that he is helping. He has multiple certifications that aide in the pursuit of helping out the customer. Articulate and persuasive technician who willingly works with the constraints of the system to help out all parties involved with any problem that arises.

PROFESSIONAL EXPERIENCE:

IT Support Technician

Confidential

Responsibilities:

Hardware and Software issue Diagnosis and Repair
Active Directory, Group Policy, Microsoft Office 2013 & 2016, Lansweeper, Jitbit Helpdesk ticketing system, Windows 7 & 10 support, Webex
CAD software support including VISI and Siemens NX
Printer Support including multiple Zebra platforms on corporate level and manufacturing floor
Cisco Phones
Company mobile phone support including both IOS and Android platforms

Computer Repair Technician

Confidential

Responsibilities:

Hardware and Software issue Diagnosis and Repair
Client Phone Support
Maintenance of Corporate Computers and Printers including servers

IT Phone Support Specialist

Confidential

Responsibilities:

Contracted to Confidential.
1st Level Client Phone Support
Diagnosed both Hardware and Software issues and escalated issue to 2nd level support if needed

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