We provide IT Staff Augmentation Services!

Tier 1 Help Desk Resume

PROFESSIONAL SUMMARY:

  • Highly organized and efficient in fast - paced multitasking environments, able to prioritize effectively to accomplish objectives.
  • Computer literate with strong IT troubleshooting skills, proficient in Microsoft Office, experience working in a help desk and office environment
  • High-energy, confident professional with an infectious enthusiasm for technology
  • 7 months experience working in a help desk and office environment
  • Skilled in troubleshooting Windows 7 & 10 Operating Systems
  • Proficient in working with Remedy, Service Now (SNOW)
  • Experienced in working with VPNS and remote desktops such as Citrix
  • Hardware and software troubleshooting for phones, tablets & watches. (Apple, Android)

WORK HISTORY:

Confidential

Tier 1 Help Desk

Responsibilities:

  • Worked on and escalated cases based on the level of troubleshooting in a high-end ticketing system
  • Provided detailed, relevant and complete information in ticket documentation
  • Maintained professional working relationships with coworkers, analysts, direct supervisors and managers

Confidential

Claims Specialist

Responsibilities:

  • Receives claims, confirms coverage and acknowledgment of the claim
  • Determined validity and compensability of the claim by investigating and gathering information regarding the claim and then file the necessary documentation
  • Develop and manage a well-documented action plan with the case manager, supervisor, and client to reduce the overall cost of the claim

Confidential

Sr. Customer Service Representative -

Responsibilities:

  • Works with customers to suggest and guide them into getting a product that works best for them
  • System and hardware troubleshooting on phones, tablets, watches, etc.
  • Performs system transfers from one device to the next

Policy Technician

Confidential

Responsibilities:

  • Accurately booked policies and endorsements into the correct policy administration system
  • Worked and communicated well with internal customers
  • Correct Billing and other accounting-related matters that were specific to the policy
  • Prioritize and efficiently work for multiple product lines using multiple systems

Confidential

Customer Service Rep

Responsibilities:

  • Answer phone calls from Confidential customers
  • Problem resolution for account holders
  • Research accounts and policies

Hire Now