Tier 1 Help Desk Resume

PROFESSIONAL SUMMARY:

Highly organized and efficient in fast - paced multitasking environments, able to prioritize effectively to accomplish objectives.
Computer literate with strong IT troubleshooting skills, proficient in Microsoft Office, experience working in a help desk and office environment
High-energy, confident professional with an infectious enthusiasm for technology
7 months experience working in a help desk and office environment
Skilled in troubleshooting Windows 7 & 10 Operating Systems
Proficient in working with Remedy, Service Now (SNOW)
Experienced in working with VPNS and remote desktops such as Citrix
Hardware and software troubleshooting for phones, tablets & watches. (Apple, Android)

WORK HISTORY:

Confidential

Tier 1 Help Desk

Responsibilities:

Worked on and escalated cases based on the level of troubleshooting in a high-end ticketing system
Provided detailed, relevant and complete information in ticket documentation
Maintained professional working relationships with coworkers, analysts, direct supervisors and managers

Confidential

Claims Specialist

Responsibilities:

Receives claims, confirms coverage and acknowledgment of the claim
Determined validity and compensability of the claim by investigating and gathering information regarding the claim and then file the necessary documentation
Develop and manage a well-documented action plan with the case manager, supervisor, and client to reduce the overall cost of the claim

Confidential

Sr. Customer Service Representative -

Responsibilities:

Works with customers to suggest and guide them into getting a product that works best for them
System and hardware troubleshooting on phones, tablets, watches, etc.
Performs system transfers from one device to the next

Policy Technician

Confidential

Responsibilities:

Accurately booked policies and endorsements into the correct policy administration system
Worked and communicated well with internal customers
Correct Billing and other accounting-related matters that were specific to the policy
Prioritize and efficiently work for multiple product lines using multiple systems

Confidential

Customer Service Rep

Responsibilities: